De Ann Williams-Doonan Director, Global Payroll Dell De Ann Williams-Doonan Director, Global Payroll Dell Strategic Agility

Agenda   Dell Overview   HR Vision   Setting the Stage: Before Global Payroll   Vendor Selection   Leading with Payroll   Current State   Milestones   Partnering for the Future   Dell Overview   HR Vision   Setting the Stage: Before Global Payroll   Vendor Selection   Leading with Payroll   Current State   Milestones   Partnering for the Future

About Dell  Dell designs, develops, manufactures, markets, sells, and supports computer systems, as well as provides related services worldwide.  Dell also provides: –Third-party software products –Infrastructure technology services –Financial services  Dell was founded in 1984 and is headquartered in Round Rock, Texas

Dell 44k Employees 13 Countries Reports to Finance Multiple Entities Heavy M&A Activity Hourly & Salaried Commission Emps Bi-Weekly, Semi- & Monthly cycles 15k Employees 36 Countries Reports to Finance Multiple Entities M& A Activity Hourly & Salaried Commission Emps Bi-Weekly & Monthly cycles 37k Employees 15 Countries Reports to Finance Multiple Entities M& A Activity Hourly & Salaried Commissioned Emps Bi-Weekly & Monthly cycles

Global Vision  Vendor of Choice  Financial Service Vision –Process and tool standardization –Decrease the overall number of platforms  Cost Efficiency  Flexibility  Agility

Setting the Stage: Before Global Payroll 40+ Payroll Providers 11 Processing Locations 40+ Payroll Providers 11 Processing Locations One Global Strategy: Payroll Time & Attendance Payroll Solution based on size and complexity One Touch to the Employee One Global Strategy: Payroll Time & Attendance Payroll Solution based on size and complexity One Touch to the Employee

8 Objectives Agility Cost Efficiency Flexibility Acquisition oriented Dell plans for 8 to 10 acquisitions annually Ability to on-board employees into new payroll paramount Ranging in size from 15 to 25,000 employees Must be able to harmonize pay practices and benefits immediately Acquisition oriented Dell plans for 8 to 10 acquisitions annually Ability to on-board employees into new payroll paramount Ranging in size from 15 to 25,000 employees Must be able to harmonize pay practices and benefits immediately Additional economies of scale Various legal entity structure requires partnership with provider Ability to move payroll function away from acquired company to shared service - immediately reducing cost, standardizing pay practices and processes Additional economies of scale Various legal entity structure requires partnership with provider Ability to move payroll function away from acquired company to shared service - immediately reducing cost, standardizing pay practices and processes Dell leads with payroll with minimum turnaround time Requires HR, Payroll & Benefit teams to be flexible to travel to newly acquired company to on-board in person Run multiple acquisitions simultaneously Direct impacts on retention of human and intellectual capital Dell leads with payroll with minimum turnaround time Requires HR, Payroll & Benefit teams to be flexible to travel to newly acquired company to on-board in person Run multiple acquisitions simultaneously Direct impacts on retention of human and intellectual capital

9 Accomplishments Global Standardization Global Standardization Cost Efficiency Risk Reduction Dell has reduced global providers and contracts by over 75% Migrating to additional shared service centers in each region One Global Relationship Manager to standardize and manage large & complex ADP global partnership Dell has reduced global providers and contracts by over 75% Migrating to additional shared service centers in each region One Global Relationship Manager to standardize and manage large & complex ADP global partnership Predictable and forecast enabled global payroll expense now possible Increased cost reduction in newly acquired companies earlier after closing deal Predictable and forecast enabled global payroll expense now possible Increased cost reduction in newly acquired companies earlier after closing deal Improved Data Governance model between PeopleSoft and payroll Significantly increased global reporting makes leadership dashboard possible SASS 70 / SOX risk reduction in existing operation and M&A companies Established Disaster Recovery plans in place Improved Data Governance model between PeopleSoft and payroll Significantly increased global reporting makes leadership dashboard possible SASS 70 / SOX risk reduction in existing operation and M&A companies Established Disaster Recovery plans in place

Acquisition Methodology Lift & Shift Acquired Company sits beside Dell, company structure unchanged Benefits unchanged Acquired Company Pay Practices remain in tact Drag & Drop Acquired Company brought into Dell Employee’s on-boarded quickly Benefits harmonized Payroll produced on Dell tools using Dell pay practices

11 Leading with Payroll Simplification and Standardization Simplification and Standardization Country Compliance Country Compliance Future Requirements Future Requirements Enhanced controls Increased business partner engagement Improved organization capability & productivity Deliver high quality payroll Standard service offering Enhanced controls Increased business partner engagement Improved organization capability & productivity Deliver high quality payroll Standard service offering Service Model based on in-country population – Processing, Managed or Total Source solution Service Model based on in-country population – Processing, Managed or Total Source solution Position payroll to meet future requirements for: –Tools & process standardization –Scalability –Operational excellence –Consolidated payroll reporting Position payroll to meet future requirements for: –Tools & process standardization –Scalability –Operational excellence –Consolidated payroll reporting

Vendor Selection Cost Flexibility Agility

Current State 69,353 Dell Employees on ADP Services Americas 44,000 employees Americas 44,000 employees EMEA 15,000 employees EMEA 15,000 employees APAC 37,000 employees APAC 37,000 employees Global Payroll

Dell / ADP Global Partnership

Lessons Learned  Yes doesn’t always mean Yes  Verify Understanding, follow up  Define timelines  Touch base frequently

Dell Milestones  2009 Global Template for Internal Controls (CSA’s) & SOX rolled out  2010 Transitioned from Regional to Global strategy for Payroll  Acquisition teams established in 2010 to allow for faster more efficient on-boarding  Annual Payroll Summit for Payroll Leaders planned for Q2 2011

Partnering for Success  Achieve the win-win  Ability to “drag and drop” is critical for Dell’s future as we continue to grow our business  Build solutions that allow one touch including: – /text notification when a payment is posted to an employee’s account –Ad hoc reporting capability for managed service clients –Ability to schedule reports to run during off-hours –Print all button for check stubs, reports –Trouble Ticket monitoring

Thank you! De Ann Doonan, CPP Director, Global Payroll Dell, Inc.