1. Facsimile (fax) Fax means exact copy. FORMAT (refer to page 146) Include the heading FAX MESSAGE Use the standardise side headings State the number of pages A salutation is not necessary Include a main heading Structure of the body is the same as with a business letter No complimentary close 1

2. Email The way people use email reveals some information about themselves. Emails are less formal than letters, memos, and fax messages. Poor communication skills would also be exposed in email messages. There is a need to plan an email message just as thoughtfully as you would in a conventional message. 2

3. E-mails - Problems 1.Overload 2.Overflowing inboxes 3.Death of conversations 4.More haste, less speed 3

4. Tips for better Netiquette Always include a subject heading It’s OK to be informal Be clear Don’t be long-winded Don’t shout Check your mails regularly Check your message before sending 4