1. Michael (Mikey) Plavins STATISTICS

2. SUPPORT CALLS

3. RELIABILITY How reliable are SmartMove servers?

4. PERFORMANCE Daily performance statistics

5. PERFORMANCE Adelaide SmartMove server Server Uptime966 days 1:53 Number Processes494 Load (1/5/15)1.62/1.89/2.58 RAM Free/Used (MB)37915 (29%) / 91109 (71%) Disk Free/Used (MB)279696 (26%) / 785147 (74%)

6. LOAD Adelaide SmartMove server NZTC server

7. JOBS PER VEHICLE

8. BOOKINGS PER VEHICLE Orange, Dubbo and Bathurst

9. JOBS PER DAY

10. WHERE DO JOBS COME FROM?

11. WHEN ARE THE JOBS?

12. FEATURE USAGE

13. TUTORIALS UNDER-USED FEATURES

14. DRIVER REWARDS UNDER-USED FEATURES LocationReward Usage Byron Bay324 Horsham56 Innisfail4

15. DRIVER REWARDS UNDER-USED FEATURES LocationReward Usage Byron Bay324 Horsham56 Innisfail4 The “rob Peter to pay Paul” nature of the queue position changes have caused more grief than it has helped the drivers feel rewarded.

16. LOST PROPERTY UNDER-USED FEATURES

17. ADDRESS QUALIFIERS UNDER-USED FEATURES

18. OUT-OF-CAR PRANKING WELL-RECEIVED FEATURES

19. FLIGHT STATISTICS WELL-RECEIVED FEATURES

20. FLIGHT STATISTICS WELL-RECEIVED FEATURES AirportFlights Canberra International Airport5,491 Devonport Airport5,808 Port Macquarie Airport6,199 Albury Airport7,278 Tamworth Airport7,948 Queenstown Airport (limited)8,397 Dubbo City Airport8,867 Wellington International Airport (limited)9,612 Coffs Harbour Airport11,222 Gladstone Airport12,477 Launceston Airport14,703 Hobart International Airport17,884 Total154,985

21. SMS MESSAGES FROM DRIVER WELL-RECEIVED FEATURES