1. DISPATCHIN G Mikey Plavins

2. Current dispatching algorithms Closest Car (No-Location Algorithm) Zone Layers & Plotting Cover Address Learning How it works How to correct errors DISPATCHING

3. CLOSEST CAR SETTINGS Applies if a booking is set to No Location Check

4. CLOSEST CAR SETTINGS Applies if a booking is set to No Location Check Can be automatic: Attribute Priority > 5 (e.g. WAT or Maxi)

5. CLOSEST CAR SETTINGS Applies if a booking is set to No Location Check Can be automatic: Attribute Priority > 5 (e.g. WAT or Maxi) Fleet Settings Prebookings Driver-Created Bookings Return Journeys All Bookings

6. CLOSEST CAR SETTINGS Applies if a booking is set to No Location Check Can be automatic: Attribute Priority > 5 (e.g. WAT or Maxi) Fleet Settings Auto-Escalation (Escalation Time 2) The number of seconds a booking must wait in the cover queue before the 2 nd escalation. At this point the booking will be marked as NO LOCATION DISPATCH which will dispatch the booking to the closest available car regardless of its location. 0=Disabled

7. CLOSEST CAR ALGORITHM A booking the enters the queue will find the ‘closest’ of several vehicles If difference is small (< 500m): Same zone: lowest queue position wins Different zones: vehicle vacant longest wins A vehicle that becomes available doesn’t actually find the closest booking – it finds the highest ranked No Location Check booking in the order defined a few slides from now. This is how priorities are handled by the system.

8. ZONE LAYERS

11. ZONE ALGORITHM These rules apply when deciding which of two jobs in the same zone will be offered first to an available vehicle Should be consistent with the ordering in the dispatch client Priority of Attributes

12. ZONE ALGORITHM These rules apply when deciding which of two jobs in the same zone will be offered first to an available vehicle Should be consistent with the ordering in the dispatch client Priority of Attributes ‘High Priority’ set

13. ZONE ALGORITHM These rules apply when deciding which of two jobs in the same zone will be offered first to an available vehicle Should be consistent with the ordering in the dispatch client Priority of Attributes ‘High Priority’ set Prebooking Adjustment Number of minutes to boost prebookings by in terms of prioritising the queue. 0 means equal to ASAP that has been waiting as long. A large number, e.g. 3600 = 6 hours, means prebookings will effectively always have priority over ASAP bookings if they are both in the queue

14. ZONE ALGORITHM These rules apply when deciding which of two jobs in the same zone will be offered first to an available vehicle Should be consistent with the ordering in the dispatch client Priority of Attributes ‘High Priority’ set Prebooking Adjustment Pickup time (including release time)

15. ZONE ALGORITHM These rules apply when deciding which of two jobs in the same zone will be offered first to an available vehicle Should be consistent with the ordering in the dispatch client Priority of Attributes ‘High Priority’ set Prebooking Adjustment Pickup time (including release time) Earliest entered booking

16. COVER

18. COVER ALGORITHM Applicable when a vehicle becomes vacant and is looking for the best match of cover jobs within any distance set, or a job enters the system and several vehicles are eligible Several Bookings: ‘High Priority’ set(30 minutes) Priority of Attributes(10 minutes per level) Prebooking Adjustment(5 minutes per day) How long in queue vs. How far away (5 minutes per Km) Several Vehicles How long vacant vs. How far away (5 minutes per Km)

19. REASONS FOR NOT GETTING A CERTAIN JOB Obvious: Attributes Capacity Manually assigned

20. REASONS FOR NOT GETTING A CERTAIN JOB Less obvious: Deselected attributes Can be overridden by making it a No Location Check job if this fleet property is set to Y

21. REASONS FOR NOT GETTING A CERTAIN JOB Less obvious: Deselected attributes Too many rejections/resubmissions

22. REASONS FOR NOT GETTING A CERTAIN JOB Less obvious: Deselected attributes Too many rejections/resubmissions Manual rejections Applies to cover offers only

23. REASONS FOR NOT GETTING A CERTAIN JOB Less obvious: Deselected attributes Too many rejections/resubmissions Manual rejections Blacklisting

24. PENALTIES Encourage drivers to take work Discourage ‘cherry-picking’

25. Questions? DISPATCHING

26. LEARNING A set of Streets and Areas provided on startup Enter any additions & ‘Places’ via the F11 menu Setting to learn directly new combinations from client

27. LEARNING Unknown PLACE or STREET ADDRESS with a new prefix

28. LEARNING Unknown PLACE or STREET ADDRESS with a new prefix Google Lookup (saves a position in DB)

29. LEARNING Unknown PLACE or STREET ADDRESS with a new prefix Google Lookup (saves a position in DB) Otherwise Default Zone of Area specified in F11 menu Location not sent to vehicle for directions/compass

30. LEARNING Unknown PLACE or STREET ADDRESS with a new prefix Google Lookup (saves a position in DB) Otherwise Default Zone of Area specified in F11 menu Location not sent to vehicle for directions/compass When the meter is switched on we learn from the GPS

31. LEARNING Unknown PLACE or STREET ADDRESS with a new prefix Google Lookup (saves a position in DB) Otherwise Default Zone of Area specified in F11 menu Location not sent to vehicle for directions/compass When the meter is switched on we learn from the GPS Save the last 10 GPS – an algorithm picks the best location from those which allows the system to Learn over time if a location moves (e.g. a KFC) - or if the first locations are learned incorrectly Minimises the effect of badly learned locations (for instance if the driver flashes the meter one bad point won’t override the last 9 good ones)

32. LEARNING Can force learning of the new location with these Fleet Configuration options:

33. LEARNING Can force learning of the new location with these Fleet Configuration options:

34. THANK YOU! Questions?