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Published byChris Buckingham
Modified over 2 years ago
Booking Systems Matt Bauerochse
TOPICS Booking Systems Overview / History Usage Demonstrations Future Directions
Booking Systems - History
SMS Allows Bookings to be sent via SMS Requires GSM Unit attached to PC Windows XP Operator intervention Superseded by Booking Posters
Web Bookings 2000 Bookings / month Favourites Auto-Complete Status Updates ASAP & Pre-Bookings Configurable
Web Bookings Demo
Booking Posters Premium SMS Book from fixed locations RSLs, Hotels, Pubs SMS Unit Replacement Can use QR Codes Posters ordered from Fleet Management
Booking Posters Demo
Coin operated bookings Book from fixed locations Shopping Centres RSLs, Hotels, Pubs Provides a ticket Fleets responsible for maintenance Monitoring Pre-Production stage Ready 2013 Q3/4
SmartVOIX - IVR Uses previously used addresses Reduces load on the call centre Customer can still speak to an operator Passenger limits can be set Passengers can be blacklisted
Mobile Bookings - Déjà vu Launched early 2007 B.I. Mobile Data Costly Failed to take off!
SmartHail Vehicle Tracking Driver Messaging Status Updates Location based bookings Cancel Booking Supports Blacklisting
SmartHail - Usage Over 3,500 Completed Bookings 500 Completed Bookings Reduced No Show rate
SmartHail - Usage
SmartHail - Feedback "Good product and service "Can book a taxi within seconds
SmartHail – Feedback Negative Please cancel my booking Driver picked up someone else!
SmartHail – New Features New Features based on Feedback Destinations Address Favourites Improved Reasons Status Updates Driver Messaging
SmartHail – Serviceable Areas Defined using the Zone Editor Serviceable Outer Areas
SmartHail – Marketing Radio and Newspaper Website and Social Media Banner Business card Rebranding Option Phone announcement
SmartHail – Marketing (Phone Announcement)
SmartHail – Future Plans Android Ready by Q Targeting version 2.1 Payments Cheaper service fee Fleet kickbacks Treated like an Account
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