1. the culture industry public sector culture change for Gov 2.0 steve daviesozloop

2. culture & engagement surveys are used periodically driven by HR/OD practitioners rely on a top down approach

3. meaning? buffeted by fads and consultants direction determined by internal politics distorted by salesmanship conversation is exclusive this is the culture of the ‘culture industry’

4. current approaches really based on ‘best guess’ fixated on ‘I’ rather than ‘We’ relies on correlation not causation key constructs are hidden from people are non-inclusive and non-strategic

5. assumptions HR/OD knows best the behaviour of individuals shapes culture we can shape culture by changing behaviour pulling HR/OD levers changes behaviour says a lot about the culture of HR/OD

6. this is out of sync as... assumes HR/OD should change behaviour people are self-authoring assumes people have no idea of culture assumes there can be one culture the world has changed

7. out of time as... has been tried and tried, but fails and fails there is no HR/OD silver bullet is not inclusive people have changed social media has changed the game

8. beyond culture what and how we measure must be inclusive this also means being transparent walk the talk from the start

9. strategic inclusion ask people what they want the experience of working in their organisation to be like for their successors ask them what the critical factors are

10. practical inclusion use the answers people give to decide themes and questions to measure progress seek feedback and test think beyond surveys

11. assets technology - social media authentic communication creative people - not just HR/OD trust

12. liabilities self-limiting view of technology patch protection professional arrogance top down mindset

13. key thoughts people intuitively know the difference between a good and bad work place - we should trust that we should harness that intuition to build a collegial view of what the organisation should be like tinkering with people does not work and is ethically flawed

14. Shift the culture adopt a bottom up approach involve all people from the ground up use social media tools measure against the future