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The Listening Age Putting engagement into practice through social media Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010.

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Presentation on theme: "The Listening Age Putting engagement into practice through social media Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010."— Presentation transcript:

1 The Listening Age Putting engagement into practice through social media Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

2 Perspective Biography Participant observer Critical Sociological Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

3 Inspiration The Social construction of reality The Support Economy The Age of Heretics Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

4 Social reality Peter Berger & Thomas Luckmann Knowledge and language Objective reality Social media redefines social reality Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

5 Support economy Shoshana Zuboff & James Maxmin New breed of individuals Self authoring The institutional chasm Social media bridges the chasm Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

6 Age of heretics Art Kleiner Heretic as visionary We are all trapped Heretics free us Social media - You are not alone Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

7 Synergy We can build our world We can engage together We are not alone Social media is our weapon Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

8 The problem Agencies are trapped Citizens are uncertain Employees are uncertain Fear and doubt are rife Spin is endemic Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

9 Agency & Community Citizens are engaging already Public servants are not Perceived powerlessness rules Citizens are cynical So there is a chasm to cross Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

10 Corporate listening Fight the FUDS Enlighten corporate areas Inspire leadership Harness heretics Organisational comfort Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

11 Building competence Individuals are - sort of Agencies are not Build the groundswell Greater depth Another chasm to cross Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

12 Organisational culture Current approach is hierarchical Behaviouralism rules Bolstered by managerialism Rightly viewed with cynicism Yet another chasm Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

13 Beyond culture People build culture Intuition works Organisations are social People talk Social media rocks Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

14 So where are we? We have a vision We have a map We have smart tools We don’t have a market So we don’t have passengers Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

15 Crossing the chasms Allow direct engagement Rise of the heretics Allow unstructured engagement Democratise culture change Establish a social ecology Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

16 And if we don’t? Loss of trust Disengagement Mediocrity Declining ability to deliver A dark age public service Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010


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