2. LEADERSHIP SKILLS FOR THE 21 st CENTURY PEACE TIME MANAGEMENT & WAR TIME LEADERSHIP Cover

3. WHAT WAR TIME LEADERS DO DEFINE THE BUSINESS OF THE BUSINESS. CREATE A WINNING STRATEGY. COMMUNICATE PERSUASIVELY. BEHAVE WITH INTEGRITY & RESPECT OTHERS. ACT. PSYCHOLOGICAL LEADERSHIP. Index

4. DEFINE THE BUSINESS OF THE BUSINESS WHAT THE ORGANIZATION SHOULD DO AND WHAT IT SHOULDN’T DO. THE ORGANIZATION MUST FOCUS ON WHAT MATTERS THE MOST. HOW THE ORGANIZATION ACHIEVES THE MISSION AGAINST ALL ODDS. HOW A GOOD ORGANIZATION FRAMES THE MISSION AND VALUES. Page 1

5. CREATE A WINNING STRATEGY CREATE A STRATEGY THAT WILL CAUSE THE ORGANIZATION TO SUCCEED, TO GROW, TO PROSPER, TO BEAT THE COMPETITION. DEFINE HOW THE ORGANIZATION WILL DO BETTER THAN ANYONE IN OUR BUSINESS. HOW CAN YOU CREATE COMMITMENT IN THE ORGANIZATION’S MEMBERS? Page 2

6. COMMUNICATE PERSUASIVELY HOW DOES THE ORGANIZATION COMMUNICATE IN ORDER TO BUILD TRUST & ELIMINATE CONFUSION? HOW DOES AN ORGANIZATION KNOW HOW TO MEASURE TOO MUCH OR TOO LITTLE COMMUNICATION? WHAT ARE THE MOST EFFECTIVE FORMS OF COMMUNICATION? Page 3

7. BEHAVE WITH INTEGRITY & RESPECT OTHERS HOW DO LEADERS “WALK THE TALK?” HOW ARE VALUES OF THE ORGANIZATION CONVEYED TO EMPLOYEES? WHAT IS THE BALANCE BETWEEN BEING HUMBLE OR ARROGANT? WHAT IS THE BEST WAY TO GET INPUT FROM OTHERS AND UTILIZE IT? Page 4

8. ACT PUTTING ALL OF OUR PLANS INTO ACTION. TOGETHER, LET’S DESIGN AN ACTION PLAN! Page 5

9. PSYCHOLOGICAL LEADERSHIP LEADERS CREATE FOLLOWERS BECAUSE THEY GENERATE: CONFIDENCE IN PEOPLE WHO WERE FRIGHTENED, CERTAINTY IN PEOPLE WHO WERE VACILLATING, ACTION WHERE THERE WAS HESITATION, STRENGTH WHERE THERE WAS WEAKNESS, EXPERTISE WHERE THERE WAS FLOUNDERING, COURAGE WHERE THERE WAS CYNICISM, and CONVICTION THAT THE FUTURE WILL BE BETTER. Page 6

10. PSYCHOLOGICAL LEADERSHIP (CONT’D) ULTIMATELY, LEADERS LEAD BECAUSE THEY CREATE A PASSIONATE COMMITMENT IN OTHER PEOPLE TO PURSUE THE LEADERS’ STRAGTEGY AND SUCCEED. IN THE END, LEADERSHIP IS NOT INTELLECTUAL OR COGNITIVE. LEADERSHIP IS EMOTIONAL. Page 7