1. BEST PRACTICES AND STANDARDS FOR E-LEARNING Dr. Mohamed Ally Director and Professor Centre for Distance Education Athabasca University Canada mohameda@athabascau.ca Second International Conference e-Learning and Distance Learning Riyadh, February 2011

2. Presentation Outline  Why establish best practices and standards for e- Learning  Research projects completed on:  Best practices for tutors  Best practices for online discussions  Best practices for learners using e-Learning  The 21 st century graduate  Best practices for e-Learning development  Service standards for e-Learning

3. Why establish best practices and standards for e-Learning  Improve the quality of the learning experience  Use as orientation for faculty, staff, and students  Quality assurance during design and development phases  Ensure consistency between faculty and staff  Make faculty and staff accountable for service provided

4. Research Projects on Best Practices

5. Project 1 Best Practices for tutors in e-Learning

6. Method  Conducted focus group session with 30 experienced tutors  Identify what tasks tutors complete when tutoring students in distance education and e-Learning  Discuss the list of tasks for experience tutors  Gain consensus on the list of tasks  Finalize list of tasks

7. Best Practices for Tutors in e-Learning Facilitate Learning  Contact students at the start of the course  Use proper oral communication skills  Use proper written communication skills  Interpret course materials for students  Role model behaviour and attitudes that promote learning  Encourage dialogues and discussions between tutor and students and between students  Use active learning strategies  Promote critical thinking  Resolve conflicts constructively

8. Best Practices for Tutors in e-Learning Motivate Learners  Contact students on an on-going basis as required  Emphasize practical application of learning materials  Re-assure students as required  Challenge students by suggesting additional learning activities  Make students feel comfortable when interacting with the tutor  Show enthusiasm about the course materials

9. Best Practices for Tutors in e-Learning Help Students with Content Problems  Keep up to date in the field  Show high subject matter expertise  Use appropriate research skills to find related course information  Listen effectively to learners  Interpret learners questions  Communication at the level of the learner  Provide the information to answer the learner question  Provide remediation to help learners  Suggest remediation activities to help learners  Provide supplemental resources for learners to achieve the course objectives  Check to ensure the learner questions have been answered

10. Best Practices for Tutors in e-Learning Formative Evaluation of Learning Materials  Record changes for learning materials  Record improvements needed in the delivery process  Keep a weekly journal on the progress of the course Evaluate Learners Performance  Develop evaluation instruments  Administer evaluation instruments

11. Best Practices for Tutors in e-Learning Delivery Management  Use effective time management when interacting with students  Persuade learners to pace themselves  Develop a process to manage the delivery  Explore different methods for delivery Manage the Learning Process  Contact learners on a timely basis  Provide appropriate feedback  Adapt to the learner needs  Allow for flexibility for unanticipated problems

12. Best Practices for Tutors in e-Learning  Administrative Functions  Input learners’ marks into information system  Obtain appropriate professional development to perform job effectively  Interact with supervisors on the course  Interact with administrative support on course support  Organize information and documents for ease of retrieval  Print out reports  Access information from information systems  Review documents and reports  Track learners’ progress  Use the organization information system to access and input information  Keep up-to-date with the organization policies related to course development and delivery

13. Best Practices for Tutors in e-Learning  Address Technical Problems  Refer students to appropriate resources to solve technical problems  Provide a sympathetic ear to learners’ technical problems  Solve minor technical problems   Use Delivery Technology  Use the basic features of a computer  Use a web browser to access the internet  Use e-mail to interact with students and staff  Use technology to deliver instruction  Use social software

14. Project 2 Best Practices moderating e-Learning discussion forums

15. Method  Conducted focus group session with 6 experienced discussion forum moderators  Identify what tasks moderators complete when moderating discussion forums  Discuss the list of tasks identified  Gain consensus on the list of tasks  Finalize list of tasks

16. Best Practices of Discussion Forum Moderators in e-Learning  Welcome students to the discussion forum and arrange for students to introduce themselves.  Establish ground rules and guidelines for the discussion.  Inform students of the schedule of the discussion.  Role model good discussion behaviour.  Use strategies that allow students to present their ideas and receive feedback from other students.

17. Best Practices of Discussion Forum Moderators in e-Learning  Encourage participation in the discussions.  Respond to students’ questions in a timely manner.  Summarize the discussion to bring closure to the discussion.  End discussions at the right time and appropriately.

18. Project 3 Best Practices of learners in distance education and e-Learning

19. Method  Conducted focus group session with 35 graduate students taking courses at a distance  Identify the skills that distance education learners need to be successful  Discuss the list of skills identified  Gain consensus on the list of skills  Finalize the list of skills

20. Best Practices of Learners in Distance Education and e-Learning Learning Skills  Organize information and course materials to facilitate learning  Read “outside” course materials that are related to the course topics  Select appropriate assignments topics to relate learning to real life applications  Arrange support system during the learning process  Conduct research to obtain information on the learning topics  Preview course materials to get a sense of course requirements

21. Best Practices of Learners in Distance Education and e-Learning  Reflect on the information in the course  Read quickly to cover the reading materials  Prioritize readings based on the course objectives  Select important material from the course readings  Contact researchers and experts to obtain additional information on course topics  Apply course readings to own professional or personal situations  Synthesize information from readings and discussions  Make connections to “real” life situations

22. Best Practices of Learners in Distance Education and e-Learning  Apply learning to current occupation.  Follow course study guide instructions  Study topics that cause difficulty at a later time  Research additional information on difficult topics  Skim the course materials before the course starts to get a sense of course requirements  Use “academic” or accepted writing style  Conduct internet searches to obtain information for assignments  Select relevant real life situations to apply the assignment questions

23. Best Practices of Learners in Distance Education and e-Learning  Write effectively by following the assignment guidelines  Clarify assignment expectations if required  Write assignments at the appropriate level  Proofread assignments  Share new ideas with non-students (other employees or professionals)  Work with a partner or small group to discuss difficult materials  Contact instructors for help in courses  Study in a quiet and comfortable learning environment  Contact academic advisor to select courses wisely

24. Best Practices of Learners in Distance Education and e-Learning Organization Skills  Set enough time to complete the course requirements  Allow for flexibility to devote to the course  Coordinate course requirements with employer to make sure there is flexibility to complete the course  Follow the rules and regulations of the school  Practice “forward thinking” to plan for the unexpected  Get a head start in the course  Be self-motivated to complete course activities  Log-on to check e-mail and other materials regularly (daily)

25. Best Practices of Learners in Distance Education and e-Learning  Manage time efficiently  Work independently on course materials  Practice self-disciplined to complete course requirements on time  Set personal learning objectives to meet course requirements  Create comfortable learning environment to complete course requirements  Arrange time away from home responsibilities to work on courses

26. Best Practices of Learners in Distance Education and e-Learning  Coordinate schedule to take multiple courses at the same time  Create personal work plan to meet course requirements  Prioritize tasks to complete course requirements  Inform family of course commitments to obtain the time to work on the course  Get “big picture” of course to plan activities to complete the course  Stay focused on the course

27. Best Practices of Learners in Distance Education and e-Learning  Be persistent to complete the course  Keep up with the course work load to prevent being left behind  Set clear expectations and sense of direction when working course  Cope with extenuating circumstances of everyday life  Organize daily activities to work on course  Work ahead of course schedule  Dedicate study time and stick to the time  Set up a comfortable learning environment  Commit to complete the course

28. Best Practices of Learners in Distance Education and e-Learning Personal Skills  Manage stress effectively  Maintain vision and career goals to keep study in focus  Be patient when going through the course  Recognize own learning style  Adapt learning style when learning  Maintain a sense of humor when taking courses  Keep an open mind

29. Best Practices of Learners in Distance Education and e-Learning  Be compassionate to other students  Adapt to the different delivery modes  Be an independent learner  Be disciplined to complete course expectations on time  Be self-motivated to complete course requirements  Plan course activities through the semester  Remain committed to complete course requirements  Have a curiosity to learn

30. Best Practices of Learners in Distance Education and e-Learning  Be focused on course requirements  Be open to new experiences  Practice time management for assignment completion  Set internal goals to make sure course requirements are completed on time

31. Best Practices of Learners in Distance Education and e-Learning Interaction/Interpersonal Skills  Post conference entries to contribute to discussions  Participate in conferences by reading and responding to other students’ comments  Be confident in ability to contribute to the course  Be succinct in conference postings  Present balanced arguments in conference discussions  Be supportive of fellow students

32. Best Practices of Learners in Distance Education and e-Learning  Use “netiquette” when using e-mail and the internet  Work collaboratively in teams  Learn from others  Communicate effectively though text  Provide constructive feedback to other students  Be willing to share knowledge  Be open to changing one’s views

33. Best Practices of Learners in Distance Education and e-Learning Technology Skills  Use reliable technology when completing course requirements  Use the internet as a research tool  Obtain the expertise required to use the delivery technology  Solve basic technical problems

34. Project 4 Skills of the 21 st Century Graduate

35. Method  Conducted interviews to identify skills required for the 21 st century graduate with 5 graduates from a university working in their respective fields  Validated the skills with teachers  Finalize the list of skills

36. 21 st Century Skills Area  Communication  Personal Skills  Project Management  Continuous Improvement  Conflict Resolution  Problem Solving  Information and Communication Technology  Team Work

37. 21 st Century Skills Area  Interpersonal Skills  Emotional/ Social Intelligence  Personal Well-being  Leadership  Globalization  Research  Critical Thinking

38. Best practices for e-Learning development (Khan, 2005, 2007)

39. Designing e-Learning Using Learning Objects  Learning objects should be independent and standalone so that teachers can revise a learning object without affecting other objects.  Learning objects should be reusable.  Learning objects must be designed with multiple users in mind.  Teachers must be able to customize learning objects to meet the needs of learners.  Learning objects should be scalable so that they can build on each other to form learning sequences.

40. Designing e-Learning Using Learning Objects  Learning objects must be designed so that they can be re-used many times without becoming obsolete.  Teachers and students must be able to access learning objects from anywhere and anytime using a variety of technologies.

41. Service Standards for e-Learning  Initial contact with students – first week of start of course  Respond to e-mail – 2 business days  Respond to voice mail – 2 business days  Marking of assignments and exams – 10 days from receipt  Submission of final grades – 10 business days  Respond to student questions – 2 business days

42. References  Khan, B. H. (Ed.). (2007). Flexible learning in an information society. Hershey, PA: Information Science Publishing.  Khan, B. H. (2005). Managing e ‑ learning: Design, delivery, implementation and evaluation. Hershey, PA: Information Science Publishing.