Plan, develop, and distribute course calendars, rules, and materials Document enrollment, participation, and communications Inform learners of progress and accommodate learners’ needs Manage and direct interactions
Maintain a learner-centered focus Use questions, probes, challenging remarks, and feedback to stimulate and promote reflective and informative dialogue Focus attention on essential concepts, principles, and skills Guide learners to develop critical, reflective thinking Facilitate student collaboration by providing appropriate structures, not controlling the discussion
Develop an engaging voice and tone by using a conversational style and inclusive language Create a supportive, open, and respectful learning environment Foster peer-to-peer collaboration Bring out multiple perspectives Summarize and synthesize main points
Be present often in the beginning of a course in order for learners to understand the course layout Help learners resolve technical difficulties and provide steady guidance and encouragement Point to FAQs and support contact information early in the course to promote learner independence and build their confidence
Coordinator Content Manager Computer Consultant Community Builder A good e-learning facilitator can effectively balance all four of these roles to create a successful learning environment for the online participants.