1. Overview about the New Version of the Market Leading Realtime Collaboration and Computer Telefony Solution for Enterprises ESTOS ProCall 3.0 Enterprise Successful Collaboration

2. What‘s new with ESTOS ProCall 3.0 Enterprise ?  From a new customer perspective  A communication focused collaboration application with computer-telephony-integration in client/server architecture  For SMEs, which want to improve their business processes in communication intense areas  The productivity solution for communicating information- and knowledge workers  From an existing customer perspective  Next Generation of ESTOS ProCall 2.2 Enterprise  New Server-Architecture  Acalable / performing  New Usability Concept  Powerful search  Action oriented  Multimedia  New Monitor  Groups/grouping  More features  Presence Services  With Outlook/Exchange calendar 2

3. Core Objectives ESTOS ProCall 3.0 Enterprise  Active Contacts  Telephony  eMail  Instant Messaging  Details => Action!  Presence  Multifunctional Buttons  Contact  Shortkey  Line  Contact Search  Optimised  Differentiated  Integration with 3rd Party Applications  CRM, ERP, Vertical Solutions 3

4. 4 Comparison architecture PE 2.2 vs PE 3.0 ProCall 2.2 Enterprise ProCall 3.0 Enterprise

5. 5 What‘s new with ESTOS ProCall 3.0 Enterprise ?  Computer Telefony and Realtime Collaboration Suite  For small and medium enterprises  Workflow, Presence Management + Active Contacts  Usability  Improvements for more intuitive and errorfree usage  New search mask, extended search features  Groups/Grouping  Personalised groups, individual arrangement  Multifunctional buttons  With presence, line - and contact- features  User2User Messaging  Message to a group, message journal  Unicode  Calender Integration  MS Outlook/MS Exchange  Remote Setup and Client-Update  Saves on the spot support

6. ESTOS ProCall 3.0 Enterprise Unique Selling Propositions  Active Contacts Technology  Anticipate and act  Native Presence Management  All stati availabe at the server  Monitor  Individually arrangeable  Centrale Integartion of Contact-databases  E.g. performing integration of market leading phone book CDs  MultiSite and MultiVendor Support Best WTS and Citrix Integration available  Multifunctional Buttons  Remote-Installation and – Update-Service  Unicode-Capability  Compatible with 64 Bit Operating Systems of Microsoft  Compatible with Microsoft Windows 2008 Server, Vista and Office 2007  Office Communication Server Integration (optional) 6

7. ESTOS ProCall 3.0 Enterprise Typical Solution - Architecture 7

8. 8 ESTOS ProCall 3.0 Enterprise Product & Service Offering  Software package available for download  45 days trial mode with full feature set enabled (max.25 User)  Final enablement with valid licence code  Licences  Licence packages (incrementals) 5/10/25/50/75/100 > tbd  Not For Resale (NFR) dealer licences available  5 one year for free – or individual for the half reseller price  Upgrade licences from Release 2.2 to Release 3.0  Exclusively available with valid ProCall Enterprise 2.2 licence keys

9. ESTOS ProCall 3.0 Enterprise Presence Scheme 9

10. ESTOS ProCall 3.0 Client Modules 10  Monitor  Call-Window  Main-Window

11. ESTOS ProCall 3.0 Enterprise Usability – Improvements for Easy and Error Free Usage 11 New search mask My presence with notice search, contacts, journal pending, planned My lines and my calendar My most important „active“ contacts Actions menue (right mouse button)

12. 12 ESTOS ProCall 3.0 Enterprise Search, Find => Action ! New search mask Extended search features Show search results Selected detail Clickt2Call Actions menue

13. ESTOS ProCall 3.0 Enterprise Action; Edit Journal Wntry with a Notice 13 Assigne a note Project assignement

14. ESTOS ProCall 3.0 Enterprise Journal 14PM© 2007 ESTOS GmbH Journal Filter Pending calls (marked) Unknown caller Pending Calls (marked and unanswered) Planned calls

15. ESTOS ProCall 3.0 Enterprise Action; Add a New Contact 15

16. ESTOS ProCall 3.0 Enterprise The Call Window Free positioning Commuication Partner Telephony control Dynamic, Depends on call state Add a notice to your call Call time Pinable, before, during and after your call Open contact details (double click) Contact data resolved or add new contact Open journal entry Actions (right mouse button) Private call Assign action code for clients, customers etc.

17. ESTOS ProCall 3.0 Enterprise Contact Details for the Communication Partner  Contact Data  When did I talk with my contact ?  Regardind which project?  What did I notice ?  Who of the colleagues was envolved ?  Regarding which project ?  With a notice ?  ProCall 3.0 knows it..

18. ESTOS ProCall 3.0 Enterprise Group & Grouping 18 Autohide, dockable, Bottom, sidebar or top. Grouping- element group Grouping- element Sup group

19. ESTOS ProCall 3.0 Enterprise Group & Grouping 19PM© 2007 ESTOS GmbH Eingeblendete Gruppen Header Ausgeblendete Gruppen Header

20. ESTOS ProCall 3.0 Enterprise Multifunctional Buttons and Instant Messaging Contact- Shortkey Multifunctional Button with individual procedure Message to a group Messaging journal

21. ESTOS ProCall 3.0 Enterprise Calender Integration MS Exchange / MS Outlook  Presence-Information with Calender Data  busy/absent - from/to – regarding  Action open calendar  If calendarservice and userrights are available  Open calendar from call window

22. ESTOS ProCall 3.0 Enterprise Server  Application for Administration and Distribution of MS TAPI Resources (lines) and Services in a Network  Telephony Control of Communication Systems and Telephone Sets via MS TAPI  Assignment of Lines and Services (eg Presence) to Users Nutzern  Rights Management  Active Directory Integration  WTS and Citrix proven  MultiSite – compliant*  Ulimited scaie- and networkanbility  MultiVendor – compliant*  In parallel mutiple PBXs of different vendors and types  Central Administration*  CTI-Server

23. ESTOS ProCall 3.0 Enterprise Installation  Remote Installation of the Client via CTI Server through  Remote Update Server and Client-Update Service  MSI Compliance (Microsoft Windows Installer)  No Server Operating System and/or Domain necessary  Remote Installation of the Client via Domain / Group Policies (Managed Installation)  Different Installation Modes  Managed,  Guided,  Self determined  Hardware binding possible  Licence Server

24. ESTOS ProCall 3.0 Enterprise Remote-Installation and -Update Computer selection Update service Installed version

25. ESTOS ProCall 3.0 Enterprise Data and Services  Action-Protocol  Journal  Offline Journal  Presence Servcie with Calendar Integration  Database Support Serverside  (MS Access or MS SQL Server)  CTI-Server User as Contact Datasource  Active Directory User as Contact Datasource  Line / Client State

26. ESTOS ProCall 3.0 Enterprise Example: Calls in Absence 26 Grouphunting features Contact data Click 2 Call

27. ESTOS ProCall 3.0 Enterprise States, Users, Security  Serversided protocols/States  Action protocoll  Journal, Offline Journal, Calendar,  Database Support (MS Access or MS SQL Server)  Line / Client States  Central Contact-Datasource  CTI-Server User as Contact Datasources  Active Directory User as Contact Datasources  via ESTOS MetaDirectory 2.0  LDAP  Exchange, Notes  Microsoft Dynamics CRM  Microsoft Dynamics Navision  DATEV  …..  User Adminstration  Integrated or Active Directory  Per User / Computer / Group  Active Directory with Scheme extension  Active Directory without Scheme extension  MMC SnapIn  Other user-management-systems as an option by request  Security  Authentication with Username - simple Domain Authentication  Login via UPN,  MultiDomain-NTLM Authentication  Differentiated Rights Policy (Telephony, Presence) 27

28. Integration Lotus Notes  Contact resolution from Lotus Notes phonebook (V 6.5 / 7.0 / 8.0)  Server side phonebook database  Local adressbook  Dial from Lotus Notes contact card  via HotKey  via Click2Dial  Via URL-handler  Contact search via ProCall  Open original contact card  With incoming call  With action handler 28

29. Integration Tobit David Infocenter  Contact resolution from David contacts  Server side phonebook database  Local adressbook  Dial from David Infocenter contact card  via HotKey  via Click2Dial  Open David Infocenter contact card  From ProCall Conversation Window  Automatically with incomiong call  Save contact in the Infocenter  Copy contact data e.g. Telefonbuch CD  Manual 29

30. Contacts ESTOS GmbH Communication Solutions Söckinger Str. 6 a D-82319 Starnberg Germany Tel. +49 (8151) 368 561-77 Fax. +49 (8151) 368 561-99 info@estos.de www.estos.de Management: Stephan Eckbauer Stefan Hobratschk Trade Registrar: Amtsgericht München HRB 133 670 Ust-Id Nr.:DE 813 079 461 Banking: HypoVereinsbank Starnberg BLZ. 7002 027 0 KTO. 327 631 11 iBAN. DE40 7002 0270 0032 7631 11 Swift. HYVEDEMMXXX Fine