1. World Bank Advisory Services “Working Together to Meet Your Information Needs” Knowledge & Learning Advisory Service, WBIKL Martha Pattillo Siv & Daria Lavrentieva, May 2004

2. OUTLINE What is an Advisory Service? Who are our clients? How can we help you? What are our strengths? How do we work? How to contact us? Knowledge & Learning Advisory Service

3. What is an Advisory Service? "One-stop shop" to respond to information needs on development topics Providing just enough and just in time information Human interface for information about Bank activities Serving internal and external clientele Acting as hub for Communities World Bank Advisory Services “Meeting Your Information Needs”

4. Who are our clients? Operational teams and TTL ’ s Staff in Country Offices and on mission All Bank Staff Bank Partners External Clients World Bank Advisory Services “Meeting Your Information Needs”

5. How can we help you? Respond to questions:  Pull together responses from many information sources (internal/external)  Gather experience from a wide range of experts  Manage the interaction with the client from A-Z Facilitate the development of Knowledge & Information Resources:  Capture knowledge from answers to clients  Organize them into knowledge products  Make them easily accessible for future use World Bank Advisory Services “Meeting Your Information Needs”

6. Support Bank Communities:  Promote their existence and amplify what they offer  Build Staff capacity to find and use relevant resources  Highlight Community initiatives and events (newsletters, websites, etc.)  Support Communities at conferences, information fairs, and special events  Provide materials on demand  Demonstrate Knowledge & Information Resources, organize orientations, etc. World Bank Advisory Services “Meeting Your Information Needs” How can we help you? (2)

7. Responsiveness Customization for the client Cost effectiveness Dedicated and knowledgeable staff Strong relationships with key Bank information providers World Bank Advisory Services “Meeting Your Information Needs” What are our strengths?

8. How do Advisory Services Work? Advisory Service Request from Client in the Field World Bank Advisory Services “Meeting Your Information Needs” Request is shared with Community of Practice

9. How do Advisory Services Work? (2) World Bank Advisory Services “Meeting Your Information Needs” Information from several sources pulled together by Advisory Service Client is connected to resources & expertise Advisory Service synthesizes responses & stores for future use

10. How to contact us?  More than 25 Advisory Services to serve you  Visit “Ask Us” page

11. World Bank Advisory Services “Meeting Your Information Needs” Areas of Collaboration Between Advisory Services and PICs Advisory Services can tap PICs into Bank sector specific Knowledge resources PICs can link Advisory Services to the field, clients, and country operations

12. Knowledge & Learning Advisory Service (KLAS)

13. For more information on: Advisory Services Knowledge and Learning Knowledge & Learning Advisory Service (KLAS) Ksharing@worldbank.org http://www.worldbank.org/ks/contact.html