1. Advisory Services Oil, Gas, Mining, and Chemicals Department Esther Petrilli

2. Outline Part I: Introduction –Bank/IFC Mission Statements –OED Report –INF Knowledge Management Consultant Part II: Bank’s Advisory Services –Other WBG Advisory Services/Help Desks –Cost-Benefit Analysis Part III: Benefits to OGMC –Summary of Benefits Part IV: How It Will Be Accomplished –OGMC Plans –Promotional Tools Sample Inquiries (separate handout)

3. Part I: Introduction Bank/IFC Mission Statements Bank--To help people help themselves and their environment by providing resources, sharing knowledge, building capacity, and forging partnerships in the public and private sectors. IFC--We seek to continuously improve our performance by responding to clients promptly, sharing our successes, and learning from our experience.

4. Part I: Introduction OED Report Sharing Knowledge: Innovations and Remaining Challenges Management has not adequately defined the roles for making knowledge sharing a way of doing business Knowledge sharing is largely unmonitored Staff do not have incentive to make knowledge sharing part of their work

5. Part I: Introduction OED Report Recommendations Management should exercise more strategic direction and oversight over Bank’s knowledge processes Network and Regional units should tightly link their knowledge-sharing activities to lending and nonlending processes.

6. Part I: Introduction INF KM Consultant John Nellis Hired by INFVP to take stock of Quality Enhancement, Knowledge, and Learning (QE-K- L) services Statement from draft KM Report: “… If this anticipation [of future INFVP expansion] is to be anywhere near fulfilled, it will require a major knowledge effort on the part of INFVP. That is, it will need to devise, test, and disseminate new instruments and procedures …”

7. Part II: Bank’s Advisory Services What they do Sample statistics Water Help Desk Analysis FSKIS Cost-Benefit Analysis

8. Part II: Bank’s Advisory Services What they do—KLAS example Respond to questions on Knowledge and Learning (K&L) Connect with WBIKL teams and other experts Facilitate access to K&L resources and tools Highlight activities through the K&L newsletter Showcase interesting activities via K&L events Provide informational materials Coordinate and participate in site visits/consulting engagements Advise on the development of Advisory Services Connect with Advisory Services on other development topics Support K&L communities

9. Part II: Bank’s Advisory Services Sample Statistics Advisory ServiceRequests per Month Energy40 OED2-300 Transport20-25 Urban25 Water100

10. Part II: Bank’s Advisory Services Water Help Desk Analysis

11. Part II: Bank’s Advisory Services Cost-Benefit Analysis By FSKIS (Financial Sector Knowledge and Information Service) A conservative estimate of savings: –Facts Financial expert costs on average $215,000* gross per year FSKIS staff member costs on average $69,967 gross per year FSKIS services approximately 720 research queries per year –Assumptions Query takes 6 hours to research by financial expert Query takes 5 minutes to discuss with FSKIS to set context and purpose FSKIS takes 2.4 hours (on average) to complete search *average cost of 1 Financial Sector expert is higher than other sectors.

12. Part II: Bank’s Advisory Services Cost-Benefit Analysis By FSKIS (Financial Sector Knowledge and Information Service)--End user statements I (would spend) 10% of the cost of the whole project... It may seem a bit too much, but having the right information may determine the success of the project. …one additional Help Desk staff member could increase total productivity by 3-4 percent–perhaps even more–whereas one additional “producer” would, at best, give you a 1 percent increase in productivity. “The new Bank structure does not leave adequate time for managers at any level to take the time to disseminate or share information. The Help Desk has the fingers and arms out checking what is being done and, therefore, connecting people, too. It has become a nexus.”

13. Part III: Benefits to OGMC OGMC Advisory Services Develop a one-stop shop to information resources in OGMC Formalize and document knowledge-sharing process Operate at a low cost Track responses and use them to locate, record, manage, aggregate, share, and disseminate information Build capacity within client countries by providing centralized access to resources/experts in OGMC Allow OGMC to analyze client demand

14. Part IV: How It Will Be Accomplished OGMC Plans Service account (ogmc@worldbank.org) Phone line with voicemail (X83520) Staffing (on monthly rotation) Niki Okoth—IFC Mining (February 2004, July 2004, December 2004) Liz Hickman—IFC Oil & Gas (March 2004, August 2004) Sanjeev Krishnan—IFC Chemicals (April 2004, September 2004) Sasha Pugachevsky—WB Mining (May 2004, October 2004) Esther Petrilli—WB Oil & Gas (June 2004, November 2004) Abigail Tamakloe—Departmental Backup Case Management Tracking Database

15. Part IV: How It Will Be Accomplished Promotional Plans Free marketing –Meta tags (hidden text on the web page to help bring the site up more readily in a search) –OGMC Contact Us Page –Registration with Bank Knowledge & Advisory Services main page –Announcement in Staff Connections, Bank’s World Today regarding the initiation of the service Paid Marketing –Business cards

16. Thank You! Any Questions?