1. Polytechnic West Quality Day 2010 PCEC 4 Oct 2010 www.annimac.com.au Presentation on website soon GOSAC Admin Workshop 13:50 – 14:30 So that’s why they do that : making sense of generations Annimac Anni Macbeth Futurist & Trend Forecaster Annimac Consultants

2. ©annimac2010 www.annimac.com.au 2 Young under 20 Ferals Older 20 - 35 Gen Y Older still 35 - 50 Gen X Fossils 50 - 65 Baby Boomers The Generations

3. ©annimac2010 www.annimac.com.au 3 Hypothetical Young staff member rudely answers mobile in the middle of a serious discussion with you their boss ….. What does this mean ? chat

4. ©annimac2010 www.annimac.com.au 4 Differentiating Generations Two key factors 1. Speed 2. Relationships

5. ©annimac2010 www.annimac.com.au 5 I’m never having kids. I hear they take nine months to download. Younger means faster ….

6. ©annimac2010 www.annimac.com.au 6 How many different ways are younger speedier : eg : physically move faster Speed chat

7. ©annimac2010 www.annimac.com.au 7 Younger move faster think decide communicate inter relate detect spin faster Speed

8. ©annimac2010 www.annimac.com.au 8 Speed Why ? What is driving this unprecedented change ?

9. ©annimac2010 www.annimac.com.au 9 Speed

10. ©annimac2010 www.annimac.com.au 10

11. ©annimac2010 www.annimac.com.au 11 Technology now driving all change Biggest impact : speed thinking deciding communicating interacting acting younger = faster

12. ©annimac2010 www.annimac.com.au 12 Communicating We know : AM / PM ASAP COB ETA FAQ RIP RSVP SOS BC / AD What about : IMAO IMHO LOL OMG ROTFL WOMBAT 404 http://www.webopedia.com/quick_ref/textmessageabbreviations.asp

13. ©annimac2010 www.annimac.com.au 13 AM/PM ASAP COB ETA FAQ RIP RSVP SOS IMAO in my arrogant opinion IMHO in my humble opinion LOL laugh out loud OMG oh my gosh ROTFL roll on the floor laughing WOMBAT waste of money brains and time 404 error http://www.webopedia.com/quick_ref/textmessageabbreviations.asp

14. ©annimac2010 www.annimac.com.au 14 Technology now driving all change Online processes nurture : speed of all brain processes especially intuitive - spin detectors especially communication multi channelling breadth / depth of experiences no boundaries no limits

15. ©annimac2010 www.annimac.com.au 15 Differentiating Generations Two key factors 1. Speed 2. Relationships

16. ©annimac2010 www.annimac.com.au 16 Relationships Back to that young staff member who answered their mobile ……. What might that say about their values & attitudes towards you at that moment ?

17. ©annimac2010 www.annimac.com.au 17 Relationships Values & Attitudes Younger Older respect : earned …………… social norm status : usefulness ………. power deference : heroes ……………. authority socialising : group ……………. pairing loyalty : no ………………… important ID : activity ………….. job time : now..……………... whenever planning : short …………….... long term

18. ©annimac2010 www.annimac.com.au 18 Only one world has limits & boundaries Only one world separates play & work Only one world has isms - racism ageism sexism ethnicism tribalism Relationships

19. ©annimac2010 www.annimac.com.au 19 Technology creates unlimited options who local / global one / some / unlimited when now / later / always where 3D / virtual how F2F / virtual tactile / virtual multichannels Relationships

20. ©annimac2010 www.annimac.com.au 20 Relationships Managing Styles Younger Older communicate : snappy …………… fully best thru tech ………. F2F task setting : one fast ………… whole goals : immediate ………. bigger pic rewards : personal …………. status teams : leaderless ………… structured rules : flexible …………… established fairness : contextual ……….. rules

21. ©annimac2010 www.annimac.com.au 21 Relationships

22. ©annimac2010 www.annimac.com.au 22 Relationships In the fast virtual online world what do you do if you don’t like what is happening ?

23. ©annimac2010 www.annimac.com.au 23 Relationships

24. ©annimac2010 www.annimac.com.au 24 Thank you www.annimac.com.au

25. ©annimac2010 www.annimac.com.au 25 The Future for Polytechnic West GOSAC/Admin :