1. Conceptual Approach OSS Transformation SME Products Features & Benefits

2. 2 Copyright© 2013 Mobile Telephone Networks. All rights reserved MTN Hosted PBX

3. 3 Copyright© 2013 Mobile Telephone Networks. All rights reserved MTN Hosted PBX 1.MTN Hosted PBX is a prepaid service that integrates offices and employees in a common network that includes mobile and SIM –embedded desk phones. 2.It provides businesses with the functionality and benefits of owning a Private Branch Exchange System (PBX) without having to install any equipment within their premises. Features The solution provides 2 services: 1.VPN Attendant solution where a company enjoys the features and benefit of operating a corporate PBX without having to physically install one on their premise(s). IVR feature that also allows pre-recorded attendant messages Self-administration web portal which allows designated customer administrator to administer the setup of their VPN Attendant The VPN Attendant can be ordered as Basic or Advanced. The Basic allows just one SIM-Based number behind each department, while the Advanced allows multiple SIM-Based numbers to be configured behind each department 3

4. 4 Copyright© 2013 Mobile Telephone Networks. All rights reserved MTN Hosted PBX 2.Enhanced Closed User Group (CUG) functionality to customers on mobile GSM network Free calls within a group for N800 monthly access fees BENEFITS With MTN Hosted PBX: Small businesses need not bother about physical installation of the PBX system and its associated cost; they can simply subscribe to the MTN Hosted PBX service; Zero CAPEX investment The product presents a more professional image to the public Improve enterprise efficiency Improve mobility Increase reachability Flexible Cost control

5. 5 Copyright© 2013 Mobile Telephone Networks. All rights reserved Cost Implication 5

6. 6 Copyright© 2013 Mobile Telephone Networks. All rights reserved MTN Smart Numbers

7. 7 Copyright© 2013 Mobile Telephone Networks. All rights reserved MTN Smart Numbers MTN SMART Numbering is the use of letters associated with telephone numbers on a dial pad to spell a name or word that uniquely describes how a customer wants to be seen as (AKA Vanity Numbers) It is the use of a customer’s company name, product name, service or even any special acronym selected by a customer. For example, 0700-MTNBUSINESS It is intended to make reachability easier with the use of words that are memorizable; user friendly and connotes what a user wants the caller to remember him as For example, a customer that operates a flower shop may opt to subscribe to a smart number like 0700FLOWER4U 7 MTN Smart Number is of two categories: Toll Free (0800) Caller calls into a business for free while the business owner or receiver pays Non-Toll Free (0700) Option where caller makes calls at the prevailing network tariff

8. 8 Copyright© 2013 Mobile Telephone Networks. All rights reserved MTN Smart Numbers Features: 1.Provides call hunting to alternative business lines until a call is picked up – always reachable 2.Attracts attention (tool for self-expression) 3.Strengthens brand recognition and gives prestige to the organization subscribed to the numbers. 4.Allows the use of any network mobile or fixed number to be the customized behind a vanity number 5.Gives a business an option of Time Routing for incoming calls at certain times of the day 6.Reduces costs that would otherwise have been spent as marketing costs 7.SMEs get Free listing on MTN Yello Directory 8

9. 9 Copyright© 2013 Mobile Telephone Networks. All rights reserved MTN Vehicle Tracking

10. 10 Copyright© 2013 Mobile Telephone Networks. All rights reserved MTN Vehicle Tracking Machine to machine (M2M) refers to technologies that allow both wireless and wired systems to communicate with other devices or systems of the same ability MTN M2M (Vehicle Tracking) enables companies & individuals secure, optimise and manage their vehicle, fleet and asset operations in a rapid and cost efficient manner, anywhere 10

11. 11 Copyright© 2013 Mobile Telephone Networks. All rights reserved MTN Vehicle Tracking 11 1.Fleet Management – Consists of 3 categories: Vehicle Tracking – Insurance (B-2-B-2-C model)– Basic tracking with ability to disable vehicle in case of theft Vehicle Tracking (for SOHO/Individual user) – Basic tracking with online access to view vehicle location and ability to disable vehicle in case of theft Fleet Tracking & Reporting - Includes the following features:  Real-time tracking over maps  Fuel Level & Consumption Monitoring  Geo-fencing  Automatic alerts for all features  Driver management (time, distance & speed monitoring)  Web-based/Online access & report download without backend infrastructure Advanced Fleet Management – Includes Fleet Operations Tracking features as well as the following:  Maintenance Planning & Scheduling  Corporate access and report customization  Web-based/online access & desktop client for monitoring

12. 12 Copyright© 2013 Mobile Telephone Networks. All rights reserved Cost Implication 12

13. 13 Copyright© 2013 Mobile Telephone Networks. All rights reserved MTN HyNet

14. 14 Copyright© 2013 Mobile Telephone Networks. All rights reserved MTN HyNet- Internet 14 MTN HyNet is a prepaid high speed Internet service that offers you true multi-user capability at extraordinary speeds of up to 2 Mbps. HyNet offers customers an option of unlimited downloads. This means there is no restriction to the amount of data that can be downloaded. The MTN HyNet service is provided over MTN’s WiMAX network with coverage spanning select cities in Nigeria. HyNet can buy HyNet for the purpose of business or pleasure Benefits You can choose the bandwidth/speed that meets your peculiar need You can enjoy the options of capped or unlimited downloads You can choose from an array of plans that suit your usage patterns No software installations required. You can Do it Yourself Flexible payment methods Features Wi-Fi enabled indoor modems VoIP Capable Choice of indoor or outdoor modems

15. 15 Copyright© 2013 Mobile Telephone Networks. All rights reserved Cost Implication 15

16. 16 Copyright© 2013 Mobile Telephone Networks. All rights reserved MTN WebPlus

17. 17 Copyright© 2013 Mobile Telephone Networks. All rights reserved MTN Webplus 17 MTN WebPlus is a suite of web services designed to help get SMEs online in just a few simple steps. No longer does a busy entrepreneur require a web designer just to have a website. MTN WebPlus gives the customer a simple and do-it-yourself approach to getting online. Features: Web Hosting : allocates you online storage space to publish your website on the Internet MTN Domain: offers domain registration, enabling you choose a domain name which will become your identity online Personalized Business email: Allows you create personalised emails for your staff based on your chosen domain name thus giving your business the required prestige and visibility. Website Builder: allows you create your very own website in a few easy steps.

18. 18 Copyright© 2013 Mobile Telephone Networks. All rights reserved MTN Webplus 18 Benefits: Powerful, fast and efficient marketing and communication tool and medium Minimal startup time & investment. Search engine optimized websites pay themselves off very quickly as long as they provide customers with valuable products or services The most environmentally friendly way to run a business. Very inexpensive way to reach new markets and interact with them Unlimited possibilities for automation of your business. You can automate your order and payment processes, inventory management, your customer support tasks and more Freedom to live and work where you like. You can be traveling while running your online business and run multiple businesses simultaneously! Global presence 24/7 A sign of professionalism

19. 19 Copyright© 2013 Mobile Telephone Networks. All rights reserved Cost Implication 19