Presentation on theme: "Nonverbal Communication 1 Focus Questions What is nonverbal communication? To what extent can we read others’ nonverbal behaviors? How does nonverbal communication."— Presentation transcript:
Nonverbal Communication 1 Focus Questions What is nonverbal communication? To what extent can we read others’ nonverbal behaviors? How does nonverbal communication regulate interaction? How does nonverbal communication express the balance of power between people? How does nonverbal communication express cultural values? What does silence mean?
Nonverbal Communication 2 Actions speak louder than words! Facial expressions Eye contact Body postures Physical Objects Utterance Others… 1986
Nonverbal Communication 3 Warming up…. Mr. Bean Going out with Girl Friend… Chaplin’s Gold Rush-1925 (Table Ballet)… 07:47 01:01
Nonverbal Communication 4 Principles of Nonverbal Comm. Account for 65-93 % of meaning in communication Nonverbal comm. can be ambiguous Spreading fingers → V Victory; Peace (60s); 照相時的 ”Yeah!” Nonverbal comm. interact with verbal comm. (5 ways) Repeat, highlight, complement, contradict, substitute
Nonverbal Communication 5 Principles of Nonverbal Comm. (2) Nonverbal comm. can regulate interaction Cues for speaking and silence Can establish relationship-level meaning 3 dimensions: Responsiveness, liking, power Silence: a powerful form of nonverbal comm. Reflects cultural values Most nonverbal comm. isn’t instinctual but learned thru socialization Territoriality (private spaces) Time consciousness Norms of “touching” p.130
Nonverbal Communication 6 9 Types of Nonverbal Behaviors 1. Kinesics (Body positions & motions & face) 1968 Olympics incident (gloved fist - see next slide) 2. Haptics (Physical touch) Babies in healthy & disturbed families ; p.134 3. Physical appearance Height, skin color, size Fortune reading 4. Artifacts (personal objects) Identity: lace, color functional for male
Nonverbal Communication 7 Gloved Fist as a Sign of Black Unity 1968 Olympics in Mexico City Tommie Smith & John Carols as Gold & Bronze US team expelled Martin Luther King: I have a dream…
Nonverbal Communication 12 Nonverbal Messages 02:35
Nonverbal Communication 13 Guidelines for Effective Nonverbal Communication Monitor your nonverbal communication Be tentative when interpreting others’ nonverbal communication Personal qualification Generalization issue Contextual qualification Settings, surroundings (home vs. conference room)
Nonverbal Communication 14 Communication case study A project is meeting to discuss the most effective way to presents its recommendations for implementing a flextime policy on a trial basis. … 02:34
Nonverbal Communication 15 Discussion: 1. Identify non-verbal behaviors that regulate turn-taking. 2. Identify non-verbal behaviors that express relationship-level meaning (liking & disliking). 3. How do artifacts affect interaction of the team?
Nonverbal Communication 16 Service Provider (3 scenarios) Observe each service provider’s non-verbal behavior, and interpret their attitude. (Next slide: mute video clips)