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Communication Assistant (CA) For NCP500/1000

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Presentation on theme: "Communication Assistant (CA) For NCP500/1000"— Presentation transcript:

1 Communication Assistant (CA) For NCP500/1000
- KX-NCS2010 - KX-NCS - KX-NCS - KX-NCS2301 - KX-NCS2401 Panasonic Communications CO.,LTD.

2 CA V1.0 to CA V1.5 Evolution

3 CA V1.0 to CA V1.5 Evolution What is “Evolution” of CA V1.5? “
CA V1.0 Solution: NCP offers Server Less Solution which will encourage Telecom Dealers without Server Knowledge to promote CA. CA V1.5 Solution: CA V1.5 succeeds the features of CA V1.0 and allows you to try Operator Console as beta version. It is possible to use CA on the environment of Thin Client and you can make an integration with the LDAP. Your customer can select the type of solutions. - Server Less Solution - Server Solution CA V1.5 allows you to manage CA users by the unified database like PA. The CA server is required to introduce the CA solution with the environment of Thin Client.

4 CA V1.5 Evolution (CA Model)
CA V1.5 Evolution (CA Model) CA Basic CA Pro CA has 4 operating modes: - CA Basic - CA Pro - CA Supervisor - CA Operator Console Beta version CA Operator Console CA Supervisor

5 CA Operator Console (Beta version)
CA Operator Console (Beta version) CA Operator Console is released as Beta version. The time limited activation key is required to use CA Operator Console Beta version. This activation key is available only for Beta version. This activation key is provided from PCCUK CS section or PCC Sales section. CA Operator Console Beta version

6 CA V1.5 Server Less Solution
CA V1.5 Server Less Solution Server Less Solution CA V1.0 Server Less Solution CA V1.5 NCP500/1000 V1.0 NCP500/1000 V2.0 or NCP500/1000 V1.0 with Enhance key 1st party LAN 1st party LAN CA Data CA Data CA Data CA Data

7 CA V1.5 Server Solution “ Server Solution CA V1.5 CA Client Mode
Solution Type Server Less Server CA Basic Yes CA Pro CA Operator Console Beta version CA Supervisor No NCP V2.0 or TDE Series CA Server 3rd party CA Cata LAN CA Data CA Data CA Data CA Server keeps the user profile data and the common contact data.

8 Door phone and Door Opener
Connection Diagram (Sample) -1 NCP500/1000 V1.0 with Enhance Key TDE100/200 V2.01 with Enhance key TDE600 V2.0 with Enhance key D-PT I/F Door phone and Door Opener LAN CA + D-PT IP Camera TVM CA Server CA + IP Soft Phone CA + IP-PT

9 Connection Diagram (Sample) -2
Connection Diagram (Sample) -2 Not Possible NCP500/1000 V2.0 or TDE100/200/600 V3.0 SIP ISDN-Tel PBX Extension I/F LAN PS CA + D-PT/A-PT CA + IP Soft Phone CA + IP-PT CA + SLT

10 CA System Requirements - PBX
CA System Requirements - PBX To use CA, the software of your PBX should be matched with the requirements listed below. : Enhance Key is needed KX-TDE100 KX-TDE200 KX-TDE600 KX-NCP500 KX-NCP1000 CA V1.0 - V1.0 CA V1.5 Server-less V3.0 with KX-NCS3910 V2.0 CA V1.5 with CA Server V2.0100 with KX-NCS4910 V2.000 with KX-NCS4950 CA V1.5 uses the function of Button Press on the interface of CSTA, therefore the enhance key is required. But KX-NCP V2.0 (KX-TDE V3.0) supports the function of Button Press without the enhance key. KX-TDE600 users are strongly recommended to use CA Server with CA Client.

11 CA Specifications (CA Comparison) - 1
CA Specifications (CA Comparison) - 1 CA Basic CA Pro CA Operator Console CA Supervisor License KX-NCS2101 (1user) KX-NCS2105 (5users) KX-NCS2110 (10users) KX-NCS2140 (40users) KX-NCS2149 (128 users) KX-NCS2201 (1user) KX-NCS2205 (5users) KX-NCS2210 (10users) KX-NCS2240 (40users) KX-NCS2249 (128 users) KX-NCS2401 (1user) KX-NCS2301 (1user) Built-in License Yes No Trial Mode (60 days) *1) Max. users (Server less) 128 4 *2) Max. users (Server) 256 *1) Up to 128 users *2) Up to 256 users CA Server does not support CA Supervisor Mode.

12 CA Specifications (CA Comparison) - 2
CA Specifications (CA Comparison) - 2 CA Basic CA Pro CA Operator Console CA Supervisor Presence (Yes) Request Based, Push and Appear Yes Call History 10 1,000 Contact Chat VMA CRM Integration by TAPI-TSP Outlook Tool Bar IP Softphone Yes (Softphone license required in NCP.)

13 CA Specifications (CA Comparison) - 3
CA Specifications (CA Comparison) - 3 : New item Feature CA Basic CA Pro CA Operator Console CA Supervisor Manual Dialing from CA Yes ICD group login/logout No Flexible Call Handling (Arriving Screen) Visible Call Park List (Call Park Screen) Extension Setting Monitor/Seize CO line (Outside Line Group Screen) Listen-in Busy override Take over ICD group supervisor functions - Remote ICD-G Member log-In/Out - Call Monitor

14 CA Specifications (CA Comparison) - 4
CA Specifications (CA Comparison) - 4 : New item Feature CA Basic CA Pro CA Operator Console CA Supervisor User Contact with Additional Secretary & Group added Yes Ability to search by Group Automatic Presence Change (when log-in/log-out) Basic LDAP Integration (make outbound calls – click to dial) (*1) Chat Call Back Dock-able 12 Function Keys toolbar for easy operation (*1) No Popup for incoming call, no integration / Sync. of LDAP contacts

15 CA Specifications (CA Comparison) - 4
CA Specifications (CA Comparison) - 4 : New item : With Server Feature CA Basic CA Pro CA Operator Console CA Supervisor Able to see contacts in list or icon view mode (per group) Yes Improved Presence icons with ability to change icons Chat Proceeding Indication Ability to collapse / expand left hand screen - Missed Call Log (while log-out) Refer Common Contact which is managed in CA Server Indication of Available Communication Way based on Presence Thin Client Environment (*2) (*2) Activation Key for CA Thin Client Server Connection (KX-NCS2010) is required.

16 CA Specifications (Activation Key) - 1
CA Specifications (Activation Key) - 1 Activation key Model Login Mode No. of User KX-NCS2010 CA Thin Client Server Connection - KX-NCS2101 CA Basic 1 KX-NCS2105 5 KX-NCS2110 10 KX-NCS2140 40 KX-NCS2149 128 KX-NCS2201 CA Pro KX-NCS2205 KX-NCS2210 KX-NCS2240 KX-NCS2249 KX-NCS2301 CA Supervisor KX-NCS2401 CA Operator Console

17 CA Specifications (Activation Key) - 2
CA Specifications (Activation Key) - 2 Server Solution PA V1.x Server Solution CA V1.5 CA Server PA Server TDA/TDE/NCP NCP500/1000 (TDE Series) Registration Keycode Activation key

18 Activation Key (Issue CA Activation key file)
Activation Key (Issue CA Activation key file) Issuing CA Activation key procedure is the same as TDE100/200 and NCP. URL: https://eww.netreg.panasonic.co.jp/kms/

19 Activation Key (Activate Activation key file) -1
Activation Key (Activate Activation key file) -1 1- Connect the PCMC to the NCP and confirm the current activation status. PCMC PCC provides 10 days temporary activation key for all CA models. Current CA Activation status

20 Activation Key (Activate Activation key file) -2
Activation Key (Activate Activation key file) -2 2- Transfer activation key file to the NCP (SD Card) Activation key file PCMC 3- Open the Activation key display screen again, to activate key file. New CA Activation status

21 CA Server Installation

22 CA Server System Requirements - PC
CA Server System Requirements - PC The table below summaries the minimum and recommended requirements for running CA Server. Minimum Recommended CPU 1.0 GHz Intel Pentium / Celeron processor or comparable CPU 3.2 GHz Intel Pentium 4 or comparable CPU RAM 1024 MB 2048 MB OS Microsoft Windows XP Professional SP2 or later Windows Vista Business Windows Server 2003 Standard Edition Windows Server 2008 Standard Edition Hard Disk 1.5 GB available space 10 GB available space Video Resolution 1024 x 768 1280 x 1024 Interface 10Base-T 10/100Base-T

23 CA Server Installation - 1
CA Server Installation - 1 To begin the installation double click “Setup.exe” To begin installation click “Next”

24 CA Server Installation - 2
CA Server Installation - 2 Check “Agree to install”. You can not use CA server and other WEB server on the same PC. And then click “Next”

25 CA Server Installation - 3
CA Server Installation - 3 And then click “Next” Agree to the EULA by click the “I accept the terms in the license agreement”

26 CA Server Installation - 4
CA Server Installation - 4 If you make the advance setting, please click here. If you need to change the installation directory, this can be done here. To use the default directory, click “Next”

27 CA Server Installation - 5
CA Server Installation - 5 Installing now…

28 CA Server Installation - 6
CA Server Installation - 6 The installation is finished.

29 CA Server Installation - 6
CA Server Installation - 6 If your PBX is KX-TDE series, the System Password of your PBX is required. CA Server starts

30 CA Client Installation

31 Number of Contacts in Contact List
CA Client System Requirements - PC - 1 When CA Client is connected to your PBX directly, the number of contacts that can be displayed in the contact list depends on the specifications of your PC. CPU Memory Number of Contacts in Contact List Direct PBX Connection (Server Less) CA Server 1.0 GHz Intel Pentium/Celeron processor or compatible CPU 512 MB 32 1024 2.0 GHz Intel Pentium/Celeron processor 1 GB 128 2.6 GHz Intel Pentium/Celeron processor 256 2.6 GHz Intel Core 2 Duo processor The above specifications are approximations and may vary according to the status of your PC, the network conditions, other programs running, etc.

32 CA Client System Requirements - PC - 2
CA Client System Requirements - PC - 2 Other requirements for running CA Client. Minimum Recommended OS Microsoft Windows XP Professional SP2 or later Windows Vista Business Hard Disk 1.5 GB available space 2.0 GB available space Video Resolution 1024 x 768 1280 x 1024 Interface 10Base-T 10/100Base-T

33 CA Client Installation - 1
CA Client Installation - 1 To begin the installation double click “Setup.msi” We support MSI as the type of CA installer. If you already installed CA… If you wan to delete User Data Configuration, check this box.

34 CA Client Installation - 2
CA Client Installation - 2 To begin installation click “Next”

35 CA Client Installation - 3
CA Client Installation - 3 And then click “Next” Agree to the EULA by click the “I accept the terms in the license agreement”

36 CA Client Installation - 4
CA Client Installation - 4 If you install CA on the environment of Thin Client, select “Thin Client Environment” And then click “Next” If you select “Strong Password Checking”, CA will ask you the strong password of CA.

37 CA Client Installation - 5
CA Client Installation - 5 If you need Outlook Tool-bar, check this box And then click “Next”

38 CA Client Installation - 6
CA Client Installation - 6 If you need to change the installation directory, this can be done here. To use the default directory, click “Next”

39 CA Client Installation - 7
CA Client Installation - 7 Clicking “Install” will install CA to the hard drive

40 CA Client Installation - 8
CA Client Installation - 8 Installing now…

41 CA Client Installation - 9
CA Client Installation - 9 If you want to create the shortcut, check this box. If you start Windows with CA, check here. To complete the installation, click “Next”

42 CA Client Installation - 10
CA Client Installation - 10 If you want to run Communication Assistant, check this box. After installation has completed click “Finish” to end the installation.

43 Enabling CA on the NCP

44 Enabling CA on the NCP To enable CA on extensions select from the PCMC and go to “Option 9” Three Options - Disable (Extension can not use the CA feature) - Basic Only (CA Basic only) - Enable (CA Pro, CA Supervisor and CA Operator Console) Select “Enable” or “Basic Only” depending on which features the extension requires.

45 Starting CA

46 Starting CA Client - 1 CA is started by double clicking the desktop icon. Or By selecting the application from the “Start” menu

47 Starting CA Client - 2 The first time CA is run you will be prompted to choose the following: New items Language Selection English French Germany Italian Spanish Portuguese Russian Ukrainian Chinese Dutch Polish Croatian Hungarian Czech International Access Code International Area Code CA User Mode (Pro, Basic or Supervisor) Tick if IP Softphone is used If you need another Language, please contact our sales section. Tick if ICD group agent feature is to be enabled NB: If a user wish to change the blue setting items after installation, please un-install the CA from the PC and re-installation the CA again.

48 Starting CA Client - 3 Enter the IP address of the PBX or the CA Server. Enter the CA extension number. The password is left blank on first boot Tick “Automatically Login” to bypass this screen in the future. After setting has completed click “Login” to login to the CA.

49 CA Trial Mode

50 CA Trial Mode “ CA Basic License KX-NCS2101 (1user)
KX-NCS2105 (5users) KX-NCS2110 (10users) KX-NCS2149 (128users) Free or Trial Mode Built-in License KX-NCP500/1000 : 5 users KX-TDE100/200 : 10 users KX-TDE : 20 users CA Pro License KX-NCS2201 (1user) KX-NCS2205 (5users) KX-NCS2210 (10users) KX-NCS2249 (128users) Free or Trial Mode Trial Mode (60 days) KX-NCP500/1000 : 2 users KX-TDE100/200 : 4 users KX-TDE : 8 users CA Supervisor CA Operator Console License KX-NCS2301(1user) KX-NCS2401(1user) Free or Trial Mode No

51 CA Trial Mode (CA Basic)
CA Trial Mode (CA Basic) CA- Basic Log-In Max. 5 users Not possible to log in No-License CA- Basic CA- Basic CA- Basic CA- Basic CA- Basic CA- Basic CA- Basic CA- Basic Log-In Max. 6 users Not possible to log in NCS2101 x1 CA- Basic CA- Basic CA- Basic CA- Basic CA- Basic CA- Basic CA- Basic CA- Basic Log-In Max. 7 users NCS2101 x2 CA- Basic CA- Basic CA- Basic CA- Basic CA- Basic CA- Basic CA- Basic

52 CA Trial Mode (CA Pro) -1 “ CA- Pro Log-In
No-License Max. 2 users 1st login Trial Mode 2nd login Trial Mode CA- Pro CA- Pro CA- Pro CA- Pro CA install date 2008/Jan/01 2008/Jan/02 2008/Jan/03 2008/Jan/04 Valid CA Pro login date 2008/Feb/29 2008/Mar/01 2008/Mar/02 2008/Mar/03 First come, first log in, but the PC has valid period (60 days from installation date) for CA pro login.

53 CA Trial Mode (CA Pro) -2 “ CA- Pro Log-In
CA Pro 1 user Trial Max. 2 users NCS2201 x 1 Max. 3 users 1st login CA Pro 2nd login Trial Mode 3rd login Trial Mode The first CA-Pro log-In user CA- Pro CA- Pro CA- Pro CA- Pro CA install date 2008/Jan/01 2008/Jan/02 2008/Jan/03 2008/Jan/04 Valid CA Pro login date 2008/Feb/29 2008/Mar/01 2008/Mar/02 2008/Mar/03 The first CA-Pro log-In user does not care the valid CA Pro login date.

54 Support the environment of Thin Client

55 Support the environment of Thin Client - 1
Support the environment of Thin Client - 1 CA can be used in Thin Client Environment addition to the Windows environment. Following Thin Client Environment are supported. - Microsoft Terminal Services - Citrix XenApp IP Softphone, Outlook Tool-bar and 1st Party TAPI are not supported under the environment of Thin Client. Thin Client Server CA Server 3rd Party CSTA Interface Install CA Client NCP500/1000 TDE100/200/600 CA Client CA Client CA Client CA Client is not installed. CA Client is not installed. CA Client is not installed.

56 Support the environment of Thin Client - 2
Support the environment of Thin Client - 2 How to install the CA client into the Thin Client Server. Thin Client Server Install Please check CA Client No need to install The type of OS which CA V1.5 supports depends on OS of this client.

57 KX-NCS2010 (for Thin Client)
Support the environment of Thin Client - 3 How to count the number of the license. CA Server NCP500/1000 TDE100/200/600 Install Install Thin Client Server Thin Client Server Activation key 1 4 CA Pro CA Pro 6 Clients & CA Thin Client Server Connection 2 5 CA Pro CA Pro Activation Key KX-NCS (for 5 clients) KX-NCS (for 1 clients) 3 6 CA Pro CA Pro KX-NCS (for Thin Client)

58 Thank You Very Much For Your Attention “ We are Panasonic Family”

59 Modification: CAV15 Summary.ppt - 1st release CAV15 Summary.ppt - Modify Page 14, : Remove the item about System Speed Dial


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