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Communications Assistant (CA) For NCP500/1000 (CA Pro/CA Basic) Panasonic Communications CO.,LTD.

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Presentation on theme: "Communications Assistant (CA) For NCP500/1000 (CA Pro/CA Basic) Panasonic Communications CO.,LTD."— Presentation transcript:

1 Communications Assistant (CA) For NCP500/1000 (CA Pro/CA Basic) Panasonic Communications CO.,LTD.

2 Outline of CA Pro

3

4 All extensions are listed. If the extension name is assigned, it is displayed. But ICD group numbers are not included.

5 Phone Office Phone Home Send Send Chat Phone Mobile Voice Message Web Access More

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7 Presence icons : The absent message has been set The user is logged in The user is logged in, but the auto absent message has been set The user is not logged in Idle Ringing On the phone The presence becomes blank when the extension number is deleted after the installation.

8 CA can be minimised using the Minimise/Maximise button to occupy less of the desktop

9 Enter number to dial Answer Hang-up Search

10 If kazu is entered, the contact name including kazu are searched.

11 The CA icon size can also be toggled using the Minimise/Maximise button

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14 Clicking on the More button allows you to: Pick up the incoming call View and modify contact Add new contact Delete contact Add contact list from PBX extension list Transfer contact list from CSV file Save Contact list to CSV file

15 Clicking on the More button allows you to: Pick up the incoming call View and modify contact Add new contact Delete contact Add contact list from PBX extension list Transfer contact list from CSV file Save Contact list to CSV file

16 The general tab displays general information about the highlighted user

17 The contacts tab allows you to enter additional telephone contact numbers for the user e.g. Mobile home, contact number etc

18 Door phone and sensors are also available providing they are present on the system

19 The Company tab allows you to edit company information for the contact

20 The popup tab allows you to customise each contact with there own personal image file and ring tone (WAV, MP3 and WMAs are supported)

21 It is also possible to enter the URL of a webcam to be popped when a specific customer calls, or to open a web page Memos can also be added for reference (these are only readable by the current user)

22 Clicking on the More button allows you to: Pick up the incoming call View and modify contact Add new contact Delete contact Add contact list from PBX extension list Transfer contact list from CSV file Save Contact list to CSV file

23 This window allows you to customize the same items as View and modify contact.

24 Clicking on the More button allows you to: Pick up the incoming call View and modify contact Add new contact Delete contact Add contact list from PBX extension list Transfer contact list from CSV file Save Contact list to CSV file

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26 Clicking on the More button allows you to: Pick up the incoming call View and modify contact Add new contact Delete contact Add contact list from PBX extension list Transfer contact list from CSV file Save Contact list to CSV file

27 All extensions return.

28 Clicking on the More button allows you to: Pick up the incoming call View and modify contact Add new contact Delete contact Add contact list from PBX extension list Transfer contact list from CSV file Save Contact list to CSV file

29 CSV file is created. Enter the file name.

30 Clicking on the More button allows you to: Pick up the incoming call View and modify contact Add new contact Delete contact Add contact list from PBX extension list Transfer contact list from CSV file Save Contact list to CSV file

31 Select the.csv file. The format of the.csv file must be same as the exported file form CA.

32 Clicking on the More button allows you to: Pick up the incoming call View and modify contact Add new contact Delete contact Add contact list from PBX extension list Transfer contact list from CSV file Save Contact list to CSV file

33 Select a user which has an incoming call

34 Presence can be changed by clicking on the presence Icon

35 There are 6 function items which can be modified as necessary, it is also possible to create new ones if needed. By selecting Options it is possible to change your status when away from your PC for a period of time or when CA is opened and closed The clock of PC is automatically displayed.

36 By selecting New Setting, it is possible to set the new function

37 Save Function List Function List Name (Max. 16 characters) Forward/Do Not Disturb Absent Message Feature Number Ex.) *7360* Log out ICD Group

38 By selecting Modify, it is possible to modify function list Edit Delete Move Up Move Down

39 Forward/DND settings are access by clicking on the Hyperlink style text Forward/DND settings can then be set as necessary

40 Selecting Speed Dial allows you to: Dial Speed dial number Modify the table of Speed Dial Add the new speed dial number Delete the speed dial number It is possible to search System Speed Dial number by Name or Phone Number

41 By selecting Copy & Call, you can dial a telephone number in a clip board of PC. Hello! Haya Please call me! Phone : M.Take Select and copy a telephone number (CTRL+C) Select Copy & Call Dial the number which is modified according to the dial modification settings. (Go To - Option - Dial Modification)

42 Selecting a menu of History, the window of History appears. Incoming missed call

43 It is possible to select the type of calls.

44 It is possible to search History by Name or Phone Number

45 Call button allows you to dial the selected call log

46 If you want to read the memo, click Memo Open button.

47 The highlighted call logs are deleted. If you wish to continue, click Yes

48 Save all data of History to.csv. Enter the file name.

49 If you wish to add the call log into the contact list. Copy Name and Phone Number

50 It is possible to add a call log into System Speed Dial If you wish to continue, click OK

51 But the process fails… The required condition is : - The PCMC is not connected to the PBX COS Settings Programming Mode Level : PROG **/*# Manager : Enable

52 The Option window allows you to customize the following items. Display Preferences Key Mappings Sounds Voice Mail Dial Modification PBX System Alarm Logon and Security About

53 English Spanish French Portuguese German Italian Russian Ukrainian If you need the additional language, please contact PCC sales section. It is possible to select :

54 Taskbar or System tray Minimize application to:

55 Incoming call pop-up for CA Click here Pop up

56 Incoming call pop-up for MS Outlook

57 Enable/Disable You can transfer a call in conversation by operating CA without the transfer button. Enable/Disable Save ICD Group incoming call to history For example, you can make transfer by simply entering a dial number in conversation here.

58 Re-map key mapping of each function

59 Personalise ring tones (WAV, MP3 and WMA)

60 Enable voice mail Automatically start 2-way recording Use Voice Mail Assistant Only CA supports this function. As of 2008 September

61 The number is modified according to the dial modification settings, Delete the string (0) from a copied external phone number For Only External Call when you make an external call from : - Contact list of CA - Outlook or a CRM application - Copying an external phone number to CA from another application 7 digits : External call (Add CO line access No.) 6 digits : Extension call How to count the digits of characters : 10 digits : 12 digits (CA counts + and -.)

62 *) CO line access number : 0 Input Number Table No. Removed Digits Added Digits Modified Number (None) None For Only External Call

63 If PBX alarm occurs, CA sends an with PBX error code via your client software.

64 Enable/Disable automatic login Enable/Disable automatic minimize Change password

65 Application information (version changes, bug fixes etc)

66

67 Enter Group No. Start paging

68 Enter Park area No. Retrieve a call from Park area

69 Max. 10 digits Account No. It is possible to add an account number, when you make the outside call at next time. 1 Set an account number 3 Finish a call and an account number is added in SMDR 2 Make an outside call CA decides whether making a call is for outside or inside by : Options – Dial Modification – Minimum digits for public telephone number HINT

70 Open the door. Dial the number which is modified according to the dial modification settings. (Go To - Option - Dial Modification) Copy & Call You can dial a telephone number in a clip board of PC. Hello! Haya Please call me! Phone : M.Take Select and copy a telephone number (CTRL+C)

71 TRS Change window appears by clicking TRS Change button in conversation with another extension. TRS Level : Ext 201 TRS:7 Manager Extension 1 I want to call abroad. 3 Dial Tone 2 4 Change TRS level from 7 to 1 temporarily. Make a call abroad This function is available by the manager extension.

72 Time Service window allows you to switch Time Service mode of the tenant which own extension belongs to. Selectable Mode: - Lunch - Day - Break - Night The required condition is : COS Settings Programming Mode Level : PROG **/*# Manager : Enable

73 Log in the ICD Group Log in all ICD Group Log out all ICD Group Log out the ICD Group See the status of Wrap Up Control the status of Wrap Up

74 Change the size of the window

75 4.1.1 Extension Settings - Option 8 If Wrap-up Timer has been set, this window automatically appears after hang-up.

76 Make a call Outside call Extension call Turn on MWL Finish a call

77 Make a call Extension call Send an with a memo to the address in the contact. Save a text memo.

78 The extension setting of the destination is required. Make a call When the extension is busy... Set call back Set call waiting

79 Answer the call It is possible to enter a number (max. 32 digits). This menu keeps last 10 dial numbers. Redirect to Voice Mail

80 Enter a phone number or double click a contact Transfer the call Pop-up the main window Next Page

81 Calling… The call is answered Transferring the call is completed. Split the call on consultation hold.

82 Place the call on hold Exclusive hold does not supported.

83 Pop-up the main window Make a conference Enter a phone number or double click a contact Next Page

84 Calling… The call is answered Start conference

85 Park the call (Manual) Enter a park No. A call can be put on hold into a specified park zone. Park the call (Automatic) This button allows you to put a call on hold in any idle parking zone.

86 Start 2-way recording Transfer to VMEnter an extension No. Start recording a message The icon is changed. Stop 2-way recording

87 Send Flash (EFA) Send DTMF

88 Hang Up Send an with a memo to the address in the contact. Save a text memo. Write Memo

89 The red icon means that MWL is turned on or a new message is left in your mailbox.

90 CA asks the password of your mailbox. Voice Mail System Call to VM and reach the menu to record the personal greetings. To change the no answer greeting, press 1 To change the busy signal greeting, press 2 To change the after hours greeting, press 3 To change the caller ID greeting, press 4 To change the temporary greeting, press 5 It is possible to record the greeting via a phone.

91 Enter the following information - IP Address - Mailbox Number - Password of Mailbox VMA starts.

92 Delete a history. Call Back to the highlighted caller.

93 Other hints of CA Pro

94 How to activate the function buttons. Modify Contact - Contact tab

95 How to activate the function buttons. Modify Contact - Popup tab

96 How to activate the function buttons. Go To - Option – Voice Mail Assign the extension of Voice Mail port

97 Outline of CA Basic

98 CA BasicCA Pro Presence (Yes) Request Based, Push and Appear Yes Call History101,000 Contact101,000 ICD group login/logout NoYes

99 Maximum 10 contacts are listed. All presences are gray. If you wish to add other contacts, delete a contacts once and add the contact.

100 If you wish to add other contacts, delete a contact once and add the contact. Delete a contact. Add a new contact.

101 Click Presence icons : The absent message has been set The user is logged in The user is logged in, but the auto absent message has been set The user is not logged in Idle Ringing On the phone We can check the current status.

102 Maximum 10 call logs are listed.

103 PA ProPA Basic There is not the menu of ICD Group function.


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