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Communication Assistant (CA) For NCP500/1000 Supervisor Function (KX-NCS2301) Panasonic Communications CO.,LTD.

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Presentation on theme: "Communication Assistant (CA) For NCP500/1000 Supervisor Function (KX-NCS2301) Panasonic Communications CO.,LTD."— Presentation transcript:

1 Communication Assistant (CA) For NCP500/1000 Supervisor Function (KX-NCS2301) Panasonic Communications CO.,LTD.

2 Log in to CA in supervisor mode, we can monitor the status of ICD- Groups, listen in on conversations, take over calls, and perform other supervisory functions. “ CA Supervisor Function (Concept) ICD-G Member-4Member-2 Log-Out Member-3 Log-In Member-1 Remote Log-In/Out control Call Control Listen-In Busy Override Take Over 1 00’10 Member Status Call Report Monitor Report Supervisor

3 “ CA Supervisor Function (Main Menu) Ext. Status - Member Control - Call Control ICD Group Member Status Monitor Call Report

4 “ CA Supervisor Function (Programming) CA Supervisor Extension number has to assigned. CA Supervisor Extension does not need to be a member of ICD- Group.

5 “ CA Supervisor Function (Activation Key) -1 CA-Supervisor activation key: KX-NCS2301 (1user) To enable CA Supervisor Function, we need CA-Supervisor licenses (activation keys). Max. 4 KX-NCS2301 can be installed in NCP500/1000. NCS2301-2NCS2301-4NCS2301-1NCS ICD-G-2 CA Supervisor ICD-G-3 CA Supervisor ICD-G-1 CA Supervisor ICD-G-4 CA Supervisor MemberSupervisor ICD-G-1101/ ICD-G-2103/ ICD-G-3105/ ICD-G-4107/108204

6 “ CA Supervisor Function (Activation Key) -2 The following is possible (one KX-NCS2301 monitor multi ICD-Group) NCS ICD-G-1 ICD-G-2 ICD-G-3 ICD-G-4 CA Supervisor (Ext.201) MemberSupervisor ICD-G-1101/ ICD-G-2103/ ICD-G-3105/ ICD-G-4107/108201

7 “ CA Supervisor Function (Log in) Select User LoginCA Setting up. NB: If a user wish to change the CA user mode after installation, please un-install the CA from the PC and re-install the CA again.

8 “ CA Supervisor Function (Log in) -2 If no activation key (KX-NCS2301) in the NCP, or CA supervisor activation key are taken by another CA supervisor. CA Pro or CA Basic log in If we do not program supervisor extension in PBX programming and try to CA log in, the following message is displayed. CA Pro or CA Basic log in

9 “ CA Supervisor Function (Main Menu) -1 Function is the same as CA Pro.

10 “ CA Supervisor Function (Main Menu) -2 Ext. Status - Member Control - Call Control ICD Group Member Status Monitor Call Report CA Supervisor Functions

11 “ CA Supervisor Function (Select Group) Pull down and select an ICD-Group Group Selection

12 All Extensions “ CA Supervisor Function (Extension Status) Extension Status All Extensions Only ICD-G member The presence status is the same as CA Pro. Two Options Log-In/Out Status

13 “ CA Supervisor Function (Log In/Out Control) Operation Highlight a log-in ICD-G member → Click “Log-out” → The member goes to “Log-out” mode. Member Control (Log-in/Log-out) Highlight a log-out ICD-G member → Click “Log-in” → The member goes to “Log-in” mode. Log-In Status Log-Out Status

14 “ Condition for Call-Control CA Supervisor Function (Call-Control) -1 If we want to use the following features, we have to select the “Display only ICD Group Member”

15 “ Call Control (Redirect) Operation NB: The Redirect function works direct call to the extension. The Redirect function does not work to ICD-Group calls. A call arrives at an extension → Highlight the extension → “Redirect” icon goes to “Active” mode → Click the icon → Select destination Click CA Supervisor Function (Call-Control) -2

16 “ Call Control (Listen-In/Busy Override/Take Over) Operation Highlight an extension (taking call)→ “Take Over” icon goes to “Active” mode → Click the icon →We can take over the call Highlight an extension (taking call)→ “Listen-In” icon goes to “Active” mode → Click the icon →Secret Busy Override Highlight an extension (taking call)→ “Busy Override” icon goes to “Active” mode → Click the icon →Busy Override CA Supervisor Function (Call-Control) -3

17 “ CA Supervisor Function (Call Monitor) -1 Current Longest Waiting Time Current Waiting Call We can see the current waiting status Call Monitor (Advanced Setting) We can modify the display. E.g. 2 00’ ’ ’ ’ ’ ’10 By Waiting calls By Waiting Time Call Monitor

18 “ Call Monitor (Advanced Setting) We can modify the display. Determine number of waiting calls/Time, to change the Font Color and the Background Color. CA Supervisor Function (Call Monitor) -2

19 “ Call Monitor (Advanced Setting: Current Waiting Call) CA Supervisor Function (Call Monitor) -3

20 “ Call Monitor (Advanced Setting: Current Longest Waiting Time) CA Supervisor Function (Call Monitor) -4

21 “ CA Supervisor Function (Member Status) Member Status We can see the selected current ICD- Group member real time status. No other optional Items.

22 “ CA Supervisor Function (Call Report) -1 Call Report We can see the selected ICD-Group Call Report (Not Automatic Up dated).

23 “ CA Supervisor Function (Call Report) -2 Call Report OVF-Destination ICD-Group OVF Incoming calls External Internal Queue Ring The caller disconnects the line. A Picked up call is handled as an answered call. Report Start Date/Time

24 “ Call Report (How to refresh) After refreshed Previous CA Supervisor Function (Call Report) -3

25 “ Call Report (Clear Report) After Cleared Previous Clear Date/Time The CA Call Report function does not support data save function. CA Supervisor Function (Call Report) -4

26 “ CA Pro Menu CA Supervisor Function (Manual Dialing) CA Supervisor Menu No Manual Dialing Menu Please use - Dial from Contact List - Copy and Dial function

27 “ CA Pro Menu CA Supervisor Function (Contact Option) CA Supervisor Menu How to use the CA contact option ? 1- Highlight 2- Click

28 FeaturePA StatusCA Supervisor Max. log-in84 Call Monitor / Listen-InYes Busy OverrideYes Take Over CallYes ICD Group Call MonitorNoYes ICD Group Call ReportNoYes Remote ICD Group Log-in/OutNoYes Analyze Extension Call DetailsYesNo Who is talking now ?YesNo Feature Difference from PA Status “ CA Supervisor Function (Comparison)

29 FeatureCheck Ext.101 Log-in the CA supervisor mode Log-In/Log-Out Ext.102 from Ext.101 Extension Status (Log-In/Out) External call + Listen-In External call + Busy Override External call + Take Over Call Ext.103calls Ext.102 Redirect to Ext.104 ICD Group Call Monitor ICD Group Call Monitor (Display Change) Member Status External call + Call Report (Total Incoming call) External call + Call Report (OVF) External call + Call Report (Lost calls) External call + Call Report (Pick Up call by Ext.104) Call Report clear “ CA Supervisor Function (Practice) Ext.104 Ext.101 Ext.102 Ext.103 Ext.601 ISDN Loop Back CO-1 DIL to Ext.601 ISDN Ext.200 External call Ext.103 calls Ext.200 Ext.102 answers OVF


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