1. The Municipality´s basic attitude to the citizens and tasks of the Tyresö Servicecenter Tolerance and respect Varje fråga och varje besökare är unik Ett brett belysande svar Neutrala svar - inte värdera besökarnas val Closeness Lätt att komma i kontakt med kommunen Flera vägar in Bra öppettider Every question and every visitor is unique We give the citizen explanations and relevant answers We give neutral answers – we never value the visitor´s choice Quick and easy contact with the Municipality Various ways of communication provided Generous opening hours Vision och verksamhetsplanering

2. Bakgrund Efficient reception workers Customer´s service Servicecenter for all citizens of Tyresö Building permits Household Energy Advisor National Health Insurance service Land surveying Legal Advisor

3. Daily questions from the citizens of Tyresö: I need to pay my bill a little late this month! Genomförande Am I allowed to build a veranda? My daughter wants to play girl´s junior football. Is there a club for that in Tyresö? How to get into the housing queue for the elderly? How to get an entrance card for the Recycling Central? How large house am I allowed to build on my lot? Have I the right to social welfare? My mother is seriously disabled. Help! When do the lillies bloom in the castle park?

4. Servicecenter – Tyresö’s citizen advice bureau Same thing – but in a different way A part of the ordinary activities of the municipality Organized from a citizen’s perspective – one stop shop We develop and improve together Servicecenter Vision och verksamhetsplanering

5. Tyresö Servicecenter- three ways of contacting the municipality Personal visit Telephone Postal mail, E-mail and E-services Tyresö Servicecenter Tyresö Servicecenter Telephone E-Services Visits

6. Community advisors Genomförande Youth counsellor School counsellor Elder care Preschool Social worker Administrator Teacher Librarian Travelling business

7. Specialists Child care administrator Consumer Guidance Genomförande

8. Administrative tasks 11 861 Visitors 413Transportation service for disabled 432Consumer guidance 199Paternity inquiries 144Parking permissions for disabled 100Marriages and partnerships 84 Debt and Budget guidance 25 Audio information about Tyresö 11 Housing queue for elderly Handling queue for child care Statistik

9. Customers Friendly meetings Self service Genomförande

10. Number of questions, ways of contact 18/2 – 31/12 2008 Statistik Telephone Visits E-mail

11. Other services at servicecenter Legal counselling Local planning consultation Building permit department Technical service office National health insurance office Surveyor Statistik

12. Visions of development less questions more e-services more efficient routines cooperation with government authorities Framåt