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CASE 11 ANALYSIS: Ellen Yee Gordon Wong Benny Guan Cherrie (Jie Yi) Yuan Stephenie (Xing Qun) Yuan A CASE OF DOING EXCELLENCE?

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Presentation on theme: "CASE 11 ANALYSIS: Ellen Yee Gordon Wong Benny Guan Cherrie (Jie Yi) Yuan Stephenie (Xing Qun) Yuan A CASE OF DOING EXCELLENCE?"— Presentation transcript:

1 CASE 11 ANALYSIS: Ellen Yee Gordon Wong Benny Guan Cherrie (Jie Yi) Yuan Stephenie (Xing Qun) Yuan A CASE OF DOING EXCELLENCE?

2 MISSION STATEMENT: “To advocate and provide for the protection of children, to support and strengthen families, and to promote the well-being of children in our communities” THE FAMILY AND CHILDERN’S SERVICES OF GUELPH AND WELLINGTON COUNTY Also known as F&CS Children’s Aid Society established in 1893 Responsible for enforcing the province’s Child and Family Services Act

3 OBJECTIVES AND GOALS To investigate allegations or evidence that children who are under the age of sixteen years or are in the Society’s care or under its supervision may be in need of protection To protect, where necessary, children who are under the age of sixteen years or are in the Society’s care or under its supervision To provide guidance, counseling and other service to families for protecting children or for the prevention of circumstances requiring the protection of children

4 FUNDING By both the provincial and the municipal government in an split Two thirds of the funding went to salaries, benefits and training of 61 full time staff members SERVICES Hold various programs that prevent any circumstances that may lead to risk or harm to children provide child care, outreach to parents of newborn babies, employment readiness training, parent support groups, language classes for new Canadians, food distribution, and cooking clubs

5 STRUCTURE SERVICE DEPARTMENTS Family Services Children’s Services Resources ADMINISTRATIVE DEPARTMENTS Finance and Information Services Human Resources, and Community Relations

6 CENTRAL ISSUES EXTERNAL ISSUES Funding cutbacks of 1.25% for the current year Additional cutbacks of 5% for the next year Payments to welfare recipients are to be reduced by 20% INTERNAL ISSUES The lack of efficient communication between staff and higher level management Issues of empowerment are somewhat ambiguous Conflict between the staff’s view and the current environment of F&CS

7 SOLUTIONS AND ADVICE Introduce a new pay system to the F&CS All staff will have a lower base salary than current amount To compensate, bonuses will be issued to those with exceptional handling of cases / major contribution to cases Bonus acts as an positive reinforcement which leads to motivation Employees gain both intrinsic and extrinsic rewards FUNDING CUT-BACKS

8 SOLUTIONS AND ADVICE F&CS should promote the public to give donations for additional funding source F&CS is a major part of the close and tight-knit community Have donation boxes at the different programs to help increase awareness Programs can be held with a small fee FUNDING CUT-BACKS

9 SOLUTIONS AND ADVICE LACK OF EFFICIENT COMMUNICATION F&CS’ Effectiveness reduced due to lack of clear communication Hold regular meetings to monitor the process of the organization and to clarify any uncertainties that employees may have Staff meetings every 3 months Management exclusive meetings every month Encourage one-to-one discussion between manager-subordinate Regarding personal/work issues Implement formal retreat approach and outdoor experience approach will help clarify staff roles Benefits are worth the costs

10 SOLUTIONS AND ADVICE STRUCTURE OF AGENCY Structural hierarchy gives rise to issues of empowerment (Not enough for workers) Flatten down part of the management hierarchy Span of control to be decreased Staff are confused about the roles that they are responsible for Staff meetings gives an great opportunity for making important decisions Complaints about the process controls Policies, procedures and rules of F&CS should be reviewed and then changed accordingly

11 SOLUTIONS AND ADVICE MOTIVATION Problem with using hierarchy of needs theory is that they can only be used on specific individuals only needs theory and acquired Worth the time and money To investigate all staff members Implementation of some components of the High Performance Organization Theory Employee involvement and self-directing work teams Employees will be able to make day-to-day decisions which affect them and their work Address to specific needs Assign different jobs/tasks to motivate

12 SOLUTIONS AND ADVICE MOTIVATION Performance-Appraisal Method and 360 degree evaluation will help increase motivation Method of ranking, paired with comparison and forced distribution of the Performance-Appraisal method Prevent employees from comparing themselves to each other 360-degree evaluation of employees by co-workers, customers, and those outside the work unit Provide information about the abilities and attitudes of employees Shows those evaluated their weaknesses and strengths Allows employees to improve


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