1. Chapter 16 Human Resource Management

2. Management: The Accomplishment of Work Through People To be successful managers need to know: What motivates human behavior How to effectively and efficiently organize the individual talents of their employees to maximize the collective value of their efforts How to lead them to accomplish the firms goals and purpose

3. Directing: Leading People, Not Managing Things managing things Planning, organizing, and controlling are about managing things leading people Directing is about leading people

4. Directing Motivating a group of people with a variety of talents and needs to accomplish the common goal of implementing the firms purpose and objective Directing is Leadership

5. Understanding Human Motivation How employees are treated affects Productivity Customer satisfaction Profits Happy workers = greater profits Happy workers are productive workers Happy workers make for happy customers Happy workers and customers make for greater profits

6. How Work Fills Human Needs Maslows pyramid of human needs Physiological Needs Safety Needs Belonging Needs Esteem Needs Self-FulfillmentNeeds

7. Developing a Work Environment Where Everyone Seeks to Excel Starting point – the firms purpose and objective Define tasks and develop jobs Develop job descriptions and quantitative performance measures

8. The Managers Responsibility: Physical Aspects Clear job description Fair pay Proper equipment and training Clear authority Fair treatment

9. The Managers Responsibility: Good Leadership Helps others realize their full potential Formal mentoring Annual written performance review Jointly set performance goals Informal mentoring Informal feedback Controlled failures Concerned with outcomes not procedures Mutual trust and respect Live it

10. Management Styles Vary style to fit the situation Theory X or Theory Y Participatory style is hard for managers but has bigger benefits

11. Communication and Feedback Communication occurs only when you have An exchange of information and Mutual understanding

12. Management by Objective Must meet the prerequisites Understand the advantages Not a universal solution

13. Good Leadership: The Basis for Good Superior- Employee Relationships Clear Vision Common Values Trust Open, Honesty, and Fairness

14. Discussion Questions 1. Explain how the directing management function is different from the other three functions. 2. Explain in your own words what the phrase directing means leading people, not managing things means to you. 3. Define the term leadership in your own words. Give an example from your personal experience in which you observed good leadership. Give an example in which you observed bad leadership, and explain how you could have done better.

15. Discussion Questions 4. Describe Maslows Pyramid of Human Needs in your own words. Can work really help people meet their needs? Explain the reasons for your answer. 5. Describe the steps in developing a work environment where people will seek to excel. 6. What is the managers responsibility in developing a good work environment? Describe the role of leadership in this process.

16. Discussion Questions 7. Describe the role of feedback and mentoring in a good work environment, and the difference between formal and informal mentoring. Is formal or informal mentoring more important to a successful business? Explain the reasons for your choice. 8. Describe your management style and explain why you think it works best. Give your reaction to the statement that once you have found your management style you should always stick with it.

17. Discussion Questions 9. Is an autocratic management style the best choice of the U.S. Marines? Explain your answer. 10. Explain why two-way communication is essential to business success. 11. Explain why management by walking around is an important part of being a successful manager.

18. Discussion Questions 12. Explain why it is important for a good formal communication system to overcome the effects of the informal (grapevine) communication system. 13. Explain the technique of management by objective (MBO), and how it can help make a firm successful. 14. Is good leadership the basis for good superior-employee relationships? Explain the reasons for your answer.