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Chapter 12 Manager as Leader The Importance of Leadership Human Relations Viewpoints About Workers Leadership Styles Handling Employee Problems.

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Presentation on theme: "Chapter 12 Manager as Leader The Importance of Leadership Human Relations Viewpoints About Workers Leadership Styles Handling Employee Problems."— Presentation transcript:

1 Chapter 12 Manager as Leader The Importance of Leadership Human Relations Viewpoints About Workers Leadership Styles Handling Employee Problems

2 Importance of Leadership To get work done effectively, employees must understand why the work is important. Leadership - the ability to influence individuals and groups to achieve organizational goals Human Relations - how well people get along with others

3 Basic Leadership Traits Intelligence Judegement Objectivity Initiative Dependability Cooperation Honesty Courage Confidence Stability Understanding

4 Power Power is the ability to control behavior – Position Power - comes from the position that person has within the organization – Reward Power - based on the ability to control resources, rewards and punishments – Expert Power - given to people who are considered the most knowledgeable. If employees consider the manager an expert, they will see the manager’s advice and help. – Identity Power - given to people because others identify with them and want to be accepted by them. Based on respect.

5 Human Relations Human Relations - it is the managers responsibility to work well with others and to help employees get along with each other. – Self understanding - Strengths & Weaknesses – Understanding of Others - managers can’t treat everyone the same. – Communication Skills - Need to decide which methods to use. Listening is an important communication tool. – Team Building – getting people to believe the goals of the organization. – Developing Job Satisfaction - managers must help employees maintain a high level of job satisfaction.

6 Viewpoints About Workers Each manager has attitudes about people and work. – Theory X - These managers believe that employees dislike work & avoid it whenever possible. These managers closely supervise and control workers and make all important decisions. – Theory Y: - These managers believe that employees obtain satisfaction from doing a job well. They feel that employees do not need close supervision. Employees are allowed a great deal of control over their own work & are not supervised closely. – Theory Z: - the manager who changes from one viewpoint to another as circumstances change is likely to be the most effective manager. Flexibility is crucial because all employees are different.

7 Leadership Style Leadership - the general way a manager treats and directs employees. Each manager has a different leadership style from other managers. – Autocratic Style - gives clear, direct, and precise orders with detailed instructions. Employees do not make decisions. The leader handles all problems. Efficiency is the reason for this style. Good for emergencies. – Democratic Leadership –encourages workers to share in making decisions about their work and work related problems. – Open Leadership – gives little or no direction to workers. Best with experienced workers. – Situational Leadership - effective leaders select a leadership style that best fits a particular situation.

8 Handling Employee Problems Personal problems affect the work of employees. Sometimes managers need to be sympathetic by listening to employees and show understanding to their situation. Work Rules - are regulations that maintain an effective working environment in a business. – oral warning – written warning – suspension – termination


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