1. February 2014 International Markets Key Activities > www.lloyds.com/internationalmarkets

2. © Lloyd’s Global Context Global Wealth Patterns & Lloyd’s Footprint GLOBAL CONTEXT WHO WE ARE WHAT WE DO

3. © Lloyd’s CORE TAKEAWAYS 1.Centre of economic gravity is shifting 2.Moving beyond the BRICs to include the N11 and other “Growth Markets” 3.There remains vast catch up potential for per capita wealth Sources: Market Intelligence based on: Compare Countries; www.lloyds.com/comparecountrieswww.lloyds.com/comparecountries The World is Changing – 2016 forecast GLOBAL CONTEXT WHO WE ARE WHAT WE DO

4. © Lloyd’s The World is Changing – Development Paths Business Environment increasing income / complexity & maturity of economy Culture / Buying Behaviour / Market Dynamics / Regulation Rapid industrialisation FDI/capital inflow Focus on commercial lines Young population Vietnam Motor/household insurance Savings products Increasing home/car ownership Emergence of a middle-income class China Reform of old (state-owned) companies New start-ups Brazil Increasing role of services Protection of start-ups Growth of personal lines Protection products Turkey Large conglomerates Credit & Surety Poland FDI capital outflow Increasing liability business Wealth management South Korea Corporate (re)insurance Ageing population Singapore Captives US XOL Insurance Environment sophisticated products / buyers / complexity of risks GLOBAL CONTEXT WHO WE ARE WHAT WE DO

5. © Lloyd’s Lloyd’s Gross Written Premiums – 2008-2012 Sources: Lloyd’s Annual Reports (2007 – 2012): http://www.lloyds.com/Lloyds/Investor-Relationshttp://www.lloyds.com/Lloyds/Investor-Relations Europe (including UK) 33% Other Americas 8% Central Asia & Asia Pacific 13% Rest of the World 5% US (including Canada) 41% US & Canada 44% 2011 43% 2010 45% 2009 44% 2008 12% 2011 10% 2010 9 % 2009 8% 2008 Other Americas 8% 2011 7% 2010 6% 2009 6% 2008 Europe + UK 16% + 18% = 34% 2011 16% + 20% = 36% 2010 16% + 20% = 36% 2009 16% + 22% = 38% 2008 GLOBAL CONTEXT WHO WE ARE WHAT WE DO

6. © Lloyd’s Lloyd’s Office Network 1 1 1 1 2 2 2 2 3 3 3 3 3 3 3 3 1 1 1 1 1 4 4 4 3 3 3 3 2 4 Local underwriting with co-located syndicates (or via a Lloyd’s regulated entity); Country Manager with Market Development Role Europe 3 Country Manager with Market Development Role 2 Legal Representative for regulatory requirements 1 Legal Representative for minimum regulatory requirements TypeMarket Development ScopeTerritories Europe Austria, Denmark, Norway, Portugal, Lithuania Argentina, Belize, Chile Namibia, Zimbabwe, US Virgin Islands Cyprus, Greece, Israel, Malta, New Zealand, India South Africa, Australia, Hong Kong (SAR) Benelux, France, Germany, Ireland, Italy, Poland, Spain, Sweden, Switzerland Brazil China Japan Singapore North America www.lloyds.com/AMERICA 3 UK Canada, US Northeast, US Southeast, US Central & US West 2 GLOBAL CONTEXT WHO WE ARE WHAT WE DO

7. © Lloyd’s International Markets Who We Are GLOBAL CONTEXT WHO WE ARE WHAT WE DO

8. © Lloyd’s Lloyd’s Senior Management Team Tom Bolt Director Performance Management Sean McGovern Director North America, General Counsel and Risk Management Luke Savage Director Finance and Operations John Nelson Chairman Inga Beale CEO 1Operations Vincent Vandendael Director International Markets GLOBAL CONTEXT WHO WE ARE WHAT WE DO

9. © Lloyd’s International Markets Team International Markets: Vincent Vandendael Executive Assistants Phil McCarthy Sagal Awad Wahida Begum Market Development Stephen Moore Market Development Stephen Moore Market Intelligence Filip Wuebbeler Robert Shearman Tom Grace Chris Brown Lara Green Market Intelligence Filip Wuebbeler Robert Shearman Tom Grace Chris Brown Lara Green Operations Ed Pennock Marianna Papadakis Phil McCarthy Michael Lampard Operations Ed Pennock Marianna Papadakis Phil McCarthy Michael Lampard International Market Development & operations Daniel Revilla International Market Development & operations Daniel Revilla Brazil Marco Castro Latin America Gabriel Anguiano Market Development Mexico Gabriel Anguiano Market Development Asia John Threshie Asia Desk Support: Will Davies Michael Lampard Market Development Asia John Threshie Asia Desk Support: Will Davies Michael Lampard Keith SternBenno Reischel Cameron MurrayKent Chaplin Eric Gao Iain Ferguson LATIN AMERICAUK & IRELANDEUROPE INDIA, MIDDLE EAST & AFRICA (IMEA) ASIA PACIFICCHINAJAPAN GLOBAL CONTEXT WHO WE ARE WHAT WE DO

10. © Lloyd’s International Markets What we do GLOBAL CONTEXT WHO WE ARE WHAT WE DO

11. © Lloyd’s International Markets – Market Development UNDERSTAND ACT AS A BRIDGE DELIVER COORDINATE EXPLORE UNDERSTAND Managing agents & brokers appetite. Annual CEO Survey to managing agents and brokers to gauge appetite for market development. One to one meetings with agents and brokers. Work with the market through key market groups - LMA and other development groups. DELIVER wide range of international promotional events. Work with the LMA, managing agents and Lloyd’s Events Team to deliver a wide range of promotional events for Lloyd's internationally. ACT AS BRIDGE between country managers and Lloyd’s market. Help support managing agents wanting to do international business by acting as a bridge to the country manager Support agents wishing to set up on Lloyd’s platforms as required. Provide broking, business and product development support for Japan & China. Provide world class MI to support the market. EXPLORE opportunities for licence and market development. Work with managing agents and brokers to explore opportunities for licence and market development in both established markets and growth markets COORDINATE country development plans. Coordinate & oversee country planning, directorate planning and budgets. SUPPORT Lloyd’s country managers, who work with local associations, brokers, cedants, insurers and Lloyd’s coverholders and service companies to raise the profile of Lloyd’s, inform the Lloyd’s market of opportunities and developments in their territory and meet Lloyd’s Compliance & reporting GLOBAL CONTEXT WHO WE ARE WHAT WE DO

12. © Lloyd’s Market Development  Lead IM London market engagement  Lead or resource or support regional development  Lead marketing & educational distribution initiatives  Support international events planning & execution  Lead country, regional & directorate planning Market Intelligence  Lead Market Intelligence product development & upkeep & cultivate interest groups for market intelligence  Lead Market Presentations  Support CM, CEO & director presentations Operations  Support existing office operations  Lead new office opening / office closure  Lead problem case management International Markets – London Teams GLOBAL CONTEXT WHO WE ARE WHAT WE DO

13. © Lloyd’s  LMA - Board, Market Development Strategy Group, Country Working Groups, Class of Business Panels & day to day liaison  LIIBA – Board, Executive Committees, day to day liaison  CEO Survey – Annual indication of market appetite (agent & broker CEOs)  Agent & broker liaison – London team, regional & country managers meeting with agent and broker directors, underwriters and brokers  Market Comms – Presentations & briefings, Interaction, Focus magazine, country brochures and driving traffic to Lloyds.com - Associations, market groups, agents & Brokers International Markets – How we work with… GLOBAL CONTEXT WHO WE ARE WHAT WE DO

14. © Lloyd’s  Mexico & Latin America (excl. Brazil) – full time dedicated manager, a Mexican national, based in London, performing similar roles to a country manager: - quarterly trips to the country to meet key stakeholders - hosts an annual event/workshop and presentations at industry events in the country - hosts a market day/presentation and receive inwards visits/presentations in London  Asia - full time dedicated manager and allocated staff resource providing London support for market development in China, Japan and Lloyd’s Asia: - support for LJI and LICCL business placement & product development in London - relationship management with MAs and London brokers - receiving inwards visits/presentations in London/relationship management with London reps of Asian companies International Markets – Regional Desks GLOBAL CONTEXT WHO WE ARE WHAT WE DO

15. © Lloyd’s Market Development Framework 1 CANDIDATE TERRITORIES 2 RESEARCH OPPORTUNITIES 3 RESEARCH APPETITE 4 BUSINESS CASE Core Activities involved Building Blocks INITIAL RESEARCH > Compare Countries INITIAL APPETITE > CEO Survey > LMA / LIIBA > LMA MD Strategy Group EXTERNALOPPORTUNITY > Governments > Regulators FURTHER RESEARCH > Legal & Regulatory Opportunities > Market Intelligence RESEARCH VISIT MARKET CONSULTATION > Market Survey > Follow-up with managing agents and brokers MARKET DEVELOPMENT VISIT (if appropriate) MARKET CONSULTATION > Market Survey > Follow-up with managing agents and brokers MARKET DEVELOPMENT VISIT (if appropriate) BUSINESS CASE > Strategic Fit > Cost / Benefit Case MARKET DEVELOPMENT STEERING GROUP (SG) SG + EXECUTIVE TEAM (ET) ET DECISION ET + FRANCHISE BOARD DECISION Internal Discuss whether to continue Assess mandate to continueLicence decision GLOBAL CONTEXT WHO WE ARE WHAT WE DO

16. © Lloyd’s Candidate Market Intelligence + Research Visit Market Development Visit Status BrazilY2009 Lloyd’s Office + co-located syndicates South KoreaYN Regional development (from Singapore) MexicoY2010Mexico Desk (London) RussiaY2010 Regional development (Regional Manager) TurkeyY2011 Regional development (Regional Manager) IndiaY2012Regional development (General Representative) 16 Recent Development focus GLOBAL CONTEXT WHO WE ARE WHAT WE DO

17. > www.lloyds.com/marketintelligence COMPARE COUNTRIES Interactive Google Motion Chart Heat map of key indicators Download Insurance Market Statistics 1 1 MARKET PRESENTATIONS Local perceptions & market statistics Key opportunities & challenges Lloyd’s activities 3 3 CLASS REVIEW Class of Business Analysis by territory Market share analysis Downloadable triangulations* 4 4 QUESTIONS Visit our website Contact us directly Subscribe to our Mailing Lists ? ? FREE DOWNLOAD AT www.lloyds.com/MARKETINTELLIGENCE DOWNLOAD SUBSCRIBE TO OUR MAILING LIST COUNTRY ROUNDUPS Receive updates from Country Managers Digest of insurance & reinsurance news Focus on local brokers, CH and MAs 5 5 SUBSCRIBE TO OUR MAILING LIST COUNTRY PROFILES Summary fact sheets on 50 territories overview of insurance market Guide to Lloyd’s premiums & licence 2 2 * Detailed performance stats for Managing Agents only GLOBAL CONTEXT WHO WE ARE WHAT WE DO

18. © Lloyd’s Market Intelligence – Team GLOBAL CONTEXT WHO WE ARE WHAT WE DO Filip Wuebbeler, Senior Manager Email:filip.wuebbeler@lloyds.com Focus:Team Leader / Northern Europe / Product Development Lara Green, Soft Intelligence Executive Email:lara.green@lloyds.com Focus:Country Roundups Development & Roll Out, Blogs Stuart Dee, Graduate Trainee Email:stuart.dee@lloyds.com Focus:Market Presentation & Class Review support, Germany, Israel Robert Shearman, MI Data Analyst Email:robert.shearman@lloyds.com Focus:Better Market Intelligence Project Work, MI Portal Julia Reeves, Graduate Trainee Email:julia.reeves@lloyds.com Focus:Market Presentation, Class Review, Country Roundup support, Iberia, Japan Chris Brown, Americas Analyst Email:christopher.brown@lloyds.com Focus:Americas / Italy / Spain / Class Review / Engagement Strategy Tom Grace, Asia Pacific Analyst Email: tom.grace@lloyds.com Focus:Asia Pacific / South Africa & Ireland / V25 Strategy

19. © Lloyd’s Events – Framework  Meet the market event Re-creation of the Underwriting Room with Boxes available for managing agents, coverholders and Lloyd’s Brokers to ‘meet the local market’  Class of business event Lloyd’s hosted full or half-day event that raises the profile of a specific Lloyd’s class of business within the local market  Industry events Participation by 1) sponsorship of an event or part of an event; or 2) speaking or presentation slot or 3) Lloyd’s function during or alongside an event (e.g. reception, dinner or lunch) to raise the profile of the Lloyd’s market  Market development VISIT High profile visit by a Lloyd’s delegation of managing agents and Lloyd’s brokers to a country or region to meet key local cedants and brokers for mutual education and promotion of Lloyd’s GLOBAL CONTEXT WHO WE ARE WHAT WE DO

20. © Lloyd’s Supporting Lloyd’s distribution: -Premium & claims standards -Quarterly coverholder newsletter -Coverholder sub-brand -Coverholder plaques -Coverholder web site -Coverholder Toolkit (easy to use guidance) -CII diploma module* -LMA coverholder module* * = in development 20 Making it easier to do business with Lloyd’s - Helping Coverholders GLOBAL CONTEXT WHO WE ARE WHAT WE DO

21. © Lloyd’s Appendix – Disclaimer Disclaimer This document is intended for general information purposes only. Whilst all care has been taken to ensure the accuracy of the information Lloyd's does not accept any responsibility for any errors or omissions. Lloyd's does not accept any responsibility or liability for any loss to any person acting or refraining from action as a result of, but not limited to, any statement, fact, figure, expression of opinion or belief obtained in this document. GLOBAL CONTEXT WHO WE ARE WHAT WE DO

22. © Lloyd’s