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Silver Eagle Consulting, Inc. How to Use Theory and Instrumentation in Training, Consulting and Coaching Lynda Mann.

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Presentation on theme: "Silver Eagle Consulting, Inc. How to Use Theory and Instrumentation in Training, Consulting and Coaching Lynda Mann."— Presentation transcript:

1 Silver Eagle Consulting, Inc. How to Use Theory and Instrumentation in Training, Consulting and Coaching Lynda Mann

2 Silver Eagle Consulting, Inc. Overview Theories & Instrumentation –The Observer Model –Fundamental Interpersonal Relationship Orientation –Behavior (FIRO) –Thomas Kilmann Conflict Modes and the Thomas-Kilmann Inventory (TKI) –Type Theory and the Myers Briggs Type Indicator –Situational Leadership Model and the LEAD Self Working in the BIG Picture

3 Silver Eagle Consulting, Inc. The Observer Model

4 Silver Eagle Consulting, Inc. Become A New Observer

5 Silver Eagle Consulting, Inc. Implications for Conflict Resolution

6 Silver Eagle Consulting, Inc. FIRO

7 Silver Eagle Consulting, Inc. FIRO: How Groups Work CONTROL INCLUSION OPENNESS

8 Silver Eagle Consulting, Inc. FIRO: How Groups Work INCLUSIONIn or Out Issue: Significance Fear: Being Ignored OPENNESS Communication Style: Dependent CONTROL

9 Silver Eagle Consulting, Inc. Inclusion Focus Where do I fit in this group? Am I going to be accepted? Is my identity challenged? Where are my boundaries? Im bored! Im interested! I feel threatened Who are the others here? What are my and others rules?

10 Silver Eagle Consulting, Inc. Inclusion Characterized by Over-talking Withdrawal Exhibitionism War stories Questioning goals Questioning norms Checking out others Saying Good-bye and Re-entry

11 Silver Eagle Consulting, Inc. FIRO: How Groups Work CONTROL Top or Bottom INCLUSIONIn or Out Issue: Significance Fear: Being Ignored OPENNESS Issue: Competence Fear: Being Humiliated Communication Style: Independent Communication Style: Dependent

12 Silver Eagle Consulting, Inc. Control Focus Who is the leader? How much influence do I have? How much responsibility do I have? Who is running the show? Are my needs being met? Are my values being respected?

13 Silver Eagle Consulting, Inc. Control Characterized by Leadership struggle Boasting Criticizing the leader Attacking other members Sub-grouping Red-crossing Electing the senior or least influential Following & synergy Coordination & cooperation

14 Silver Eagle Consulting, Inc. FIRO: How Groups Work CONTROL Top or Bottom INCLUSIONIn or Out Issue: Significance Fear: Being Ignored OPENNESS Issue: Competence Fear: Being Humiliated Communication Style: Independent Near or Far Issue: Likeability Fear: Being Rejected Communication Style: Interdependent Communication Style: Dependent

15 Silver Eagle Consulting, Inc. Openness Focus Affection that is acceptable Anxiety about not being liked Embarrassment about expressing emotions Distribution of warmth Sexuality Group loyalty Disagreement with the majority and the impact on the group

16 Silver Eagle Consulting, Inc. Openness Characterized by Positive feelings expressed Pairing Direct personal hostility Jealousy Physical contact above personal norms Social and personal space reduced Group Think Forecasting the end of the group

17 Silver Eagle Consulting, Inc. FIRO: How Groups Work CONTROL Top or Bottom INCLUSIONIn or Out Issue: Significance Fear: Being Ignored OPENNESS Issue: Competence Fear: Being Humiliated Communication Style: Independent Near or Far Issue: Likeability Fear: Being Rejected Communication Style: Interdependent Communication Style: Dependent

18 Silver Eagle Consulting, Inc. FIRO: How Groups Work CONTROL INCLUSION OPENNESS GROUP THINK Dysfunctional Most Functional

19 Silver Eagle Consulting, Inc. FIRO: How Groups Work CONTROL INCLUSION OPENNESS COPABILITY

20 Silver Eagle Consulting, Inc. Its like a boat ride…

21 Silver Eagle Consulting, Inc. FIRO: How Groups Work The REAL secret to Empowerment… 1.I feel significant in this organizational setting, and I believe the work I do is significant and contributes to the greater good. 2.I am competent personally and professionally to do the work you ask of me 3.I feel as though Im part of a family here, that I belong. 4. Its FUN to come to work.

22 Silver Eagle Consulting, Inc. Implications for Conflict Resolution

23 Silver Eagle Consulting, Inc. Conflict Modes and the TKI

24 Silver Eagle Consulting, Inc. Two Basic Aspects of All Conflict Handling Modes ASSERTIVENESS …the extent to which the individual attempts to satisfy his or her own concerns COOPERATIVENESS …the extent to which the individual attempts to satisfy the concerns of others

25 Silver Eagle Consulting, Inc. Two Basic Aspects of All Conflict Handling Modes Assertiveness Cooperativeness

26 Silver Eagle Consulting, Inc. The Five Conflict Handling Modes ASSERTIVENESS Unassertive Assertive COOPERATIVENESS Uncooperative Cooperative

27 Silver Eagle Consulting, Inc. Competing… Assertiveness Cooperativeness My way or the highway… Quick Action Unpopular Decisions Vital Issues Protection

28 Silver Eagle Consulting, Inc. Collaborating… Assertiveness Cooperativeness Two heads are better than one… Integrating solutions Learning Merging Perspectives Gaining Commitment Improving Relationships

29 Silver Eagle Consulting, Inc. Compromising… Assertiveness Cooperativeness Lets make a deal… Moderate importance Equal power – strong commitment Temporary solutions Time constraints Backup

30 Silver Eagle Consulting, Inc. Avoiding… Assertiveness Cooperativeness Ill think about it tomorrow… Issues of low importance Reducing tensions Buying time Low power Allowing others Symptomatic problems

31 Silver Eagle Consulting, Inc. Accommodating… Assertiveness Cooperativeness It would be my pleasure… Showing reasonableness Developing performance Creating good will Keeping the peace Retreating Low Importance

32 Silver Eagle Consulting, Inc. Planned Renegotiation termination Planned renegotiation Sharing Information and Negotiating Expectations Commitment (Role Definition) Stability and Productivity Disruption of Shared Expectations uncertainty anxiety Return to the way things used to be Renegotiation under duress pinch Let it fester CRUNCH!!

33 Silver Eagle Consulting, Inc. Implications for Conflict Resolution

34 Silver Eagle Consulting, Inc. The Myers Briggs Type Indicator

35 Silver Eagle Consulting, Inc. How the Myers Briggs Type Indicator ® and information about personality type can provide insight into working with clients, trainees and coachees OUR FOCUS

36 Silver Eagle Consulting, Inc. What is TYPE?

37 Silver Eagle Consulting, Inc. …consistent, enduring patterns …reflecting how we use our minds …that impact our behavior TYPE is about psychological preferences…

38 Silver Eagle Consulting, Inc. What is the primary use of TYPE?

39 Silver Eagle Consulting, Inc. Use TYPE to… …understand yourself and your behavior …manage participation and change when working with trainees, clients and coachees

40 Silver Eagle Consulting, Inc. MBTI ® Dimensions Extraversion Introversion What is my source of ENERGY? Extraverts draw energy from the outside world of people, activities and things Introverts draw energy from their internal world of ideas, emotions or impressions

41 Silver Eagle Consulting, Inc. MBTI ® Dimensions Extraversion Introversion Externally directed Internally directed Action Reflection Gregarious Reserved Expressive Contained Publicly disclosing Publicly guarded Speak-to-think Think-to-speak Breadth Depth

42 Silver Eagle Consulting, Inc. MBTI ® Dimensions Sensing Intuiting How do I take in INFORMATION? Sensors take in information through their five senses. They notice what is actual (details and current realities) Intuitors take in information through a sixth sense. They notice what might be (patterns and future possibilities)

43 Silver Eagle Consulting, Inc. MBTI ® Dimensions Sensing Intuiting Present focus Future focus Here and now Possibilities Specifics Generalizations Details Patterns Literal Figurative Sequential Random 5 senses 6 th sense

44 Silver Eagle Consulting, Inc. MBTI ® Dimensions Thinking Feeling The Thinking – Feeling dimension answers the question: How do I DECIDE?

45 Silver Eagle Consulting, Inc. MBTI ® Dimensions Thinking Feeling Objective Subjective Cause-effect logic Person-centered values Clarity Harmony Analytical Circumstantial Problem 1 st /People 2 nd People 1 st /Problem 2 nd Critique Appreciate Justice Mercy

46 Silver Eagle Consulting, Inc. MBTI ® Dimensions Judging Perceiving How do I like to live in the WORLD? Judgers prefer to live a planned and organized life Perceivers prefer to live a spontaneous and flexible life.

47 Silver Eagle Consulting, Inc. MBTI ® Dimensions Judging Perceiving Closure Options Structured Open-Ended Ordered Go-with-the-flow Decisive Tentative Scheduled Flexible Control Adapt Directive Non-directive/facilitative

48 Silver Eagle Consulting, Inc. Problem Solving with the MBTI SNTFSNTF What is the situation? Find new possibilities. Use your imagination Analyze logically the effects of acting on each possibility Weigh the human consequences of acting on each possibility

49 Silver Eagle Consulting, Inc. Implications for Conflict Resolution

50 Silver Eagle Consulting, Inc. Situational Leadership and LEAD Self

51 Silver Eagle Consulting, Inc. TASK BEHAVIOR… …the extent to which a leader engages in one-way communi- cation by explaining what each follower is to do as well as when, where, and how tasks are to be accomplished.

52 Silver Eagle Consulting, Inc. RELATIONSHIP BEHAVIOR… …the extent to which a leader engages in two-way communi- cations by providing socio- emotional support, psychological strokes, and facilitating behaviors.

53 Silver Eagle Consulting, Inc. Situational Leadership Model

54 Silver Eagle Consulting, Inc. Situational Leadership Model

55 Silver Eagle Consulting, Inc. Situational Leadership Model

56 Silver Eagle Consulting, Inc. Situational Leadership Model

57 Silver Eagle Consulting, Inc. Situational Leadership Model

58 Silver Eagle Consulting, Inc. Situational Leadership Approach Identify the task or activity Diagnose the followers readiness level Adapt the matching leadership style

59 Silver Eagle Consulting, Inc. LEVEL OF READINESS… …the capacity to set high but attainable goals (achievement motivation), the ability and confidence to take responsibility, and the education and/or experience of an individual or group.

60 Silver Eagle Consulting, Inc. Situational Leadership Model UNABLE AND UNWILLING OR INSECURE INDICATORS: Not performing task to acceptable level Being intimidated by task Being unclear about directions Procrastinating Not finishing tasks Asking questions about task Avoiding task or passing the buck Being defensive or uncomfortable

61 Silver Eagle Consulting, Inc. Situational Leadership Model Unable but Willing or Confident Indicators: Anxious or excited Interested and responsive Demonstrating moderate ability Receptive to input Attentive Enthusiastic New task, no experience

62 Silver Eagle Consulting, Inc. Situational Leadership Model Able but Unwilling or Insecure Indicators: Has demonstrated knowledge and ability Appears hesitant to finish or take next step Seems scared, overwhelmed, confused Seems reluctant to perform alone Solicits frequent feedback

63 Silver Eagle Consulting, Inc. Situational Leadership Model Able and Willing or Confident Indicators: Keeps boss informed to task progress Can operate autonomously Is results-oriented Shared both good and bad news Makes effective decisions regarding task Performs to high standards Is aware of expertise

64 Silver Eagle Consulting, Inc. Situational Leadership Model

65 Silver Eagle Consulting, Inc. The Adaptability Score High Adaptability Moderate Adaptability 0-23 Need for self-development

66 Silver Eagle Consulting, Inc. Implications for Conflict Resolution

67 Silver Eagle Consulting, Inc. Working in the BIG Picture

68 Silver Eagle Consulting, Inc. Questions and Comments


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