Presentation on theme: "Effective Club Communication"— Presentation transcript:
1Effective Club Communication Lee Fogarty, Ph. D.Proud Governor, District 4Former Conflict Management Officer, District 4
2Effective Club Communication How to talk so others will listenHow to listen so others can talk
3A teamA team is a small group of people with complementary skills who are committed to a common purpose.
4Barriers to communication So, we are working towards a common purpose.What gets in the way?information overloadtimeenergymessage congruencypersonality differenceslack of trust
5We’d be fine if they weren’t so different Ever wonder why people behave the way they do?innate personalitycultural differenceslearned responsesThis adds richness to our culture and our organization….can make communication more challenging….causes judgmentsMay alsocreate tensionscontribute to conflict
6Separate realitiesThis is my favorite theory in terms of communicationOften we decide the things that motivate me will (should) motivate everyone (my father)To be successful we understand their differences and respond without judgmentThis increases positive interaction and reduces conflict
7This relationship would be great if it weren’t for you A real title of a book, and often how we think In order to communicate, we need to learn what will work with the other person - what is effective with them, rather than trying to get them to be us The person who is task focused needs to be given reasons not feelings, the person who is relationship focused needs to be addressed in a relational way, the technical person needs to have facts. (AM)
8Separate realitiesIn organizations, need to take advantage of different strengthsWe needPeople who like detailed work as well as those who look at the big pictureCreative people as well as analytical onesPeople who work best in groups as well as those who think best on their own
9TrustOnce we understand personality differences, it is easier to build trust. Trust is the most important ingredient in working with a team. Think of one example of when you felt trust in a friend. Think of one example of when you felt trusted by a friend. How does that feel?
10What is trust? Basically trusting that you will tell me the truth Confidence that peers intentions are goodFeel that there is no reason to have to be protective or carefulComfortable being VULNERABLE with each otherShow weaknessesAdmit skill deficienciesAsk for help
11…and this is really about conflict …how it affects us and how we can learn to deal with itTo deal with conflictgood communicationtrustassertiveness
12What is conflict?CONFLICTWhat words come to mind?
13conflict Fear Loss Humiliation Flight Loss of productivity Hurt, bad, tense, angerAll negative words
14ConflictWould this surprise you? “The absence of conflict is not harmony, it’s apathy” Conflict over issues is natural and necessary. Jot down some words that define conflict in a positive way.
15Positive results of conflict Better relationshipsIncreased confidenceLess anger and depressionGreater respect from othersIncreased intimacyPeaceLess fearGreater sense of personal strength
16Sources of conflict Poor communication Unclear responsibilities Differences of goalsDivergent personalitiesDifferences in methods and stylesDifferences in perception or opinionsConflict of interestUsing the same old solutions over and over
17Causes of ConflictInterdependence plus differences can create conflictFact of lifeNo one’s faultDevelops when the concerns of different team members appear to be incompatible
18InterdependenceNeed to work together to satisfy concerns of the team Is high when the team makes decisions that affect all members
19DifferencesVarying responsibilities, values, temperaments, sources of information, experienceThe more diverse the above, the more conflictAND more diversity provides the opportunity for richer understanding of, and approaches to, issues
20Positive conflict Teams that engage in conflict Have lively, interesting meetingsExtract and exploit the ideas of all team membersSolve real problems quicklyMinimize politicsPut critical topics on the table for discussion
21Teams that fear conflict Have boring meetingsCreate environments where back-channel politics and personal attacks thriveIgnore controversial topics that are critical to team successFail to tap into all the opinions and perspectives of team membersWaste time and energy with posturing and interpersonal risk management
23Tips for Managing Conflict Control your temper and emotional responseUnderstand the issuesPick your battlesSearch for a common goal or groundLook at the context of the conflict
24Context of conflict What is motivating the other person? What beliefs or values are influencing their perspective?What limitations are influencing her perspective (fears, lack of skills, stresses and pressures)?Ask these questions of yourself, as well
25Process of conflict management Analyze the situationPlan a strategyprepare your strategyImplement your strategy
26Effective tactics Be calm Maintain eye contact and be aware of body languageExplain your concerns in a descriptive mannerSupply only relevant dataI statementsClarify other’s message by paraphrasing and get feedbackThat is, really listen
27Personal Action PlanWhat are you willing to do differently in the coming weeks? What is one strength of yours in dealing with conflict? What is one area that you could focus on and improve? What is the hardest behavior for you to deal with? Why?
28Continue the Conversation Q & APlease feel free to ask any questions related to communication and this webinar now.Continue the ConversationUtilize social media (Zonta Facebook Page, Zonta Twitter handle or the official Zonta LinkedIn Group) and continue the dialogue started today!