1. Thomas Kilman Conflict Resolution Instrument
T. A. Wilensky, Ph.D.

2. Recent Conflict Situations
Describe briefly a conflict situation that you recently experienced for which the outcome was pleasing to you.
Describe another situation for which the outcome was NOT pleasing.

4. About Your TKI Scores There are no “best” scores.
There is no “right” style.
All five modes are useful in some situation.
Each mode represents a set of useful social skills when used correctly.
The effectiveness of a given conflict-handling mode depends upon the requirements of the specific situation and the skill with which the mode is used.

5. Conflict is…. Any situation in which your views/desires are not in agreement with another person’s and there is the perception that if his/her desires/views are met, then yours will not be.

9. Accommodating “It would be my pleasure”! Showing reasonableness
Developing performance
Creating Good Will
Keeping “Peace”
Retreating
Low Importance
High on Cooperativeness and Low on Assertiveness

10. Accommodating Style

11. Overuse of Accommodating
Ideas get little attention
Restricted influence
Loss of contribution
Anarchy

12. Accommodating Style

13. Avoiding “I’ll think about it tomorrow”! Issues of low importance
Reducing tensions
Buying time
Low power
Allowing others
Symptomatic problems
Low Assertiveness and Low Cooperativeness

14. Avoiding Style

17. Collaborating “Two heads are better than one”! Integrating Solutions
Learning
Merging Perspectives
Gaining Commitment
Improving Relationships
High Assertiveness and High Cooperativeness

18. Collaborating Style

21. Competing “My way or the highway”! Quick Action Unpopular decisions
Vital issues
Protection
High Assertiveness and Low Cooperativeness

22. Competing Style

25. Compromising “Let’s make a deal”! Moderate importance
Equal Power – Strong Commitment
Temporary solutions
Time constraints
Backup
Moderate Assertiveness and Moderate Cooperativeness

26. Compromising Style