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School of EPS – IT Support Services “Some information for new users” by Dr Roderick Ferguson EPS IT Service (computer officer, new website design) Mass.

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Presentation on theme: "School of EPS – IT Support Services “Some information for new users” by Dr Roderick Ferguson EPS IT Service (computer officer, new website design) Mass."— Presentation transcript:

1 School of EPS – IT Support Services “Some information for new users” by Dr Roderick Ferguson EPS IT Service (computer officer, new website design) Mass Spectrometry Service advice (I used to run this service…)

2 EPS IT Service for Staff & Research workers (EPS Staff Network) You will encounter two IT help desks:- and

3 EPS IT Service New Research Workers (i.e. Postgrads and Postdocs) Need to get registered twice! 1HW Central Computing Services = UICS (over in the HW Library) 2EPS school IT services (Earl Mountbatten building, EM 1.77)

4 Who does what? UICS deals with things like:- PC Caledonia (undergrad IT Labs) Central Web pages (e.g. Vision VLE

5 Who does what? EPS IT support deals with EPS Staff and Research Workers IT needs. There are 3 network types: #1EPS Staff network #2Research Group networks #3Untrusted network & wireless

6 “I need a new PC…” Please note that EPS IT Support do NOT supply Research Workers with a new PC… Instead it is the responsibility of your ACADEMIC SUPERVISOR to do this! (and some do and some don’t … !)

7 Different EPS IT Support levels EPS Main Staff network:- Uses Netware 6.5 to deliver software to the users desktop No Admin rights any Specialist Software must be installed by EPS IT Staff…

8 Different EPS IT Support levels EPS Research Group network(s):- Research PC user has full Admin rights… and is also responsible for installing software, looking after the PC etc. => gets less EPS IT support “with great power comes great responsibility!”

9 And finally … Please do NOT plug in your laptop or any other piece of IT kit into what looks like an unused network port… (e.g. in a research lab) Instead, please contact EPS IT Support Staff, so that we can advise you on what services you might require!

10 More contact details:- Telephone:- EPS IT Help:extn 3290 HW IT Help:extn 4045 Web:-

11 Last thoughts… We hope that:- 1You will enjoy your time with us here at Heriot-Watt EPS, and that 2Your research work will be fruitful. Remember that we’re here to help!


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