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IT Support IT Support Help… Bath University Computing Services (BUCS)Bath University Computing Services (BUCS)Bath University Computing Services (BUCS)Bath.

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Presentation on theme: "IT Support IT Support Help… Bath University Computing Services (BUCS)Bath University Computing Services (BUCS)Bath University Computing Services (BUCS)Bath."— Presentation transcript:

1 IT Support IT Support Help… Bath University Computing Services (BUCS)Bath University Computing Services (BUCS)Bath University Computing Services (BUCS)Bath University Computing Services (BUCS) BUCS Help Desk in Library next to ITP ShopBUCS Help Desk in Library next to ITP Shop Mechanical Engineering Computing Services (4E-2.37 and 4E-2.24) (MECS) provides local (4E, 8E and some 2E) support.Mechanical Engineering Computing Services (4E-2.37 and 4E-2.24) (MECS) provides local (4E, 8E and some 2E) support. Available for advice on IT, IT Purchases or to talk about project file space etc.Available for advice on IT, IT Purchases or to talk about project file space etc. Primary method of contacting IT support is via RT Very important to include hostname and location with all enquiriesPrimary method of contacting IT support is via RT Very important to include hostname and location with all enquiriesPrimary method of contacting IT support is via RTPrimary method of contacting IT support is via RT MECS Web pages available from Start menu on AD SystemsMECS Web pages available from Start menu on AD SystemsMECS Web pages MECS Web pages Start / Contact IT Support on AD SystemsStart / Contact IT Support on AD Systems WorklistWorklistWorklist

2 IT Support Desktop Networked Computer Management… The University manages most networked computers via Active Directory using roaming profiles to allow users to move from one computer to another accessing the same user files and desktop. Access to applications is determined by local installations.The University manages most networked computers via Active Directory using roaming profiles to allow users to move from one computer to another accessing the same user files and desktop. Access to applications is determined by local installations. All Windows based desktop networked computers go onto ADAll Windows based desktop networked computers go onto AD Software is deployed remotely via AD, non AD software must be manually installedSoftware is deployed remotely via AD, non AD software must be manually installed Printer access is deployed through AD until new centralised service availablePrinter access is deployed through AD until new centralised service available Remote login, WoL etc are all administered through ADRemote login, WoL etc are all administered through AD Many administrative issues can be dealt with remotely through ADMany administrative issues can be dealt with remotely through AD Users have Power User rights but not Admin rights for normal desktop systemsUsers have Power User rights but not Admin rights for normal desktop systems

3 IT Support Advantages of Active Directory for IT support… Computers can be rebuilt quickly and easily, especially in cases of hard drive failure. Approximately 1-2Hrs to build (RIS) a system instead of up to 2 man days manually. This is also an advantage for the user! Computers can be rebuilt quickly and easily, especially in cases of hard drive failure. Approximately 1-2Hrs to build (RIS) a system instead of up to 2 man days manually. This is also an advantage for the user! Central administration of Printers, Project file-space access control etc. Central administration of Printers, Project file-space access control etc. Ease of adding new AD based software (configured for use with AD). Ease of adding new AD based software (configured for use with AD). If user PC dies, an AD loan machine can be installed and the user up and running quickly whilst their PC is being repaired. If user PC dies, an AD loan machine can be installed and the user up and running quickly whilst their PC is being repaired.

4 IT Support Advantages of Active Directory for the User... Roaming profiles stored on a central server. Every PC desktop looks pretty much the same to the user. Though menu differences between Mech Eng, Library and Terminal service machines. Roaming profiles stored on a central server. Every PC desktop looks pretty much the same to the user. Though menu differences between Mech Eng, Library and Terminal service machines. User files (H:, X: etc) are available to the user on any AD machine and are backed up. User files (H:, X: etc) are available to the user on any AD machine and are backed up. Automatic updates of Anti-Virus and security patches. Automatic updates of Anti-Virus and security patches. For software available on AD, quick response to installation requests. For software available on AD, quick response to installation requests. Network printers can be assigned quickly and easily and are available to the user no matter what Mech Eng AD machine they log into. Network printers can be assigned quickly and easily and are available to the user no matter what Mech Eng AD machine they log into.

5 IT Support Purchasing Computer Equipment… All computer equipment purchases must be done through University recognised suppliers. This is an EU requisite.All computer equipment purchases must be done through University recognised suppliers. This is an EU requisite. All computer equipment purchased via University budgets must be logged and security marked by IT Support. For which the Vendor, Purchase order number and purchase date details are required.All computer equipment purchased via University budgets must be logged and security marked by IT Support. For which the Vendor, Purchase order number and purchase date details are required. IT Support generally purchase desktop Computers from Stone Computers though other suppliers are available.IT Support generally purchase desktop Computers from Stone Computers though other suppliers are available.

6 IT Support Computing Rules of acceptable behaviour… There are many University rules and regulations pertaining to the use of computer facilities at this University. Each user signs to accept their BUCS username and password and in doing so legally accepts to abide by those rules and regulations. There are many University rules and regulations pertaining to the use of computer facilities at this University. Each user signs to accept their BUCS username and password and in doing so legally accepts to abide by those rules and regulations. See the BUCS web pages for the University Rules, Regulations and Policies and the MECS web pages for Departmental policies. See the BUCS web pages for the University Rules, Regulations and Policies and the MECS web pages for Departmental policies. Inheriting an existing Computer… All existing computers passed to a new user must be notified to IT support. They must then be rebuilt by IT support.

7 Read Only and User File Store Areas… Drive C: - OS and Applications (AD) Drive C: - OS and Applications (AD) Drive D: / E: Int 2nd HDD - Local temp working Area. Drive D: / E: Int 2nd HDD - Local temp working Area. Drive G: - BUCS Read Only support files Drive G: - BUCS Read Only support files Drive H: - Central file-store - Backed up each night Mon-Fri. H:\Dos = ‘My Documents’ H:\Profiles Do Not Delete\campus (campusts) Drive H: - Central file-store - Backed up each night Mon-Fri. H:\Dos = ‘My Documents’ H:\Profiles Do Not Delete\campus (campusts) Drive V: - Mech Eng IT Read Only support files Drive V: - Mech Eng IT Read Only support files Drive X: - Research, Project and Administration Drive X: - Research, Project and Administration Drive X: - Research, Project and Administration Drive X: - Research, Project and Administration Drives H: and X: are centrally backed up automatically each night IT Support

8 User Accounts and Files… User accounts can be managed via BUCS web page User accounts can be managed via BUCS web page Never store ANY data on drive C: because it gets completely blown away (files, partitions everything) when rebuilt (RISed). Never store ANY data on drive C: because it gets completely blown away (files, partitions everything) when rebuilt (RISed). Keep personal files on H: Keep personal files on H: Keep Project files on X: Keep Project files on X: Or temporarily on a 2nd internal HDD. Or even use an external storage media (E.G. USB). But remember that these are not backed up!!! Or temporarily on a 2nd internal HDD. Or even use an external storage media (E.G. USB). But remember that these are not backed up!!! IT Support

9 …  Thunderbird, Webmail, Mulberry and Outlook  Keep ALL on the IMAP server, NEVER locally. It is then available to you from anywhere in the World, is backed up each night and deleted can be restored.  Use BUCS web pages to manage your account Such as quota and largest files BUCS web pages BUCS web pages  MECS web pages have some client information MECS web pages MECS web pages Anti Virus…  Sophos – Free to all University users - Secure Downloads Sophos – Free to all University users - Secure Downloads Sophos – Free to all University users - Secure Downloads

10 IT Support Important things to remember are (1)…  Where to look for and how to ask for help and advice.  Where to store your personal and project files/data. H: = Personal, X:=Project -- NEVER store anything on Drive C:  Files and data pertaining to your Thesis work are one of the most important and vital things you need to consider whilst you are here. They must be kept in places where they are backed up and where your supervisor can access them even after you leave.  Always try to use systems and software that are compatible with other users that you work with and which are compatible with those systems already available at the University. The University tries to be flexible but it cannot possibly accommodate or support everything.

11 IT Support Important things to remember are (2)…  Under no circumstances is anyone allowed to install or use illegal copyright software on University equipment. If in doubt – ASK. This is a serious University computing offence. This also includes images where these may be considered offensive to others or even illegal.  The only truly ‘supported’ operating system is Windows (XP and soon Win 7 ). All others are supported on a ‘best efforts’ basis.  Office 2003 is the current office version but 2010 is emerging and is on the Mech Eng PC room and Library systems. Last of all… We are here to help with IT issues wherever possible. So if in doubt, please just ask We are here to help with IT issues wherever possible. So if in doubt, please just ask


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