1. Complex Maintenance, Repair, and Overhaul Overview

2. Objectives
After completing this module, you should be able to do the following:
Discuss the key functionality available in Oracle cMRO

3. Maintenance, Repair and Overhaul (MRO) At-a-Glance
Tear-Down
& Inspect
Repair / Replace
Re-Install
Planned & Unplanned Maintenance
Improved Aircraft Reliability
Major Overhauls, Unscheduled Repairs and Inspections, Condition Monitoring
Configuration Management
Regulatory Compliance
Maintenance, Repair & Overhaul is the process of executing a maintenance activity to improve aircraft reliability. This includes both planned and unplanned maintenance activities such as:
Overhauls of major components such as engines or APUs
Scheduled maintenance activities such as Letter Checks, routine inspections or standard maintenance
Unplanned maintenance activities that are the result of problems during operation, issues logged by the flight crew or issues discovered by service technicians during inspections.
By analyzing aircraft performance and usage and planning maintenance activities associated with the results, aircraft reliability can be improved, meaning the aircraft spends less time on the ground and more time in the air generating revenue.

4. Business Pressures Aircraft on Ground Cost Containment
How do I minimize the effects of unscheduled repairs?
How do I decrease asset turn around time?
Cost Containment
Where are my highest inventory and capital expenses?
How can I improve maintenance productivity?
Tear-Down
& Inspect
Repair / Replace
Re-Install
Regulatory Compliance
How do I ensure compliance to FAA / JAA regulations?
How do I ensure audit trail visibility and availability?
Multi-Site Planning & Scheduling
How do I aggregate/assign inventory and resources?
How do improve fleet-level planning?

5. Operational Challenges
Planning
Operational Challenges
Single, linear planning cycle that ignores cost / skills requirements
Maintenance Requirements
Spares Management
Cost / Skills Analysis
Isolated Planning and Execution
Reactive Maintenance
Manual Processes
Isolated View of Inventory
Schedule
Execution
Maintain multiple master configuration versions for similar units
Serial #
Tail #1
AoG*
Serial #
Tail #1
AoG*
Maintenance Requirements
Repair / Replacement
Document Updates
Configuration Updates
*Aircraft on Ground

6. How
Delivers

7. Foundation: Unified Information Architecture
Develop
Common data model enables a single source of truth
Comprehensive suite of applications designed to work together
Robust set of integration services based on open standards
Modular deployment by business flow
Single global instance implementations
Contracts
Market
Projects
Sell HR
Order
Customers,
Suppliers,
Products, …
Finance
Plan
Maintain
Procure
Service
Make
Fulfill

8. Oracle Complex MRO Solution
Configuration Management
Maintenance Planning
Planned Maintenance
Tear Down
Create Visit
Visit Work Package
Inspect
Return to Service
Plan / Receive
Repair / Replace
Unplanned Maintenance
Update Config
Rebuild
Reinstall
Maintenance
Execution
Engineering Data
Supply Chain Management
Human
Resources
Contracts
Finance / Costing

9. Oracle cMRO Application Integration
Oracle WIP
Oracle Cost Management
Oracle Inventory
Oracle Purchasing
Oracle Project Manufacturing
Oracle cMRO
Oracle Order Management
Oracle ASCP/
Oracle DP
Oracle Quality
Oracle WMS
Oracle eAM
Oracle BOM/ENG

10. Oracle Complex MRO Enables you to… Maintain Complex Configurations
Effectively Plan Enterprise-Wide Operations
Optimize Maintenance Execution
Centrally Manage All Engineering Data
…for Line Maintenance, Base Maintenance, and Engine / Component Overhaul

11. Maintain Configuration Control Manage Configuration Changes and History
Master Configuration
“Allowable Configuration”
Unit Configuration
“As Installed” / “As Maintained”
References Allowable
Config.
Tail #
System
Serial #
Serial #
Component
Component
Serial #
Serial #
Serial #
Serial #
Primary
Alternate
Primary
Alternate
Serial #
Serial #
Serial #
Serial #
Allowable Assembly Template
Manage Constraints and Rules
Link to Maintenance Requirements
Support Sub-Master Configurations
Trace Installation / Removal History
Track Unit Specific Information
Update Applicable Configurations with Single Entry

12. Maintain Configuration Control Manage Configuration Changes and History
Master Configuration
“Allowable Configuration”
Unit Configuration
“As Installed” / “As Maintained”
References Allowable
Config.
Tail #
System
Serial #
Serial #
Component
Component
Serial #
Serial #
Serial #
Serial #
Primary
Alternate
Primary
Alternate
Serial #
Serial #
Serial #
Serial #
Allowable Assembly Template
Manage Constraints and Rules
Link to Maintenance Requirements
Support Sub-Master Configurations
Trace Installation / Removal History
Track Unit Specific Information
Update Applicable Configurations with Single Entry
Now let’s look at the Unit Configuration:
The unit configuration is the As Installed / As Maintained template of structure assembly information, specific to each unit. It can be maintained at any designated level (aircraft, engine, components, etc.) and will track serial numbers for each level. Through the unit configuration you can:
1. Track component installation/removal
Provides Material Management information
Associates child units to parent units
Monitors life of any component – where it is today and where it has been
2. Track “Unit Specific” information
Supports Engineering / Maintenance Planning informationce requirements (fleet program / log book) and maintenance history
3. Update applicable configurations with a single entry
With an established tree structure, searches for other configurations with the same part/component and automatically updates as appropriate.
Additionally, the unit configuration refers to the allowable configuration for change approvals (as the arrow in the picture shows). It check for items such as:
New parts installed
Modification rules
Engineering updates

13. Maintain Fleet Configuration Automatically Link Unique Characteristics
List All Units in Fleet
Provide Logical Grouping or Hierarchy
Manage at the Unit Level
Link Directly to Fleet Maintenance Program
Sand Filter
Corrosion Inhibitor
Ocean
Desert
Tail #
Site 1
Site 2
Site 3
Fleet
Product Classification, which is part of Configuration Management, provides you with the flexibility to create logical groupings of units. This allows you to tailor the solution to your specific business needs. Examples include:
Fleet - series - model
Family - model - version
Different environments change the maintenance needs of an asset. Just detach a unit from one branch of the classification tree and attach it to another and that unit is automatically re-assigned to the maintenance requirements of the new branch.
Example: As the picture shows, two planes maintained in different environments (desert vs aircraft carrier) will require different needs when parts are sent back for repair / warranty work. Keeping track of these requirements, and reassigning is easy to do with Oracle’s Complex MRO solution. When you reassign a plane, the basic maintenance requirements will stay with the tail number, but the plane will automatically be reassigned maintenance requirements to fit the new location.
No one else offers this type of solution. Other products may say they do, but they require manual transfer of maintenance requirements. Only Oracle’s Complex MRO solution allows you to rapidly re-deploy assets and their associated maintenance with one tail number transition.

14. Component Tracking Trace Rotables Throughout Their Life
OEM
(Jan ’88)
Active Unit
(Oct ’88)
Shop
(Feb ’92)
Airframe
(Dec ’96)
TPM
(May ’01)
A-1FP1
A105
Repair
A125
Retrofit
A-1FP2
B225
Replace
A145
Calibrate
B-1CP1
B255
Modify
B225
Modify
D-1FP4
C135
B255
D-1FP5
C195
C185
Provide visibility to work history of tracked components
Allow purchasing to control capital expenditures
Improve predictive maintenance for engineering changes
The management of Rotables is a major issue in capital costs. Complex MRO provides life-cycle history of every tracked component from when it is entered into the system until it is retired from the business. Complex MRO maintains all information on a component from where it is (installed in an active unit, in repair or in inventory) to where it has been throughout its life, who worked on it, what was done to it and when, current version and versioning history.
Further, this tracking provides total asset visibility to reduce capital expenditures as you know what you have and where it is before spending for unneeded components that were in inventory but not visible in the system.

15. Provide Complete FAA Compliance for Every Configuration
Support Regulatory Compliance Provide Tracking and Traceability of All Asset Data
Serial #
Tail #
Complete Configuration History
Maintenance Data
Repair / Check History
Problem / Failure Reports
Reliability Data
Quality Information
Airworthiness Directives / Service Bulletins
Engineering Change Orders / Modification Orders
Complex MRO provides compliance tracking for all configuration information to ensure adherence to all Regulatory, Environmental and Safety regulations that effect your assets and operations. Additionally, Complex MRO will archive this information indefinitely so you have a reliable and consistent audit trail if required in the future.
Provide Complete FAA Compliance for Every Configuration

16. Oracle Complex MRO Enables you to… Maintain Complex Configurations
Effectively Plan Enterprise-Wide Operations
Optimize Maintenance Execution
Centrally Manage All Engineering Data
Let’s now discuss Effectively Planning Enterprise-Wide Operations...

17. Plan at all Horizons Automatically Flow Requirements to All Plans
Fleet & Locations
Fleet Maintenance Program
Define frequency and content of maintenance checks for all aircraft
Long Term Plan
Forecast resource requirements; analyze and assign capacity
Continuous Updates
Scope / Coverage
Unit Maintenance Plan
Base
Overhaul
Assign due dates to maintenance requirements for each aircraft
Visit Work Package
Establish tasks to be performed during next aircraft visit
Oracle’s solution allows you to plan at all time horizons and flow the information to each level as plans change. We’ll go into each of these plans in detail in the following slides.
Aircraft
Days
Planning Time Frame
Years

18. Create Single, Tailorable Plan for Entire Fleet; Ensure Compliance
Line
Base
Overhaul
Fleet Maintenance Program Define Frequency and Content of Maintenance Checks
Identify maintenance requirements based on OEM specifications for each asset type
Define intervals, thresholds and effectivity for all requirements
Link requirements to associated documents and routes
Track dependent relationships and flag affected components
Capture changes from Airworthiness Directives (ADs) or Service Bulletins (SBs)
The Fleet Maintenance Program capability enables you to establish the frequency, effectivity and content of all aircraft maintenance requirements. By creating a single plan for the entire fleet, dependent relationships can be tracked and affected components can be flagged when changes occur to a linked component. This tailorable solution enables users to modify needs as additional requirements are identified through Airworthiness Directives or Service Bulletins, for example.
Create Single, Tailorable Plan for Entire Fleet; Ensure Compliance

19. Long Term Planning Forecast Needs Across Entire Organization
Line
Base
Overhaul
Long Term Planning Forecast Needs Across Entire Organization
Identify tools / equipment
Forecast spares / material requirements
Incorporate needs into inventory planning
Establish manpower needs based on skills
Estimate total man-hours
Long Term Plan
Resources
Analyze capacity to maximize utilization
Analyze scenarios to determine optimal schedules
Create reservations at assigned locations
Identify excess capacity
Visit 1
Visit 2
Visit…
Capacity / Location
The fleet plan can then be leveraged to create a Long Term Plan, which forecasts maintenance requirements by location and enables users to create scenario / capacity analysis models and determine optimal schedules to maximize utilization. Resources such as spare parts, personnel and equipment can be identified in advance, ensuring availability when needed.

20. Unit Maintenance Plans Integrate Fleet and Unique Needs for Each Unit
Base
Overhaul
Unit Maintenance Plans Integrate Fleet and Unique Needs for Each Unit
Tail #001
Tail #002
Tail #003
Tail #004
Aircraft Environment
Condition Monitoring
FMP Requirements
Aircraft Usage
Log Book Items
Checks
One-Time Modifications
Out-of-Phase Inspections
Deferred Items
List All Open Maintenance Requirements for Each Aircraft
Calculate Due Dates Based on Time Remaining and Forecasted Usage
Automatically Flow Deferrals Back to Unit Maintenance Plan
The Unit Maintenance Plan generates due dates for each of the maintenance requirements for a unit based on the thresholds and usage forecasts.
Unit Maintenance Plans capture all inputs (product requirements such as OEM specifications, usage-based requirements such as number of takeoffs/landings and environmental conditions) to create maintenance plans for each individual aircraft.
Unit Maintenance
Plan

21. Global Order Promising Inventory Optim- ization
Line
Base
Overhaul
Material Planning Footprint Effectively Manage Spares Planning and Allocation
Flight patterns
Historical planned requirements
Complex MRO
Historical unplanned requirements
Fleet additions
Demand
Planning
UMP
Future requirements
Future requirements from visit
Planned Visits
Exceptions
Global Order Promising
Customer service level
Advanced Supply
Chain Planning
Inventory Optim- ization
Demand
Fulfillment
Budget
Recommendations
Transfer
Procure
Service
Time-phased echelon stocking recommendations
By location
By item
Because Complex MRO is integrated with the rest of the Oracle E-Business Suite, this complete flow allows you to effectively manage your spares inventory by providing a comprehensive solution for spares planning and logistics.
Inventory holding min / max

22. Oracle Complex MRO Enables you to… Maintain Complex Configurations
Effectively Plan Enterprise-Wide Operations
Optimize Maintenance Execution
Centrally Manage All Engineering Data
Let’s now talk about Optimizing Maintenance Execution…

23. Line Maintenance Flow

24. Base Maintenance Flow

25. Engine Overhaul Flow

26. Line Maintenance Execution
Transit Technician selects or creates Line Maintenance Visit
Views work Orders in context of Line Maintenance Visit
Creates Non Routine Work Orders
Requests Deferrals where needed
Can log in / log out to create resource transactions or data clerk
Records time after the work is performed
Technician can close visit after completing and recording work
Oracle provides a seamless execution work flow for all processes, creating an efficient process from establishing demand to closing a work order and releasing/shipping the product.

27. Base Maintenance Execution
- User logs into “My Work Orders” UI
Sees only work orders assigned to self or qualified to work on
User is guided through process by “smart defaulting” buttons.
(parts change icon is only active if a parts change is required.
QA Icon is only enabled if QA Plan needs to be recorded)
User performs:
Parts Change
Records Quality Data / Sign Off
Logs Non Routine
Accesses Relevant Documents
Adds additional Material Requirements
Oracle provides a seamless execution work flow for all processes, creating an efficient process from establishing demand to closing a work order and releasing/shipping the product.

28. Overhaul Maintenance Execution
- Mechanic chooses primary and secondary disposition for
removed Part based on the condition and further actions
A non routine work order will be generated for components
Which require inspection, repair, or scrap
The off/on log is automatically updated based on the
removal and Installation details
Oracle provides a seamless execution work flow for all processes, creating an efficient process from establishing demand to closing a work order and releasing/shipping the product.

29. Oracle Complex MRO Enables you to… Maintain Complex Configurations
Effectively Plan Enterprise-Wide Operations
Optimize Maintenance Execution
Centrally Manage All Engineering Data
Finally, let’s discuss how Complex MRO Centrally Manages All Engineering Data…

30. Complete Document Repository Provide Easy Access, Traceability for Compliance
Register all technical documents
Centralize revision control
Provide subscription and distribution information
Reference maintenance objects
Link to legacy electronic publication systems
Schematics
Voice / Video
Online Access
All documents can be stored in a single, secure location with Complex MRO’s Document Index. Any document, regardless of the type (drawings, schematics, voice or video images, text/scanned data) can be registered and version control maintained. Oracle’s solution can be linked to legacy systems to capture all historical data as needed. Access can be controlled and monitored through subscription and distribution management capabilities.
Text / Scanned

31. Route Management Leverage Common Work Steps to Increase Efficiency
Create Work / Task Cards
Define Work Instructions
Establish Resource Needs
Type & Title
Number / Revision Control
Workflow-Driven Approvals
Quality Plans
Templates / Established Work Steps
Engine & Component Overhaul Disposition Actions
Associated Documents
Labor Skills
Tools and Equipment
Spare Parts
In Route Management work cards are created for the different jobs requires in a maintenance requirement. Documents from the Document Index can be associated to a route as well as labor and material requirements. Routes can also be broken down into subcomponents or operations. As with a route, any pertinent documentation can be associated to an operation. A quality plan can be defined and associated to a route for quality inspections and sign-offs when the work is completed.
Standardize Best Practices and Streamline Workflow

32. Capture and Analyze Data at All Levels Ensure Quality at the Source
Partners
Your Company
3rd Party
Component Suppliers
Maintenance Providers
OEMs
Operator
Role-Based Access
Collect / aggregate data
Analyze information
Distribute results
Closed loop Corrective action
Integrated Enterprise Repository
With a single enterprise data repository, product information can be captured at any level in the supply chain. By capturing all information in a single location, accurate analysis can be performed on quality results, and corrective action can be taken to improve products where needed.

33. Task: Air Filter Change Task: Wheel Inspection
Reusable Templates - Routes Leverage Template Data to Improve Productivity
Task: Air Filter Change
Operation 2.3.5
Xxx Xxx Xxx Xxx Xxx Xxx
Xxx Xxx Xxx Xxx Xxx
Operation 2.3.6
Xxx Xxx
Task: Wheel Inspection
Operation 1.5.5
Operation 1.5.6
Task: APU Overhaul
Operation 4.23
Operation 4.24
Create template for single operation or series of operations
Automatically create templates from operations in new process
Leverage templates for unrelated processes with the same operation
Eliminate Need to Re-Enter Information or Perform System Queries
To improve efficiency and reduce manual labor, Oracle Complex MRO leverages reusable templates for creating operations or a series of operations. The templates work both ways – existing templates can be used to create steps or, if new processes are created, templates can be automatically created based on the new process.

34. Oracle Complex MRO
Integrated configuration and component lifecycle tracking
Maintain Complex Configurations
Comprehensive fleet and unit-based maintenance planning and scheduling
Effectively Plan Enterprise-Wide Operations
Complete execution management for all scheduled, unscheduled, and overhaul activities
Optimize Maintenance Execution
Total route management with reusable templates and an integrated document index
Centrally Manage All Engineering Data
Let’s summarize the key capabilities of Oracle’s Complex MRO solution.

35. Oracle Complex MRO Total Control of Complex Configurations
Effective Enterprise-Wide Planning
Optimized Maintenance Execution
Centralized Engineering Data Management
In Summary, Oracle provides… (summarize points in slide)
Thank you very much for your time and attention today.
Are there any questions I can answer relative to the Complex MRO product?

36. Summary You should now be able to do the following:
Discuss key functionality in Oracle cMRO