1. The Four Styles FOR PREVIEW ONLY

2. The Four Styles You will learn: 1. The Four Behavior Styles 2. How To Identify These Styles 3. How To Better Deal With Others FOR PREVIEW ONLY

3. The Four Behavior Styles

4. Supportives Supportives are people-oriented and diplomatic. The supportive’s priority and strength are building those important relationships. Supportives are empathetic listeners with good counseling skills. They are great team builders and team members. Supportives have excellent abilities to gain support from others. They generally dislike conflict. Supportives generally dislike conflict, but even in times of conflict supportives can help diffuse issues with their warmth and sensitivity. Supportives like to share feelings and emotions with others and their focus is building warm productive relationships. The supportive’s emphasis is steadiness and cooperation. They prefer a slower and more relaxed pace. For the most part, the supportive’s surroundings are relaxed and inviting. Their work area might contain pictures of serene settings, family or group photos and other personal items.

5. Supportives Excitable Good listeners Opinionated

6. Supportives Excitable Good listeners Opinionated FOR PREVIEW ONLY

7. Emotives Emotives are socializers who are talkative and friendly. They express themselves dramatically and their pace is fast and spontaneous. Emotives like to be with others, and are good at getting others excited to help get things done. They are fun to be with. Emotives can get bored by routine and repetition and at times have short attention spans. They don’t like to be controlled and generally want freedom from details and complexity. The emotive’s environment will likely be open, airy, and friendly. Their offices may contain awards and motivational posters. Their desks may look a little cluttered.

8. Emotives Display a serious attitude Are concerned with the details Are good at getting others excited

9. Emotives Display a serious attitude Are concerned with the details Are good at getting others excited

10. Reflectives Reflectives are the cautious thinkers. They seek accuracy through facts and data. Their focus is detail and the process. Reflectives are precise, accurate, organized, and structured. Reflectives are organized. They are thorough and think things through, and they look before they leap. Reflectives tend to be quiet and observant and sometimes can come across as cool and cautious. The reflective’s environment is structured, organized and the desk top is usually clear. The décor is usually functional and practical. Walls may contain charts, graphs, pictures or data pertaining to the job.

11. Reflectives Are thorough and deliberate Focus on the task and details Are quiet and observant All of the above

12. Reflectives Are thorough and deliberate Focus on the task and details Are quiet and observant All of the above

13. Directives Directives are dominant, decisive, goal oriented, and high achievers. They are cool and competitive. Their focus is on results and control. Directives want to be in charge. Directives tend to be independent, strong willed and goal oriented. They prefer to move at a fast pace. The directive’s surroundings may suggest power and control. Their work area will likely project authority. Their desks appear clean and structured with awards and achievements on the walls.

14. Directives Encourage informality Make decisions quickly Can’t make up their minds quickly

15. Directives Encourage informality Make decisions quickly Can’t make up their minds quickly FOR PREVIEW ONLY

16. How To Identify the Four Styles Each of the four behavior styles are composed of two basic elements of behavior: More direct versus more indirect behaviors, and More supporting versus more controlling behaviors

17. How To Identify the Four Styles Research shows that if a person is more supporting they are either an EMOTIVE OR A SUPPORTIVE. However, if a person is more controlling they are either a REFLECTIVE or DIRECTIVE. So, if you determine a person is more supporting or less supporting, you can quickly narrow it down and identify two of the four behavioral styles. Then, finally to determine their style, you only need to determine whether a person is more direct or more indirect. More indirect people are the SUPPORTIVE and the REFLECTIVE. The more direct people, are the EMOTIVE and the DIRECTIVE.

18. How To Identify the Four Styles Supportives are more indirect and supportive. Supportives Emotives ReflectivesDirectives Emotives are more direct and supportive. Reflectives are more indirect and controlling. Directives are more direct and controlling.

19. How To Identify the Four Styles Which two behavior styles are Indirect? Emotives and Directives Reflectives and Supportives Directives and Reflectives

20. How To Identify the Four Styles Which two behavior styles are Indirect? Emotives and Directives Reflectives and Supportives Directives and Reflectives

21. How To Identify the Four Styles Which two behavior styles are Supporting? Reflectives and Directives Reflectives and Supportives Emotives and Supportives

22. How To Identify the Four Styles Which two behavior styles are Supporting? Reflectives and Directives Reflectives and Supportives Emotives and Supportives FOR PREVIEW ONLY

23. How To Better Deal With Others The willingness to exercise behaviors not necessarily characteristic of your own, for the benefit of the relationship, is called behavioral flexibility or being FLEXable. Being FLEXable is applied to you (to your patterns, attitudes, and habits) rather than to others, and involves making strategic adjustments to your methods of communicating and behaving, based on the particular needs of the other person at a particular time.

24. How To Better Deal With Others The Golden Rule Do unto others as you would have them do unto you.

25. The Platinum Rule Do unto others as they want to be done unto. Or Treat others as they wish to be treated. How To Better Deal With Others

26. Participants' Style Matrix SupportiveEmotive ReflectiveDirective

27. Behavioral Styles in Stressful Situations Hesitant Submissive Passive Indecisive Defensive Dependent Supportives need: To know they are liked. A slow pace for comfort and security. To develop a relationship where they feel comfortable. Supportives

28. Behavioral Styles in Stressful Situations Manipulative Overeager Impulsive Inconsistent Time-wasting Unrealistic Superficial Emotives like: Credit for their actions. Action and interaction. A quick pace for stimulation and excitement. Prestige! Emotives

29. Behavioral Styles in Stressful Situations Resist Change Slow to Act Withdrawn Resentful Doesn't Meet Deadlines Unimaginative Over-reliant on Data Reflectives Reflectives need: A slow pace for the “processing of information & accuracy.” To know they are right. This comes with understanding all principles and details.

30. Behavioral Styles in Stressful Situations Restless Critical Blunt Intrusive Pushy Aggressive Irritable Uncooperative Directives Directives need: To feel in control of the situation. Tangible evidence of progress towards goals. A fast pace with accomplishments.

31. Basic Style Elements Supporting Direct Indirect Controlling

32. The Four Styles Relationship-oriented Results-oriented Detail-oriented Socially-oriented