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Clear Concise Concrete Correct Coherent Complete Courteous Ref:

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Presentation on theme: "Clear Concise Concrete Correct Coherent Complete Courteous Ref:"— Presentation transcript:

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4 Clear Concise Concrete Correct Coherent Complete Courteous Ref:

5 Adapted from: The Platinum Rule by T. Alessandra, Ph.D., and M.J. O’Connor, Ph.D., 1996 Golden Rule: Do Unto Others as You Would Have Them Do Unto You. Platinum Rule: Do Unto Others as They Want Done Unto Them.

6 Open Very Guarded IndirectDirect

7 1. Travel to your quadrant. 2. Label your flipchart. 3. Discuss your verbal communication preferences – your likes and dislikes. What do your work associates do that drives you CRAZY! 4. Flipchart the results  share additional insights and experiences

8  One size does not fit all.  People may have various shades of each attribute.  Everyone gravitates someplace else under differing circumstances.  Not a pigeon hole, not a laser, just a good starting point in communications.

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10 Directors Guarded Direct  Results-Oriented  Leadership  Self-Disciplined  Competitive  Organized  Decisive

11  Flexibility  Patience  Listening  Cooperation  Criticism Platinum Rule Communications Director Challenges Directors Guarded Direct

12  Efficiency  Business-like Relations  Productivity  Decision Options  “We have a problem here” Directors Guarded Direct

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14  Organized  Dependable  Accuracy  Independent  Perfectionists  Serious Guarded Indirect Thinkers

15  Timeliness  Decisiveness  Sociability  Risk Taking  Innovation Guarded Indirect Thinkers

16  Data  Facts  Accuracy  Logic  “Take a look at this  information” Guarded Indirect Thinkers

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18  Enthusiastic  Assertive  Outspoken  Imaginative  Entertaining  Impulsive Open Direct SOCIALIZERS

19  Boring Tasks  Working Independently  Patience  Self-Discipline  Organizing Tasks  Risk Analysis Open Direct SOCIALIZERS

20  New Ideas  Excitement  Emotions  Power  “I have a great idea” Open Direct SOCIALIZERS

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22  Team Player  Unassertive  Warm  Helpful  Listens  Dependable Indirect Open RELATERS

23  Submissive  Base decisions from feelings  Goal Setting with Risks  Making quick decisions  Conflict  Delegation Indirect Open RELATERS

24  Team Spirit  Personal Feelings  Gentle Persuasion  Encouragement  Trust  “I need your help” Indirect Open RELATERS

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26 “The Platinum Rule® – treating others the way they want to be treated by adapting to their personality style – can quickly make you a more sensitive, effective leader. Indeed, The Platinum Rule® can have a positive effect on almost every aspect of managing. With each of the four personality types, there’s a different way to communicate and delegate tasks, compliment and correct, and motivate and counsel.” The Platinum Rule Workbook © Dr. Tony Alessandra

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28 Conflict

29 “Conflict is inevitable, but combat is optional.” — Max Lucade

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31 5 Conflict Management Styles: Accommodating Avoiding Collaborating Competing Compromising

32 Five Keys to Positive Interaction during conflict:  Position and interest  Just the facts  What’s the story?  Speak softly  The silent message

33 Trust, Communication and Conflict  People under stress can lose 80 percent of ability to process information.  People react to perceived threats rather than objective “reality.”  Lack of trust can multiply the perception of risk 2000 times.  Trust can overcome this barrier. Source: Dr. Vincent Covello, Center for Risk Communication

34 Competence Commitment Caring Honesty

35  Discussed the fundamentals of leadership including core attributes and expectations for setting and maintaining a high level of standards within the DOE complex.  Do Unto Others as They Want Done Unto Them.  Apply Fundamentals of The Platinum Rule by understanding and applying Behavioral Styles  Apply Conflict Management Skills

36  Record Daily Key Learnings:  Group Consensus – Key Points Learned  List on Flip Chart & Discuss Each Morning  Homework:  Individual Action Plan  Deliverable for Course Completion


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