Adapted from: The Platinum Rule by T. Alessandra, Ph.D., and M.J. O’Connor, Ph.D., 1996 Golden Rule: Do Unto Others as You Would Have Them Do Unto You. Platinum Rule: Do Unto Others as They Want Done Unto Them.
Open Very Guarded IndirectDirect
1. Travel to your quadrant. 2. Label your flipchart. 3. Discuss your verbal communication preferences – your likes and dislikes. What do your work associates do that drives you CRAZY! 4. Flipchart the results share additional insights and experiences
One size does not fit all. People may have various shades of each attribute. Everyone gravitates someplace else under differing circumstances. Not a pigeon hole, not a laser, just a good starting point in communications.
Five Keys to Positive Interaction during conflict: Position and interest Just the facts What’s the story? Speak softly The silent message
Trust, Communication and Conflict People under stress can lose 80 percent of ability to process information. People react to perceived threats rather than objective “reality.” Lack of trust can multiply the perception of risk 2000 times. Trust can overcome this barrier. Source: Dr. Vincent Covello, Center for Risk Communication
Competence Commitment Caring Honesty
Discussed the fundamentals of leadership including core attributes and expectations for setting and maintaining a high level of standards within the DOE complex. Do Unto Others as They Want Done Unto Them. Apply Fundamentals of The Platinum Rule by understanding and applying Behavioral Styles Apply Conflict Management Skills
Record Daily Key Learnings: Group Consensus – Key Points Learned List on Flip Chart & Discuss Each Morning Homework: Individual Action Plan Deliverable for Course Completion