Cisco Unified CallManager 5.0 Update

Cisco Unified CallManager 5.0 Update
Craig Cotton Sr. Manager, Product Marketing IP Communications Business Unit

Cisco Unified Communications
Cisco Communications System Pricing, Packaging and Financing Channel Partner Tools & Programs Technology Partners Marketing Services A Complete Communications Solution

Agenda Cisco Unified CallManager 5.0 Update Expanding SIP portfolio
Cisco Unified IP Phone Update Cisco ER Update New Pricing and Packaging Update

Cisco: The Enterprise & SMB IP Communications Leader
More & more customers 38,000+ Cisco IP Communications customers worldwide 115+ customers deploying more than 5,000 IP phones, including 35+ customers deploying more than 10,000 IP phones More than 65% of the Fortune 500® are using Cisco IP Communications More true IP endpoints shipped 7.5 M+ Cisco IP phones 5.1 M+ Cisco Unified Messaging (Voic ) seats 985 K+ Cisco Contact Center agents 150 K+ Cisco MeetingPlace licenses (rich-media conferencing) More deployed & proven VoIP infrastructure 24 M+ VoIP gateway ports 52 M+ Power over Ethernet ports All numbers through Feb-06

Cisco Unified CallManager 5.0 Themes
Appliance model Improved installation and upgrades Administration Enhancements Licensing compliance Expanding SIP portfolio SIP line side Enhanced networking Presence Japanese, Chinese, and Korean Character Set Support Other Enhancements

Cisco Unified CallManager 5.0 Appliance
Complete hardware software solution Alternative operating system Improve installation and upgrade Increased security and reliability Software solution Cisco Security Agent included as with Windows version Interfaces provide access to system Administration via CLI and GUI Third-party access is through documented APIs Supported on Cisco MCS servers 7815, 7825, 7835 and 7845

Cisco Unified CallManager Appliance Benefits
Reduced installation time Software pre-loaded on MCS servers Faster Install time—Less than half the time of CM 4.x to install Upgrade simplicity Install upgrade while in service Reduced downtime—Less than a quarter of the time Increased resiliency System locked down to external applications Removes Windows security issues More secure Software can be loaded on approved HP and IBM server Pre-loaded Cisco MCS server will save installation time

Appliance Model Installation
Ships with application preloaded Administrator powers up the system Provide removable media with network config file or enter via CLI, such as IP Address Ready for configuration via Cisco CallManager GUI No access to OS is available or necessary No Linux knowledge or training required “When I arrived at training, I believed that we will need shell access to the appliance. After understanding the capabilities of RTMT and CLI, I’ve changed my mind.” Jerry Steinhauer Senior Voice Engineer, Berbee

Appliance Model Upgrade
Make a Backup of system using Disaster Recovery Framework Load new version on Publisher - do not reboot Simultaneously load all subscribers Reboot Publisher into new partition Reboot multiple subscribers into new partition on the appliance

Appliance Management Approach
Functionality Approach SNMP Traps—RIS and syslog-MIB and Pager Notifications Serviceability SOAP Polling Fault DVD/USB/CLI to configure web access Existing Cisco CallManager User Interface AXL SOAP access to DB Configuration Serviceability SOAP API Real-Time Monitoring Tool (RTMT) (s)FTP push for CMR records SNMP—Platform Statistics Performance Accounting (s)FTP push for CDR records Trace Collection Tool—Syslog/trace files RTMT Diagnostics and Troubleshooting

Cisco Unified CallManager Command Line Interface (CLI)
CLI used for initial set up and troubleshooting Commands include: Ping, Traceroute System – restart, poweroff, switch-ver Show – status, hw, security Show files – weblog, activelog, inactivelog, install Show files install XXX Set password – admin Set – dhcp, ip, gw, security Service – list, start, stop set/get trace levels

CLI Example

Licensing Compliance Cisco CallManager licensing compliance for:
Devices Application Device licenses The maximum number of provisioned devices (IP phones, video devices) in CM database will be tracked and enforced Customer will only be able to support the number of devices they have purchased licenses for Application licenses The CM software will be tied to a server via mac address Licenses will be created and distributed in accordance with Cisco FlexLM process used for Cisco Unity today

Administration Enhancements
Administration improvements Cisco common look and feel Windows Internet Explorer for access to GUI Licensing compliance Administration Improvements Easier and quicker user add and delete Line Improvements—Arrange lines on 7914 Copy station Quick password reset Scheduled provisioning (BAT)

CCM RSVP Agent Edge router contains an RSVP Agent. This agent is the RSVP signaling proxy for the CCM. Main Office CCM CCM signaling to RSVP Agents to establish inter-location reservation. Remote Office #1 Remote Office #2 Reserved Path (audio stream) RSVP Agent Phone to agent media – not reserved. RSVP Agent

Current Cisco SIP Product Portfolio
Cisco SIP Proxy Server Cisco IOS including Voice Gateways, Cisco SRST, Cisco Unified CallManager Express Cisco Unified IP Phones Cisco PIX Firewall 2-port FXS Gateway Cisco ATA 186/188 Cisco Unity Cisco Softswitch BTS and PGW 2200 Cisco Unified MeetingPlace Express Cisco Unified CallManager Linksys IP Phone Linksys Phone Adapter Cisco Unified MeetingPlace 8100

Standards-Compliant SIP Phone Support in Cisco Unified CallManager
Cisco Unified CallManager and Unified CallManager Express Cisco Unified IP Phones Running SCCP 3rd Party SIP Phone (RFC 3261 Compliant) Cisco Unified IP Phones Running SIP

SIP: Feature Rich? Absolutely!
25 50 75 100 125 150 175 200 High # of Features Enterprise Value Fully Feature Transparent with SIP Built 100% on top of IETF SIP standards Low SIPPING 19 Phone Cisco SCCP Phone Cisco SIP Phone

SIP Supported Features— Cisco Unified CallManager 5.0 (page 1)
Abbreviated Dialing Abbreviated Dialing Softkey Access Codes ACD Ad-hoc Conference AIOD Alternate Automatic Routing (AAR) ANI Annunciator Answer Answer Release Answer Supervision Attenuation/Gain Adjustment Per Device Authentication Authorization Codes Auto-Answer Automated Bandwidth Selection Auto Route Selection (ARS) AXL SOAP API Barge Billing Statistics Bridging Broadcast Paging Browse To Onboard Device Statistics Bulk Administration Call Admission Control (CAC) Call Back (Busy and No Reply) Call Blocking Call Connection Call Coverage Call Detail Recording (CDR) CDR Reporting Tool Call Forward— Configurable Display Call Forward All Calls Call Forward Busy Call Forward Fixed Call Forward No Answer Call Forward Off Premise Call Hold/Retrieve Calling Line Identification (CLID) Calling Party Name Identification (CNID) CallManager Cluster Call Park Call Pickup (Group) Call Statistics Call Status Per Line (State, Duration, Number) Call Transfer Call waiting/retrieve Class of Service (COS): Codec Support Comfort Noise Generation Conference

SIP Supported Features— Cisco Unified CallManager 5.0 (page 2)
Conference Barge Conference Bridge Resource Conference List and Drop Any Party Conference—Drop Last Party Date and Time Display on Phone DHCP Support Diagnostics Dial Access Codes Dial Plan Partitioning Digit Collection Digit Collection Overlap Digit String Analysis Digit String Deletion Digit String Insertion Digit String Stripping Digit String Translation Direct Inward Dial (DID) Directories—Missed Calls List Directories—Placed Calls List Directories—Presence Enabled Directories—Received Calls List Directory Dial From Phone—Corporate Directory Dial From Phone—Personal Directory Service Direct Outward Dial (DOD) Distinctive Ringing Distinctive Ring (On-net vs. Off-net) Distinctive Ring (Per Line Appearance) Distinctive Ring (Per Phone) Distributed Call Processing DNIS Door Phone DTMF Signaling Encryption Extension mobility support External Alerting Device External Page Interface FAX over IP G.711 Pass-through FAX over IP G.711 relay Feature Transparency Flexible Station Numbering Full-duplex Speakerphone Grouping for Large “System Management H.323 Interface (interop) Hands-free (Dialing) Help Access Hold Hold (Exclusive) Hold (System) Hot Line

SIP Supported Features Cisco Unified CallManager 5.0 (page 3)
HTML Help Access From Phone Hunt Groups I-Hold Indication Immediate Divert to Voice Mail Incoming Call Group Intercept Intercom Intercluster calls Intra-cluster calls ISDN BRI Interface (interop) ISDN PRI Interface (interop) I-Use Indication JTAPI Last number redial LDAP Support Least Cost Routing Meet-Me Conference Message Waiting Indication MGCP Support (interop) Multilevel Administration Access (MLA) Multiparty Conference Multiple Calls per Line Multiple Line Appearances Multiple Trunk Groups Multi-site (cross-WAN) Capability Music-on-hold Mute Off-Premise Extension On Hook Dialing Outbound call blocking Outgoing Call Restrictions Out-of-Band DTMF Signaling Over IP Personalized Ringing Power Failure Transfer Phones Privacy Private Line Automated Ringdown (PLAR) Private Lines PSTN failover QoS Statistics per call QSIG (interop) Real-time Event Monitoring Real-time QoS Statistics through http Browser to Phone Recent Calls List Recorded Messages Redundancy Repeat Last Number Dialed Ringing Line Preference Saved Number Redial Security Service URL Silence Suppression

SIP Supported Features Cisco Unified CallManager 5.0 (page 4)
Simplified North American Numbering Plan (NANP) Support Single Directory Number On Multiple Phones Single System Image SIP Trunk SMDI SNMP Softkeys Softphone Speed Dial Station Hunting Station Message Detail Recording (SMDR) Station Volume Controls Survivable Remote Site Telephony (SRST) Syslog Support T1/E1 Digital Trunk Interface TAPI Support Telnet Relay Application Tenant Service Time Zones Toll Restriction Traffic Measurement Transcoder Resource Transfer—Blind Transfer—Direct Transfer Transfer—With Consultation Hold Trunk Groups Trunk-to-Trunk Connections Unified device and system configuration Unified Dial Plan User-configured Speed Dial and Call Forward through Web Access Video Voice Activity Detection Voice Mail Interface Voice Synthesizer Volume Control Web Dialer Web Services Access from Phone Wideband Audio Codec Support XML Support 911 Service BRI support (interop) Call Coverage Call Display Restrictions Forced Authorization Codes/Client Matter Codes H.323 FastStart MGCP BRI ETSI BRI Basic-net3 (user-side only) (interop) Q.SIG Enhancements (interop) Time of Day, Day of Week, Day of Year Routing/Restrictions Toll Fraud Improvements

CCM 5.0 SIP Line Side Standards Support
RFC3261, RFC3262 (PRACK), RFC3264 (offer/answer), RFC3311 (UPDATE)—Basic call, hold and resume, music on hold, distinctive ringing, speed dialing, abbreviated dialing, call forwarding (e.g. 486 and 302 support), meet-me, pickup, group pickup, other group pickup, 3-way calling (local SIP phone mixing), parked call retrieval, shared line: basic call RFC3515 (REFER, also replaces and referred-by headers)—Consultative transfer, early attended transfer, blind transfer Remote Party ID (RPID) header—Calling line ID (CLID), calling party name ID (CNID), dialed number ID Service (DNIS), call by call calling line ID restriction (call by call CLIR) Diversion header—Redirected number ID service (RDNIS), call forward all activation, call forward busy, call forward no answer Replaces header—Shared line: Remote resume Join header—Shared line: Barge RFC3265 and Dialog package—Shared line: Remote state notifications RFC3265 and Presence package—BLF, missed, placed, received calls lists RFC KPML package—Digit collection, OOB DTMF RFC RFC3842 MWI package (unsolicited notify)—Message waiting indication Remotecc—Adhoc conferencing, remove last participant, Conflist, immediate diversion, call park, call select, shared line: Privacy

Cisco Unified CallManager 5.0 SIP Trunk Standards Support
RFC3261—Invite, cancel, ACK, 200OK, bye, re-invite, SIPS URIs, TLS, digest authentication, 1XX responses, redirection 3XX, 4XX, 5XX and 6XX response codes RFC 2833—DTMF RFC3515—Inbound REFER (in-dialog as well as out-of-dialog) RFC3891—Replaces header (INVITE w/Replaces; REFER w/Replaces) Draft-ietf-sip-privacy-04.txt—Remote party ID (RPID) header Draft-levy-sip-diversion-08.txt—Diversion header RFC2976—INFO RFC3311—UPDATE RFC3262—PRACK RFC3264—Offer/answer RFC3265—SUBSCRIBE/NOTIFY infrastructure RFC3856—PRESENCE package Draft-ietf-sipping-kpml-04.txt—KPML package (Out of band DTMF) RFC3842—MWI package (unsolicited NOTIFY)

Cisco CallManager 5.0 Presence Features
Presence Indication available with: Speed-dial buttons Call history logs Directory Icon Status Unknown Busy Idle

Cisco Unified Presence Server
Traditional Phone Dual Mode Phone Cisco Unified IP Phone with Browser Mobile Phone with Browser Mobile Data with Voice Cisco IP Communicator Effectively connecting devices… Presence/ SIP Network SIP SIMPLE 3rd Party Clients and Services Cisco Clients Cisco Unified Presence Server …to intelligent services in the network… Cisco Unified MeetingPlace Express Cisco Unified CallManager Express Location Services Cisco Unity Connection Cisco Unified Contact Center Cisco Unified CallManager

Cisco Unified Presence Server
Available Q2 CY06 Cisco Unified Presence Server Provides enhanced user-based Presence capabilities Acts as the infrastructure for Cisco Unified Personal Communicator and IP Phone Messenger Enables rapid Presence application development Masks the intricacies of Presence and data collection from the Presence applications Supports standards to facilitate greater application functionality and choice Supports both Cisco enterprise products and SIP/SIMPLE networks to provide rich Presence services

Cisco IP Phone Messenger
Cisco IP Phone users (with Cisco Unified CallManager v5.0 or later) can see the on/off hook states of other users’ IP phones Users can send or reply to messages from their Cisco IP Phones using predefined templates or composing text messages Users can call back IM senders by hitting one button Implements presence enabled contact list on the phone Will support future integration with other IM clients and presence sources

LCS 2005 and MOC integration
Implements CSTA to CTI bridge to integrate with existing LCS 2005 interfaces Provides click-to-dial, phone hook status reporting and general phone control from MOC client Will migrate over time to a pure SIP solution for better scalability MS Office Communicator user with Cisco Unified IP Phone

Multi-Byte Character Support (Asian Languages)
Incoming Call Corporate Directory Speed Dials Directories

Continuous Development In Endpoints
Cisco Unified IP Phone G/7971G-GE Cisco Unified IP Phone 7985G Cisco Unified Video Advantage Cisco Unified IP Phone 7960G / 7961G / 7961G-GE Cisco IP Communicator Cisco Unified Wireless IP Phone 7920 Cisco Unified IP Phone 7940G / 7941G / 7941G-GE Cisco VG248 Analog Phone Gateway Cisco ATA 186 / 188 Cisco Unified IP Phone 7902G Cisco Unified IP Phones 7905G/7912G/7911G

Newest Additions to the Cisco Unified IP Phone Portfolio
Additional Enhanced IP Phones Existing Portfolio of Best-Selling IP Phones List Price Executive Cisco Unified IP Phone 7970G Enhanced Manager Manager Enhanced Business Cisco Unified IP Phone 7961G Cisco Unified IP Phone 7960G Business Enhanced Power & Data Throughput Options Enhanced General Purpose Cisco Unified IP Phone 7941G Cisco Unified IP Phone 7940G Basic Enhanced Applications Capability Cisco Unified IP Phone 7911G Cisco Unified IP Phone 7912G Unicode Support for Asian Localization Features

Introducing the Newest Additions to the Cisco Unified IP Phone Family
Cisco Unified IP Phone 7941G Enhanced Business Set Future High Resolution Photos Visual Voice Messaging Advanced Multimedia Applications Display Video Capture Recording …… Duration: 01:37 Call with: Future Cisco Unified IP Phone 7961G Enhanced Manager Set

Enhanced Cisco IP Phones Differentiating Features
Cisco Standard Phones Enhanced Cisco Phones Industry’s first XML phone applications Text and audio-based applications Large LCD displays Line keys (not lighted) Resolution: 145x80 Fonts: 9x9; 2-bit grayscale Supports most European languages Integration with Cisco infrastructure Compatible w/ Cisco switches and many 3rd party switches Site-installed certificate Continued roadmap for PBX features Calling features, Basic SIP Multi-media applications Presence Visual Voice Messaging Video Capture Display Higher resolution display for applications 6x pixels (310x222) 2x font resolution (18x18, 4-bit grayscale) Lighted Lines w/ Tri-Color LED Double-byte languages More infrastructure options 802.3af and pre-standard power GigE option Mfg Installed Certs (MIC) Extended Roadmap for “IP” features Increased memory/CPU Roadmap for advanced SIP and other IP services such 802.1x, IPv6, etc Cisco IP Phone 7961G Cisco IP Phone 7941G

Cisco Unified IP Phone 7911G
Common code base and UI with Enhanced IP Phones Enhanced feature roadmap Integrated 10/100 Switch IEEE 802.3af power as well as Cisco in-line power Cisco Unified CallManager v. 4.1(3) security Manufacturing certificates Secure media/signaling Authenticated configuration SIP-ready with Cisco Unified CallManager 5.0 and Cisco Unified CallManager Express 3.4

Nokia Dual Mode Solutions for Enterprise
Nokia is developing an SCCP client on their dual-mode Nokia Eseries devices Available Fall, 2006 User manually selects network In WLAN, operates as an IP Phone with Cisco CallManager feature access In public GSM network, operates as an GSM cellular phone with features offered defined by the GSM carrier Couple with Cisco Mobile Connect application to provide flexible enterprise forwarding/screen services E61 E70

E911 and MLTS: Legislation and Regulation
FCC has requested comments on state actions to achieve effective deployment of E911 capabilities for Multi-Line Telephone Systems (MLTS) 13 states with applicable legislation and regulation: Arkansas Colorado Connecticut Florida Illinois Kentucky Louisiana Maine Minnesota Mississippi Texas Vermont Washington APCO and NENA comments urge FCC to exercise leadership and adopt federal regulation

Cisco Emergency Responder
Complements Cisco CallManager Maintains emergency location database Automatically tracks Cisco IP Phones Associates location identification with emergency calls Alerts security personnel by web, phone, (page) Logs emergency calls Directs emergency callback No incremental administration for moves/adds/changes of Cisco IP phones!

Cisco ER: Network Architecture
PS-ALI Gateway DB PS-ALI DB Service Provider PRI PSAP CAMA PRI, FGD CAMA LEC Network CO Switch E9-1-1 SR MSAG ALI DB Endpoints: Switches: 2950 Gateways: PRI CAMA CallManager Cluster Backup Cisco ER Primary Cisco ER

Locating Phones ER uses the following methods to locate phones
MAC Address CDP Neighbors CAM Table Inspection IP Subnet Manual Configuration ER configuration assigns Switch ports to Emergency Response Locations (ERLs) IP subnets to ERLs Line numbers to ERLs Default ERL Emergency Location ID Numbers (ELINs) per ERL ER also supports configuration of switch port location Provided in on-site alerts Not included in ERL/ALI records, not available to PSAP

Cisco ER: E9-1-1 Call Flow Scenario: Same Central Office (CO), Different PSAPs 911 2 PSAP 001 123 N. Main St. 4 LEC Network 3 123 N Main St Bldg A, Floor 3 Northwest Corner CO Switch Tandem—911 SR CAMA CM VOIP : 123 N. Main St, Bldg A, Floor 3, Northwest Corner : 125 S. Main St, Bldg D, Floor 4, Near Elevator : 123 N. Main St, Bldg A, Floor 1, Rear Wall : 123 N. Main St, Bldg B, Floor 2, Southwest Corner 1 PRI 125 S. Main St. CAMA CER PS-ALI Gateway ALI PSAP 003 CAMA: Centralized Automated Message Accounting; dedicated analog E9-1-1 trunks PSAP: Public Safety Answering Point; 911 call center PS-ALI: Private Switch Automatic Location Identification; E9-1-1 location database 911 SR: Selective Router; performs 911 call routing based on calling party number

Cisco ER: Scalability Scalability MCS-7815 MCS-7825 MCS-7835 MCS-7845
Switches 200 500 1,000 2,000 Switch Ports 12,000 30,000 60,000 120,000 Manual Phones 2,500 5,000 10,000 Roaming Phones (remote Cisco ER server group) 600 per Cisco ER cluster 1,200 per Cisco ER cluster 2,000 per Cisco ER cluster 3,000 per Cisco ER cluster IP Phones 6,000 20,000

CallManager 5.0 Server Pricing
Subscription Service Same MCS Server Hardware as CM 4.x Ships pre-loaded Software Only Available Number of Nodes enforced through Licensing Services Device Licenses Phones Applications Servers

CallManager 5.0 Application Pricing
Subscription Service Solution Bundles ( Users) Traditional (1-Unlimited Users) Services Device Licenses Phones Applications Servers

Application Solution Bundles
Sold Separate: CER, Mobile Connect, IPC Operations Manager, Device License Units, Servers, Phones… D IPCC Express – Premium and Desktop Agent C CallManager + Unity Connection + MeetingPlace Express B Price Options: CallManager Redundancy, Unity Connection: Client Access, Advanced Feature Package, TTS, Auto Speech Recognition, and MeetingPlace Express: Web Licenses CallManager + Unity Connection A Cisco CallManager Function

Solution Bundle Ordering
SKU Description USOL-SE-K9 For users USOL-ME-K9 For users Bundle SKU List Price/user A USOL-A-SE-USR $33 B USOL-B-SE-USR $93 C USOL-C-SE-USR $174 D USOL-D-SE-USR $1850

New Cisco Unified CallManager Version 4.x Program: “Slip into SIP”
Purchase a new Cisco Unified CallManager version 4.1 or Rls 4.2 between: March 6, 2006 – December 31, 2006 Receive a coupon for a free CallManager software upgrade to Cisco Unified CallManager version 5.x Redemption Window: May 1, 2006 – June 30, 2007 Offer Registration Process: Register for free upgrade at “www…..” Proof of purchase required to register (Cisco sales order number)

CallManager 5.0 Phone Pricing
Subscription Service Phones sold separately User licenses are now purchased separately from phones with CM 5.0 Services Device Licenses Phones Applications Servers

CallManager 5.0 Device License Pricing
Subscription Service Device License Units are required for each device Each Device consumes a different number of License Units Sold in Bundles Cisco & Third Party # Units based on Capability Services Device Licenses Phones Applications Servers

License File Specifics – “Units”
Device Units 7902 1 ATA 186, 7905/10/11/12 2 7935/36 3 IP Communicator 7920/4x/6x 4 797x 5 7985 7 3rd Party SIP – Basic 3rd Party SIP – Advanced 6 CTI Port VT Advantage CallManager tracks the number of units required by each device Each device type corresponds to a fixed number of units. Units are perpetual Device Independent

Select Phone Device License Units
Cisco Phone device unit part nbr. 3rd Party device unit part nbr. # of phone device units List price LIC-CM-DL-10= LIC-3PTY-DL-10= 10 $500. LIC-CM-DL-100= LIC-3PTY-DL-100= 100 $5,000. LIC-CM-DL-500= LIC-3PTY-DL-500= 500 $25,000. LIC-CM-DL-1000= LIC-3PTY-DL-1000= 1,000 $50,000. LIC-CM-DL-5000= LIC-3PTY-DL-5000= 5,000 $250,000. LIC-CM-DL-10000= LIC-3PTY-DL-10000= 10,000 $500,000. LIC-CM-DL-25000= LIC-3PTY-DL-25000= 25,000 $1,250,000. LIC-CM-DL-50000= LIC-3PTY-DL-50000= 50,000 $2,500,000. LIC-CM-DL = LIC-3PTY-DL = 100,000 $5,000,000. LIC-CM-DL = LIC-3PTY-DL = 500,000 $25,000,000. LIC-CM-DL = LIC-3PTY-DL = 1,000,000 $50,000,000. 5

CallManager Device License Unit Report

CallManager Device License File Upload

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Cisco Unified CallManager 5.0 Update

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