1. Chapter 2 – Sending Verbal and Nonverbal Messages

2. Messages Are __________ and ____________ that people send or receive when they ______________________

3. Two Types of Language ________________________ --A system of _______________ and written words. ___________________________ --Communication without ____________. Instead communication is by ___________ language, appearance, and the sound of voice.

4. Understanding Verbal Language Language is… A ______________: A group of elements that work together. A ______________: Something that stands for something else. ________________: Accepted by a large number of people. ________________: Learned through culture. ________________: which is good & not good.

5. Understanding Meaning Denotation: A word’s ______________ meaning Example: Looking up the word “cat” in the dictionary Connotation: A word’s ___________ meaning What it makes you ____________. How you feel after hearing the words…rat, handsome, paragraph

6. Adapting Language _________________________ Language that follows the rules and guidelines found in grammar. Widely used and accepted _________________ ______________: Specialized vocabulary understood by people in a particular group. ______________: Consists of recently coined words or old words used new ways. ______________: A regional or cultural variety of language.

7. Understanding Nonverbal Language Analyzing Body Language ______________________: The use of facial expressions, __________________, gestures, posture, and _______________. ****All are equally important **** Evaluating The Message You Send What does your ___________________ say if you wear… business suit, cutoffs, a swimsuit?

8. Paralanguage A type of nonverbal communication that involves using voice variation and unconnected words and sounds to communicate. Four Types of _____________________ Pitch __________ Rate __________

9. How Environment Affects Communication You are affected by: ____________, lighting, sound, and _____________. ______________: A white room vs. a bright orange room Lighting: Fluorescent lighting vs. candles _____________: A fire alarm vs. soothing music

10. How Environment Affects Communication (continued) ______________: small room vs. large room ________________ Space: distance of 18 inches between you and other people. ________________ space: distance of 18 inches to four feet between you and other people. Social space: distance of four to twelve feet between you and other people. Public Space: distance of twelve feet and beyond you and other people.