1. Benefits of FreePBX
Leo D’Alessandro Jun 2015

2. © 2015 Sangoma Technologies
Agenda
che cos’ e FreePBX
Perche un IP PBX Open-Source puo essere piu meglio di quelli proprietario.
I detagli di FreePBX e I features.
Domande e risposte
© 2015 Sangoma Technologies

3. © 2015 Sangoma Technologies
What is FreePBX
Most popular open-source, Asterisk-based PBX in the World!
A fully featured PBX platform
Infinitely flexible, feature rich, and highly scalable
Open source version is fully functional
The FreePBX community has over 2 million active installs!
FreePBX has 400 activations a day ~ 20K download a month
Active and engaged community allows for rapid feature development while maintaining quality and stability
No other PBX has as many installations, nor even comes close
© 2015 Sangoma Technologies

4. FreePBX Functionality
FreePBX is a fully featured OPEN SOURCE pbx, but with ‘extras’
Commercial modules make FreePBX extraordinary and EVEN BETTER! Examples…
HA redundancy, Endpoint Manager, System Builder, to Fax, Call Center, Phone Apps, (& SIP trunking!!)
Drastically simplify provisioning and configuration
Free stands for “Freedom of choice”
Support for all soft and desktop ip phones: Mitel, Digium, Yaelink, Polycom, Bria …
Support for all TDM cards: Sangoma, and others (though obviously we prefer Sangoma  !!)
Support for all Gateways and SBCs: Sangoma, and others (though obviously we prefer Sangoma)
Cost effective and flexible pricing (can buy only the Comm Modules you need, when needed)
(c) 2015 Sangoma Technologies

5. FreePBX Functionality
FreePBX GUI is not just beautiful, it’s advanced
Allows for In-GUI purchasing
Single sign-on into the FreePBX portal, ticketing/issues, licensing
International language support (13 languages and counting…)
(c) 2015 Sangoma Technologies

6. It is a Full Featured PBX!
ACD (Automatic Call Distribution)/ Call Queues
Direct Inward System Access (DISA)
SRTP
Visual Voic
Do Not Disturb
System Status Dashboards
Announcements
Extensions Management
Three Way Calling
Voic Greetings Management
Auto-Attendant/IVR
Time Conditions
WebRTC Phone
Automatic Backup
Fail2ban
TTS- Text to Speech
Black List
Fax to
Unlimited Extensions
Bulk Import Utilities
Feature Codes
Unlimited IVR ports
Busy Lamp Field (BLF) Support
Follow Me
Unlimited IVR
Call Detail Reporting
Graphical Reports
Unlimited VM Messages User Control Panel
Call Flow Control
Hunt/Ring Groups
Call Forwarding
Integrated Faxing
Video Calling
Call Monitoring
Multiple Language Support
VMX Locater
Call Parking
Multiple Offices
Voic
Call Recording
Multiple Trunks
Voic to
Call Screening
Music on Hold
Wake Up Calls
Call Spy
Operator Panel
Web Based Administration GUI
Call Transfer
Outbound/Inbound Routes Management
Call Forward
Callback Services
Call History
Caller-ID
Paging and Intercom
Call Origination
Camp-On
Phone Directory
Call Waiting
Centralized User Management
PIN Sets
Company Directory
Remote Users
Conference Rooms
SIP-Open Standards
Presence
Customized Voice Prompts
Soft-Phone Support
RSS Feeds
Dictation
Speed Dials
Settings
(c) 2015 Sangoma Technologies

7. FreePBX Commercial Modules/Apps
Commercial modules extend the FreePBX core functionality and allow for ease of use provisioning along with advanced features found on very best PBX/UC platforms in the world
High Availability (HA)
Endpoint Manager
Appointment Reminder
Broadcast
Caller ID Management
Call Recordings Report
Class of Service
Conference Pro
Extension Routing
Fax Pro
Outbound Call Limiting
Paging Pro
Park Pro
Phone Apps (Rest Apps)
Q-Xact Report
System Admin Pro
Virtual Queue Plus w/ Queue Callbacks
Voic Reports
Voic Notify
Web Call Back
XMPP Chat
UCP for EPM
(c) 2015 Sangoma Technologies

8. (c) 2015 Sangoma Technologies
FreePBX Phone Apps
Phone Apps extend the functionality of an IP desk phone and allow users to further improve and customize their FreePBX experience.
Call Flow
Call Forward
Conference Rooms
Contact Manager
Do Not Disturb
Login/Logout
Follow Me
Call Parking
Presence
Queue Agents
Queues
Time Conditions
Transfer to Voic
Visual Voic
(c) 2015 Sangoma Technologies

9. How to Get and Install modules
Register a Portal Account in order to select and purchase add-ons
Activate your FreePBX system with unique Installation ID
Performed from FreePBX webGui using same address as Portal.
Go to portal.schmoozecom.com, to buy commercial modules.
FreePBX will update license to show new modules
Click to Install new Modules immediately.
(c) 2015 Sangoma Technologies

10. (c) 2015 Sangoma Technologies
Bundles
System Builder Basic
Endpoint Manager,  FreePBX Phone Apps, SysAdmin Pro,  Extension Routing,  UCP for EPM
System Builder Plus
EndPoint Manager, FreePBX Phone Apps, SysAdmin Pro, Park Pro, Paging Pro, Class of Service, Extension Routing, Conference Pro,Call Recording Reports, XMPP Management, Extension Routing, UCP for EPM and Fax Pro.
Call Center Builder
QXact Reports, Call Recording Reports, Call Management tools such as Class of Service, Extension Routing, Pinset Pro, Conference Pro, Caller ID Management, and Advanced Queue Enhancements, including Outbound Call Limiting and VQ Plus, which now includes Queue Callbacks!
Price and bundle details:
(c) 2015 Sangoma Technologies

11. FreePBX and Commercial PBX ISO
Easy to use installation package
Live CD installation of complete PBX system on any server platform.
Optimized Linux OS
Asterisk PBX
Databases and supporting PBX software
FreePBX GUI and Portal
(c) 2015 Sangoma Technologies

12. FreePBX and Commercial PBX ISO
(c) 2015 Sangoma Technologies

13. © 2015 Sangoma Technologies
FreePBX Platform
Commercial Phone Apps
Commercial Modules
Commercial Services
FreePBX ISO
© 2015 Sangoma Technologies

14. FreePBX Major Features
With so many features how do you choose? HA
High Availability for redundancy
User Control Panel
WebRTC Phone, control your own extension!
Call Center Module
Build your own campaigns
Auto Provisioning
Auto provisions up to 200 phones, Door access control, Gateways & SBCs
Integrated SIP Trucking
Instant on SIP trunk provisioning: US/Canada only, Looking to expand to the world
Licensing
Platform is Free
Purchase what you need
© 2015 Sangoma Technologies

15. (c) 2015 Sangoma Technologies
FreePBX HA
Your service will survive a catastrophic server failure
How does it work?
Two appliances setup in Master / Slave mode
Configuration is synched between two boxes.
Two appliances monitor each other, if one fails other takes over all services including IP and MAC
What about TDM?
We use a TDM Switch controlled by USB.
When slave takes over, the TDM Switch connects TDM lines to Slave.
Compatible with Sangoma FreePBX appliances
(c) 2015 Sangoma Technologies

16. User Control Panel & WebRTC Phone
Finally, user can control and customize their own extension. Powered by WebRTC technology!
WebRTC Phone
Place calls from UCP web page to anywhere in the world
Use it like a standard phone.
Voic
Play your voic s directly from the web page
Private conference room
Change your pin, greeting
Hang-up conference users
Chat and SMS
Chat with your colleagues
Send SMS to outside phones *
(c) 2015 Sangoma Technologies

17. © 2015 Sangoma Technologies
Click and Call
© 2015 Sangoma Technologies

18. © 2015 Sangoma Technologies
Private 
© 2015 Sangoma Technologies

19. (c) 2015 Sangoma Technologies
Call Centre Module
FreePBX is campaign aware. We can dial.
Create a campaign
Add numbers to the campaign
Schedule a campaign
Campaign Options
Bridge calls to a human or to a recording
Detect answering machine
Compliance and Limits
Do not call a number more than 4 times per week
(c) 2015 Sangoma Technologies

20. © 2015 Sangoma Technologies

21. (c) 2015 Sangoma Technologies
Auto Provisioning
Go ahead and user any phone you like!
We support over 200 phones
Zero touch provisioning
Assign function to a button
Speed dial, conference, re-assign phones all from one place
We support advanced phone apps
Specify your own background image: Family, Pet, Beach etc…
Display you favorite stock on the phone, Call quest etc…
Not just phones!
Door access devices, Sangoma gateways and sbc
Administration Guide:
(c) 2015 Sangoma Technologies

22. (c) 2015 Sangoma Technologies
Licensing
The platform is Free.
20K downloads a month, 400 activations a day
Provide a high quality free platform people want to use
Charge for value adding features
App store model
HA, Fax, Provisioning, Phone Apps, Branding
Bundle them together
Create amazing out of box experience
Purchase, build and provision all from the FreePBX GUI
One click SIP Trunking
(c) 2015 Sangoma Technologies

23. (c) 2015 Sangoma Technologies
FreePBX 13!
New Release of FreePBX
Re-designed based on customer feedback
WebGUI navigation
Configuration made simple
(c) 2015 Sangoma Technologies

24. Please Register your FreePBX
Allows you to download new licenses and software directly to your FreePBX with zero manual intervention
Sangoma planning to provide advantages and benefits directly to FreePBX users.
Only possible if we know who you
(c) 2015 Sangoma Technologies

25. © 2015 Sangoma Technologies
Thank You
© 2015 Sangoma Technologies