1. Work-based experience
Preparation

2. Work based experience in sport
Could be a life changing time !!
How are you going to the placement ?
How long does the journey take
Be early
Take a diary with you to make notes what you have done during the day

3. Things to do Check what time you start What you need to wear
Planned activities – they want you to do
Be enthusiastic – reliable – helpful – use your initiative
E.g. If you are working in a school with a PE teacher ask if you can take the warm up / cool down – plan out beforehand on paper

4. Things to do Act in a mature manner as you are now a member of staff
Remember some staff might need privacy to speak to management so use your initiative and leave the room
Codes of practice – look at them and adhere to them

5. Things to do Customer care Greet the customer politely
Listen to the customer
Respond politely
Deal with a customer’s complaint or find someone who can
Be helpful

6. Things to do Health and safety – legislation and regulation
Induction – you might have to have one
Staff will show you what to do e.g. fire alarm – accidents – setting up equipment

7. Things to do Equal opportunities
All employers must treat employees equally regardless of gender – race – religion – sexual orientation - ability

8. Things to do Quality assurance
Products and services meet or exceed expectations
Follow the required guidelines and procedures to achieve this
You could be assessed by your employer in your ability to meet their expectations

9. Things to do Specific skills
In certain situations you could be required to posses specific skills – qualifications or experiences
E.g. Coaching – first aid – working with children – insurance

10. Things to do
While you are on work placement it is good practice to find out certain information that will also help you in your assignment
What does the organisation do and who are its customers ?
What is the organisation’s customer service policy ?
Apart from those that you are studying find out what other qualifications would be useful or needed to get a full time job in the organisation
Give six examples of the organisation’s rules and regulations (Codes of Practice)
What is the organisation’s health and safety policy ?
What is the emergency evacuation procedure ?
Who is the first-aid officer and where is the first-aid kit ?
What is a risk assessment and why would you carry one out ?

11. Record Diary and daily activities
When on placement record all your experiences in the form of a daily log book
Record the achievements which you have attained for each day – look at your strengths and areas to improve upon
Identify in your diary what you have learned and exactly what you did during each day

12. Record
Achievement of goals – aims – objectives (personal – organisational – relating to qualification / study)
Learn as much as you can about as many different aspects of the sports industry as possible
You will be asked to review the aims – objectives – targets you set before you went on your placement – have you achieved them?
Set yourself new ones for your work experience