1. Educational Technology Services (formerly known as Classroom Serivces) Craig Breil, Manager 10/5/11

2. Purpose “To support and promote the University of Michigan Health System faculty, staff, and students’ use of instructional and presentation technologies to meet their goals”.

3. Products and Services Venue management - scheduling and media system maintenance Projection services Media system design - including project consultation and management Media equipment loan/delivery Presentation capture Media system and equipment repair Urgent A/V assistance Media digitization Media systems training Presentation design

4. 2010 Stats 81 venues (SLA) Coverage Area – All UMHS Events scheduled in the venues we support - 78213 Hours of projection - 1889 Income - 108,948

5. Customers Core: -Medical Student Education M1 - M4 Recharge: - Everyone else (UM community at large)

6. Staffing Trends Current Staff: 8 FTEs, 1 PTE, 4 Student AV Aides Addition of 1.5 FTEs under consideration

7. Current Strategic Initiatives 1. Venue Media Standardization Across UMHS –Media systems –User interface –Equipment make model 2. Centralized Venue Scheduling Across UMHS –Bring up Dean Evans EMS scheduling software –Identify owners willing to commit to a shared system –Installation of standardized media system

8. Opportunities for Collaboration & Synergy Partnering with MCIT to minimize duplication of effort in and around UMHS Reaching out to Health Science Schools media services units (e.g. Pharmacy, Dentistry, Public Health, Nursing) Collaboration has been realized folding M3, Multi-Media Development, MLearning, and ETS units.

9. Thank You

10. Organizational Structure (Org Charts/FTEs)

11. Key Performance Indicators Income, hours of projection, number of deliveries, Client satisfaction, Number of events scheduled Data gathered via - surveys, immediate and recorded client feed back and scheduling software reports, ticketing system. All of the above is reviewed regularly

12. Benchmarked Data and Performance To date – official benchmarking has not been conducted, however, data will be gathered from peer institutions in the future. Former staff of UM media units report that ETS is better managed, functions more efficiently, and provides a higher quality of service to its users. Additionally, staff report greater work-life balance and satisfaction.