1. What Is It? What Features Does It Have? How Will It Help My Business?
Hosted PBX
What Is It?
What Features Does It Have?
How Will It Help My Business?

2. Hosted PBX
Hosted PBX delivers an enterprise-grade phone system to small and medium-sized businesses via the cloud. It lowers your costs, helps employees communicate better, and ensures a worry- free phone experience that keeps you focused on sales.

3. One Flat rate per user/month gets the customer THE WHOLE PHONE SYSTEM
Packaging
Each User Gets:
1 line of service
Voic , DID, Ext
FollowMe
1 Webfax
Unlimited free calling in the U.S.
The phone of their choice (pricing varies by model)
Each Customer (Company) Gets:
1 Auto Attendant
1 Conferencing Bridge with 200 free minutes per month
Optional (monthly):
Lobby phone - with unlimited local and 3 cent/min LD (one lobby phone can be purchased for every three lines)
Unlimited fax line
Metered fax line - with 300 min LD
And more…

4. Say Good Bye to On-Premises Phone Systems
With Hosted PBX, These Problems Go Away…
Expensive hardware
Weeks to deploy
Requires a technician
Difficult to configure
Complex moves, adds & changes
Complex wiring diagram
Proprietary phones
Managing phone company lines
Monthly phone company charges
Upgrade charges

5. Hosted PBX vs. On-Premises Systems
Communicate more effectively with rich features, conferencing & mobility
Simplify management & scaling with a powerful intuitive web-based Control Panel. Add users and manage features with a few clicks.
Cut capital, maintenance & long distance costs by over 50% with flat per-user monthly rates
Eliminate worries with free rapid onboarding, superior live partner support and the highest levels of reliability
Streamline management and support. Get all your cloud services from one provider

6. A Prospect Is Calling. What Happens Next?
Nobody answers
Stuck on hold
Routed to wrong person
Sent to voic
Sale is made
Your phone system shouldn’t just connect your calls.
Its true purpose: to improve the odds that those calls become sales.

7. What Features Does It Have?

8. Hosted PBX Overview High Quality, Feature Rich System Easy to Buy
Business-class features
Auto Attendant, ACD, Desktop
Easy to Buy
Configured for each customer
No long term contracts
No cancellation fees
Designed for Business
Over 50 features included
Unlimited local & LD
Inexpensive to Install and Maintain
Plug and play installation
Web-based portal for users and admin
Reliable, Scalable, Powerful
99.999% uptime
Switching over 1 billion min/yr

9. Hosted PBX Features
All of these important business features come standard:
Direct Inbound Dialing (DID)
Multi Call Appearance
Custom Hold Music
Auto Answer
Call Forward
Call Hold
Busy Call Forward
Call Log
Blind Call Transfer
Attended Call Transfer
Call Waiting
Do Not Disturb
Simultaneous Ringing
All Page/Intercom
Mobile App (iOS, Android)
Call Park and Pickup
Inbound Caller Name
On Hook Dialing
Outlook Integration
Click to Call
Lobby phone
3-way Conferencing
Auto Answer
FollowMe
Voic
Voic to
Text notification
Visual voic
Message Waiting Indication
“0” to operator
Auto Attendant
Scheduled routing
Simultaneous ringing
Sequential ringing
Hunt Groups
Call Queuing
ACD
Real-time queue view
Named Ring Groups
Virtual Extensions
Branched Menus
Dial by Name
Dial by Extension
Bulletins

10. Voicemail - Included Voicemail Features
Integrated voic for each phone
90 min of recording time per phone
5 min per message
Voic to via WAV file
Message waiting indication
Delete, skip or save messages
Send messages to another mailbox
Playback control when receiving messages
Change personal greeting and password
Message key to access voic
Numeric message count indicator
Remote voic access
Listen to, forward, download voic messages. Enable voic forwarding to .

11. FollowMe - Included Ring up to 3 phones at the same time
Controlled through individual web portal
Use to ring cell and office phone at the same time

12. Auto Attendant - Included
GREETING
Greets callers and directs them to the right person, department or information 24 hours/day
Multiple and branched menus for day and night
Automated schedule for changing menus
Built in voic
Dial by name
Dial by extension
Ability to ring multiple phones (in order or all at the same time)
Call queuing
Named ring groups
Bulletins for outbound information
Hosted in the Cloud = business continuity
Extremely easy to use and feature rich – all via the web portal
Example:
Ability to ring multiple phones (in order)
Multitude of routing
options:
Touch 1
For dial by name
Touch 2
To reach a technician
Touch 3
For Sales
Touch 4
For directions
Touch 5
For hours of operation
Touch 0
To reach a receptionist

13. CallScape - Included Know who’s on the phone Call other employees
Call anyone
Call any Outlook contact
Call any phone number
Be alerted of incoming calls
Accept or reject an incoming call
Create a list of favorites
Call back from a list of received calls
Salesforce integration

14. CallScape for Outlook - Included

15. Top Quality Phones & Hardware
Polycom SoundPoint
Polycom VVX
Cisco SPA
Wireless Transmitter/ Adapter
DECT Cordless
Conference
Fax Adapter
* Wireless adapters work with any of our phones.

16. Polycom 4 & 6-Line (example)
Desk Phones
Each phone receives a voic box with unified messaging, a DID & extension
Phones provide a context sensitive display for ease of use
Phones can take up to calls at the same time depending on the model of phone (2-line, 4-line, 6-line) – next consecutive call goes to voic
Polycom 4 & 6-Line (example)

17. Cordless Phones Cordless Transmitter
The only Hosted VoIP phone system that uses dedicated cordless phones
Each phone receives a voic box with unified messaging, a DID & extension
Utilize the DECT wireless standard for increased reliability and range
Phones have a range of 100 to 150 feet from the cordless transmitter
May use up to 3 cordless phones with each cordless transmitter
Cordless Transmitter
* Required to support cordless option

18. Mobile SoftPhone
and
Mobile SoftPhone has key desk phone features such as: contact book, history log, quick dial, and cold/warm transfer capabilities

19. Wireless Transmitters and Adapters
Unique
Feature
The wireless adapter allows a desk phone to be placed anywhere in the business where you cannot do a wire drop.
Creates its own dedicated wireless network just for the phones
Wireless Transmitter plugs into the network
Wireless Adapter plugs into the phone
40 ft range from the transmitter
Up to 15 phones (one adapter per phone)
Transmitter plugs into router or switch
Adapter plugs into the phone

20. Faxing - 2 Options There are two options available for faxing:
There are two options available for faxing:
Fax Adapter
Allows you to use an existing fax machine to send and receive faxes through the Hosted PBX network. Plug the Fax Adapter into your existing data network and plug your fax machine into port marked Phone 1
Web Fax
Manage online faxes from virtually anywhere - freeing you to receive and view your faxes where you want, when you want. Also send faxes right from your Internet-connected PC.
Does not require an additional phone line
Fax Adapter
1 per fax machine
2 ports but only supports 1 fax per unit

21. each phone can make/receive 4 calls
Call Capacity
Number of lines x phone capacity = Total calls (call paths)
4-line phones:
each phone can make/receive 4 calls
     
Number of lines purchased (10) x phone capacity (4) = Total call paths (40)

22. Installation Options
Multiple installation options gives you lots of flexibility:
All phones include Ethernet Switch
Some routers require firewall or port changes     

23. Customer Site Requirements
To ensure the highest quality voice experience:
Have existing broadband connection
Meet minimum required bandwidth and pass VoIP test (50kb/phone)
Be in market where local numbers are available
Located in the continental US
e911 is available
Router must support DHCP

24. How Will It Help My Business?

25. No Capital Investments
No hardware to buy
No licenses
Simple single monthly charge
No dedicated voice circuits
No new features costs
Easy scalability, even for new sites
Unlimited or pay-per-use conferencing
Promotion eliminates phones cost

26. Hands-off, Worry-free Migration & Onboarding
Just plug in phones and go
Intermedia manages maintenance for you
Keep your existing phone numbers
Ensure your network is voice ready
Intermedia sets up users
You guide direction and pace
Extensive experience & proven processes

27. Administration Is Simple
Easy moves, adds & changes
Manage all settings
Add & remove features
Provision new phone numbers
Manage multiple offices & remote users
Users administer their own phones

28. Reliability Intermedia’s Hosted PBX Vigilant system monitoring
Powered by top-tier datacenters, managed 24/7 by a team of experts
High-availability components
Redundant network providers