1. Standard Operating Procedure
How to Reset the Password to Your VinCENT Account

2. Agenda
Introduction
Resetting the Password
Additional Information
Quiz

3. Purpose
The purpose of this SOP is to provide details on how a user can reset their password for their VinCENT account.

4. Scope
This SOP is applicable to all VinCENT system users that need to reset their password but have not been locked out of their account due to multiple unsuccessful login attempts.

5. The following requirements must be met.
General Requirements
The following requirements must be met.
The user must have a VinCENT user account.
The user's address must be listed on that account.

6. Agenda
Introduction
Resetting the Password
Additional Information
Quiz

7. Resetting the Password
Access the URL
Click Forgot?
Enter Login
Click Send Instructions
Message Appears
Check and Click on Link
Reset Password

8. Resetting the Password
Save
Recent Password Message
Password Reset Completed
Enter Login Credentials
Login Icon
Successful Login

9. Resetting the Password Access the URL
First, the user would access their agency's URL to the VinCENT system.

10. Resetting the Password Click Forgot?
Click on Forgot? next to the password data field.

11. Resetting the Password Enter Login
Enter the Login for which the password will need reset.
**Please Note: The login for each user is typically the first initial of their first name and their full last name.
For Example: John Smith's login would be jsmith

12. Resetting the Password Click Send Instructions
Click on the green Send Instructions icon.

13. Resetting the Password Message Appears
A message will appear notifying the user to check their address that is listed on their user account.

14. Resetting the Password Check Email and Click on Link
The user would receive an with a link to reset their password. The user would click on this link.
**Please Note: The link included in the is only valid for 10 minutes. After that, the user would need to resend the instructions to reset the password.

15. Resetting the Password Reset Password
Type the new password that you wish to use in both the Password and Verify Password fields.
**Please Note: The password must consist of at least 7 characters including 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character.

16. Resetting the Password Save
Click the Save icon in the upper left hand corner of the User Options window.

17. Resetting the Password Recent Password Message
If the password set matches the most recently used password, they will be provided a message stating this and will be required to change it to something new.

18. Resetting the Password Password Reset Completed
Once the password has been changed successfully, the user will be taken back to the login page.

19. Resetting the Password Enter Login Credentials
Enter the login credentials in the Login and Password fields.

20. Resetting the Password Login Icon
Click the Login icon.

21. Resetting the Password Successful Login
The user will be successfully logged into the VinCENT system.

22. Agenda
Introduction
Resetting the Password
Additional Information
Quiz

23. Direct questions about this document to: MEDsys Training Department
Contact Information
Direct questions about this document to: MEDsys Training Department

24. Agenda
Introduction
Resetting the Password
Additional Information
Quiz

25. Which of the following is a requirement in order for a user to have the capability of resetting their password?
A. Phone Number on User Account
B. on User Account
C. Fax Number on User Account
D. on Client File
The correct answer is B.

26. Which of the following is a requirement when creating a new password?
A. 1 Uppercase Letter
B. 1 Lowercase Letter
C. 1 Special Character
D. All of the Above
The correct answer is D.

27. What is the next step after entering the new password in the Password and Verify Password fields?
A. Click the Save Icon
B. Log In with New Credentials
C. Change Login
D. Verify the
The correct answer is A.

28. What is the first step to resetting a password?
A. Access the VinCENT URL
B. Click on Forgot?
C. Click on Forgot Password
D. Enter Login
The correct answer is A.