1. Frequently Encountered Errors Idaho State Department of Education October 20, 2011

2. Idaho Instructional Management System Error #1: Incorrect ADFS selection Frequently Encountered Errors 2 https://isee.sde.idaho.gov You must select SDE, unless you are from the Meridian School District. If you select the Meridian School District in error, you will automatically receive this message. Remedy: Go to https://isee.sde.idaho.gov https://isee.sde.idaho.gov Click on SDE. Click on “Continue to Sign in”. 1 2

3. Idaho Instructional Management System Error #2: No Registration Frequently Encountered Errors 3 https://isee.sde.idaho.gov

4. Idaho Instructional Management System Error #2: No Registration Frequently Encountered Errors 4 Password Box is empty. Message below indicates the User Name or Password were incorrect. Remedy: Click on “Registration” link to begin registration process.. 1 2

5. Idaho Instructional Management System Error #2: No Registration Create an Account Frequently Encountered Errors 3 Type the security words in the box. Click on “Create” to process your information. In the User Name box, enter your email address. This is typically the school district issued email address. In the Name box, enter your name. 1 5 2 Enter a password that is at least 6 characters in length. It must have an upper case letter, lower case letter, a digit, and symbol. Type the password again for confirmation. Select your District or organization from the drop down menu.

6. Idaho Instructional Management System Error #2: No Registration Create an Account Frequently Encountered Errors After clicking on “Create”, you will see this message. It informs you that SDE has sent you an email. In this email is information necessary for the registration process. Go to your email account listed in your registration. 1 6

7. Idaho Instructional Management System Error #2: No Registration Create an Account Frequently Encountered Errors This is a copy of the email you will receive from SDE. Click on the “Verification” link to continue with the registration process. 1 7

8. Idaho Instructional Management System Error #2: No Registration Create an Account Frequently Encountered Errors After clicking the Verification link, the system will provide you with this confirmation message that Registration has been completed. 1 8

9. Idaho Instructional Management System Error #2: No Registration Create an Account Frequently Encountered Errors Select SDE, unless you are from the Meridian Joint School District. Click “Continue to Sign In”. 9 2 1 You should now be able to log in.

10. Idaho Instructional Management System Error #3: No Password Frequently Encountered Errors 10 Password Box is empty. Message below indicates the User Name or Password were incorrect. Remedy: Click on the “lost your password” link to reset your password. 1 2

11. Idaho Instructional Management System Error #3: No Password Request New Password Frequently Encountered Errors After clicking on Request New Password, you will be directed to this page. 1 11 2 Data enter the security words shown in the box. Click on “Request New Password”. Enter your User Name (typically your school district email address). 3

12. Idaho Instructional Management System Error #3: No Password Request New Password Frequently Encountered Errors After clicking on Request New Password, system will send you this message indicating the request was received. You will need to access your email account to complete the New Password Process. 1 12

13. Idaho Instructional Management System Error #3: No Password Request New Password Frequently Encountered Errors This is a copy of the email sent to you. Click on the “Reset Password” link. 1 13

14. Idaho Instructional Management System Error #3: No Password Request New Password Frequently Encountered Errors After clicking the “Reset Password” link, you will be directed to this page. Type in your school district email address in the Login Name field. 1 14 2 Type in a new password and confirm the password by entering it again. Click on “Set Password”.

15. Idaho Instructional Management System Error #3: No Password Request New Password Frequently Encountered Errors 15 After resetting the password, you will receive this message from the system confirming your password has been reset. 1

16. Idaho Instructional Management System Error #3: No Password Request New Password Frequently Encountered Errors Select SDE, unless you are from the Meridian Joint School District. Click “Continue to Sign In”. 16 2 1 You should now be able to log in.

17. Idaho Instructional Management System Error #4: No Admin Tool Authorization Frequently Encountered Errors 1 User logged on however does not have authorization to the Admin Tool (Not listed under “My Applications”. 17

18. Idaho Instructional Management System Error #4: No Admin Tool Authorization SDE needs signed authorization from the Superintendent Contact SDE Support to have appropriate roles assigned http://www.sde.idaho.gov/site/isee/docs/Access%20Author izations%20Feb%201%202010.pdf Frequently Encountered Errors 1 2 Authorization form needed by SDE. Remedy: Obtain Authorization and send form to SDE. 18

19. Idaho Instructional Management System Error #4: No Admin Tool Authorization Frequently Encountered Errors 1 Admin Tool Application listed under “MY APPLICATIONS”. Click on heading to be directed to Admin Tool Application. 19

20. Idaho Instructional Management System Error #5: Not Logged Onto Admin Tool Application Frequently Encountered Errors 20 1 This is the Administration Tool Home Page. It states Administration in upper right hand corner, as well as states, “Welcome to Administration”. 2 Remedy: Click on “Log On” to be logged onto the Admin Tool application.

21. Idaho Instructional Management System Error #5: Not Logged Onto Admin Tool Application Frequently Encountered Errors 1 2 User Name in upper right hand corner indicates User is logged onto Admin Tool. Admin Tool functions are now listed on left hand side. 21

22. Idaho Instructional Management System Assistance SDE IT Support Desk Email: support@sde.idaho.gov SDE IT Support Desk: 208.332.6923 Frequently Encountered Errors 22