Blueprint for Trainer Development A Customized Competency Model For the Hospitality Industry

Our Commitment to Success CHART’s Mission : To help hospitality training professionals improve operational performance by developing peopleCHART’s Mission : To help hospitality training professionals improve operational performance by developing people CHART’s Guiding Principles : Learning, Sharing, Growing & CaringCHART’s Guiding Principles : Learning, Sharing, Growing & Caring

Developing a Model for Success We know: Developing people = improved performanceDeveloping people = improved performance Role of the training professional is crucialRole of the training professional is crucial How do we define criteria for success across a variety of roles in hospitality training?

A Hallmark Study … A Customized Competency Model Identifies competencies of winners in the hospitality training profession Defines a framework of competencies to build personal expertise and provide value to hospitality organizations

Partnering with BHI Batrus Hollweg International: Assessment & development experts Assessment & development experts Restaurant/hospitality industry specialists Restaurant/hospitality industry specialists 35 years of experience includes work with: 35 years of experience includes work with: – Leading restaurant/hospitality companies – Women’s Foodservice Forum – National Restaurant Association Educational Foundation – Culinary Institute of America

What is the CHART Competency Model? Related groups of skills and capabilities that produce successful performance as a Hospitality TrainerRelated groups of skills and capabilities that produce successful performance as a Hospitality Trainer Description of the criteria for successful performance as a Hospitality TrainerDescription of the criteria for successful performance as a Hospitality Trainer Used to help understand and develop measurable behaviors which are most important for organizational and personal successUsed to help understand and develop measurable behaviors which are most important for organizational and personal success

Competency Model Points of Distinction The first and only competency model for the hospitality training profession Provides success strategies for individuals as well as organizations Guides CHART program strategies for greatest value for members An online assessment tool will be available to members in the future

Our Approach: Aligning Talent and Strategy Through Competencies Human Resource Strategy Development Selection Training Goals & Objectives Core Competencies for Hospitality Training Professionals Performance Management Succession Planning

Our Process 1 Gathered Data: literature review; job analysis; performance evaluations 2 Interviewed training subject matter experts & facilitated focus groups 34 5 Identified best practice behaviors for each level Surveyed each job group to validate the individual competency models Defined each core competency and finalized associated behaviors

The Results Competency Models for Key Positions Executive __________________ 12 Competencies 93 Behaviors Curriculum Developer/ Training Manager ____________________ 12 Competencies 58 Behaviors Trainer _______________ 9 Competencies 76 Behaviors

Close Up of Competencies Competencies may be similar across positions Differences are in the detailed behaviors supporting each competency Competency behaviors are specific and measurable Competency models for each position will be reviewed in the breakout sessions on Tuesday

Sample of Defined Competency & Behaviors  Individual Trainer Sample of Defined Competency & Behaviors  Individual Trainer Competency: Process Improvement Definition: Consistently improves training curriculum and processes to meet the changing needs of the organization. Defined Behaviors: Consistently evaluates effectiveness of training processes Gets involved in design of training curriculum Actively shares best practices, knowledge and expertise with other instructors Collaborates with others to develop effective training methods Maintains flexibility and considers approaches suggested by others

Impact of the Competency Model INDIVIDUAL DEVELOPMENT Personal Excellence Self-Development Technical Knowledge & Education Presentation Effectiveness GROUP INFLUENCE Communication & Influence Leadership & Management Talent Management Coaching & Developing ORGANIZATIONAL IMPACT Financial Responsibility Labor Management Process Improvement Working Knowledge of Operations

What to expect next White paper available on-lineWhite paper available on-line Self assess through on-line assessment toolSelf assess through on-line assessment tool CHART educational programming focused around competency modelCHART educational programming focused around competency model Series of Web seminars delving deeper into the actions of these competenciesSeries of Web seminars delving deeper into the actions of these competencies