1. TSMO Program Plan Development
Regional Operations Leadership Forum

2. Session Purpose Introduce elements of a TSMO Program Plan
Provide understanding of:
What is a TSMO Program Plan?
What is it important?
What are the benefits?
Examples of TSMO Program Plan leadership actions

3. What is a TSMO Program Plan?
Effective TSMO relies upon institutional arrangements and processes within agencies to shift the focus to managing transportation systems in order to optimize performance
TSMO program planning is an effective practice for making TSMO a part of the mission of a transportation organization
Primer, p. 1

4. What is a TSMO Program Plan?
It involves strategic, programmatic, and tactical elements, and regular assessment, enhancement, and documentation of the:
Relationship of TSMO to the agency mission and the fundamental reasons or business case for organizational commitment to TSMO
Organizational structure and business processes to administer TSMO as a core program area
Services, programs, technologies, and infrastructure to which an organization or geographic area commits to implement in order to support achievement of performance outcomes
Primer, p. 2

5. Strategic, Programmatic and Tactical
Strategic elements
Clearly defines the relationship of TSMO to the agency mission or regional vision
Answers “why” TSMO is important
Provides a high-level vision of “what” the agency seeks to achieve, along with strategic goals and objectives

6. Strategic, Programmatic and Tactical
Programmatic elements
Addresses issues surrounding organizational structure and business processes for implementing TSMO activities
Explains “how” the program operates, resource and workforce needs, and internal and external coordination and collaboration
Identifies responsibilities of organizational units and analysis tools to guide investment decision-making
Tactical elements
Address specific services, programs, and priorities

7. Elements in Iowa DOT TSMO Program Planning
The Iowa TSMO Strategic Plan, which identifies why TSMO matters, the challenges of congestion, the business case for TSMO, and a TSMO vision, mission, and strategic goals and objectives.
2. The Iowa TSMO Program Plan, which incorporates the Strategic Plan but expands it to focus on program development within Iowa DOT, including leadership, organization, business processes, performance management, and resources.
3. TSMO service layer plans that describe in more detail eight specific TSMO areas and the associated services, activities, and projects to be undertaken by the agency.

8. Unified TSMO Program Planning Framework
Mission, vision, goals and objectives
Performance measures
Leadership, organization and staffing
Business processes and planning
Resources positioning and development
Services and projects
Roles and responsibilities
Evaluation and reassessment
Strategic
Programmatic
1. Mission, Vision, Goals, Objectives, and Performance Measures: The program plan is based on a clear understanding of what the department or agency seeks to accomplish. Transportation systems management and operations (TSMO) goals and objectives and performance measures are visibly aligned with the department’s
mission and vision. The lead TSMO unit has a clear mission, vision, etc. The department of transportation (DOT) promotes a shared,
statewide vision among all TSMO stakeholders.
2. Leadership and Organization: Leadership and organizational responsibilities and corresponding authority are well defined, and the program plan addresses topics
such as department-wide integration of TSMO, responsibilities of key organizational units, interaction with external stakeholders,
and mechanisms for setting priorities and making other leadership decisions.
3. Business Processes: The program plan identifies the most important business processes for TSMO success, evaluates each of those processes, and proposes improvements to help ensure TSMO success. Some of the processes are departmental and need to be adapted or have new variations added. In addition some entirely new processes may be needed to support TSMO.
4. Resources (Financial, Human, Infrastructure, and Technology): The available and needed resources are systematically evaluated for all aspects of the TSMO program. Constraints on those resources and the implications for the TSMO program are examined, and the program plan includes strategies to improve both the availability and effective use of key resources.
5. Packages of Services, Projects, and Activities with Related Policies and Guidelines: The program plan broadly identifies the packages of TSMO services, projects, and activities that are most effective in accomplishing the DOT’s mission, vision, goals, and objectives. The program plan enumerates policies and decision-making guidelines for implementation of services, projects, and activities (e.g., warrants, priorities, service levels).
Tactical

9. Typically Address TSMO Capability Maturity
Capability Maturity Model (CMM) assessment can help agencies identify actions that will improve TSMO capabilities

10. Levels of Capability Maturity

11. Participant Evaluation of CMM
Everyone assessed their agency’s CMM using the One-Minute Guidance Evaluation
Here are the results…
[INSERT SURVEY RESULTS SUMMARY FROM
EACH PARTICIPANT AGENCY]

12. Actions to Improve Maturity
TSMO Guidance offers detailed actions for agencies to improve maturity of their capabilities based on their self-assessed level
Many of the leadership actions discussed in the previous core subjects are taken directly from the TSMO Guidance
Actions are suggested for all six areas of capability which are also reflected in the TSMO Program Plan framework

13. CMM in TSMO Program Plan Framework
CMM Dimension
Mission, vision, goals and objectives
Culture
Performance measures
Performance Measurement
Leadership, organization and staffing
Organization/Workforce
Business processes and planning
Business Processes
Resources positioning and development
Services and projects
Systems and Technology
Roles and responsibilities
Collaboration
Evaluation and reassessment
Actions are suggested for all six areas of capability which are also reflected in the TSMO Program Plan framework – actions may become key parts of TSMO Program Plan

14. Why is it Important?
Agencies with the most effective TSMO activities were differentiated not by budgets or technical skills alone, but through the existence of critical processes and institutional arrangements focused on TSMO applications.
Developing and Sustaining a Transportation Systems Management and Operations Mission for Your Organization: A Primer for Program Planning
Primer, p. 5

15. Why is it Important?
Creates a TSMO mission within an agency by articulating how TSMO supports the agency vision and purpose
Similar in this way to Strategic Highway Safety Plan (SHSP)
Sustains and institutionalizes TSMO initiatives
Particularly through period of rapid change
Supports effective program delivery
Establishes resources and procedures
Responds to unique needs and issues
Supports that agency in better meeting customer needs
SHSP Program Planning:
- Includes a similarly wide range of internal and external stakeholders
- Addresses similar agency and national level performance measures
- Provides a similar foundation for strategic, programmatic, and tactical element

16. FDOT Vision and Mission for TSMO
TSMO will increase the delivery rate of fatality-free and congestion-free transportation systems supporting the FDOT vision and Florida Transportation Plan goals
Mission
Identify, prioritize, develop, implement, maintain and update TSMO strategies and measure their effectiveness for improved safety and mobility
Florida DOT Transportation Systems Management and Operations Strategic Plan, August

17. What are the Benefits?
Guides development of structure, resources, business processes, and decision support systems needed to deliver the strategic vision for TSMO
Better mainstreaming of TSMO within agencies
Better priority setting for for activities and investments
Defines programmatic structure for organizing activities, functions, and workforce to accomplish the goals and objectives of the TSMO program
Primer, p. 6

18. 10 Guiding Principles to Advance
Leadership Actions
10 Guiding Principles to Advance
TSMO Program Planning
Understand motivation
Identify a leader and key internal partners
Develop clear definition and understanding of TSMO
Establish baseline conditions (CMM assessment)
Identify what expertise is needed

19. 10 Guiding Principles to Advance
Leadership Actions
10 Guiding Principles to Advance
TSMO Program Planning
Organize for TSMO
Engage key external stakeholders
Look ahead to emerging technologies and innovations
Consider external forces and other emerging issues
Analyze and evaluate performance

20. Resources
Developing and Sustaining a Transportation Systems Management and Operations Mission for Your Organization: A Primer for Program Planning
p17017.pdf
Iowa DOT Strategic, Program and Service Layer Plans
Florida DOT TSMO Strategic Plan
%20Strat%20Plan%20Aug%2024%202017%20FINAL.pdf
Pennsylvania DOT TSMO Strategic Framework
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