2 What is TBEM? Do you Know…. TATA BUSINESS EXCELLENCE MODEL (TBEM) is a quality framework that advocates continual improvement in business processes and results. It is a basis for conducting organizational self assessments and for giving feedback to applicants (Mjunction services ltd.).Role of TBEM :To help improve organizational performance practices, capabilities and results.To facilitate communication and sharing of information on best practices among organization’s of all types.To serve as a working tool for understanding and managing performance and for guiding organizational planning and opportunities for learning
3 What are the Core values of TBEM Do you Know….Visionary leadershipCustomer driven ExcellenceOrganizational and personal learningValuing workforce members and partnersAgilityFocus on the futureManaging for innovationManagement by factSocietal ResponsibilityFocus on results and creating valueSystems perspectiveCore valuesCore Values lead to Processes
4 What are the different Process Categories of TBEM? Do you Know….Organizational ProfileCategory 1 – LeadershipCategory 2 – Strategic PlanningCategory 3 – Customer FocusCategory 4 – Measurement, Analysis and Knowledge managementCategory 5 – Workforce FocusCategory 6 – Operations FocusProcesses lead to Performance Results
5 What are the categories of Performance Results? Performance Result Categories are :-Customer Focus ResultsProduct and Process ResultsLeadership and Governance ResultsFinancial and Market ResultsWorkforce Focused Results
7 The TBEM Burger explained These processes lead to Business Performance Results which are shown in category 7Categories 1 to 6 elaborate on Business processes under different heads. These processes arise from the core values of TBEM
8 Correlation between Core Values, Processes and Results Do you Know….ProcessesBusiness Performance ResultsCore values/Concepts
9 What are the Score Bands of TBEM Do you Know….JRDQV is a coveted Quality Award given to companies crossing the 650 mark651 – 750: Industry Leader751 – 875: Benchmark Leader876 – 1000: World Class LeaderExcellent351 – 450: Early Improvements451 – 550: Good Performance551 – 650: Emerging Industry LeaderAverageMJ- 486Beginning0 – 250: Early Development251 – 350: Early Results
10 The four factors of processes are : TBEM evaluates a business based on two dimensions - Processes & ResultsA Process refers to the methods used by an organization to create a product or service for a customer. Processes involve people, machines, tools, techniques, materials and improvements in a defined series of steps.The four factors of processes are :ProcessesApproachDeployLearningIntegration
11 ResultsResults refer to the organizational outputs and outcomes of implementing processes. The four factors used to evaluate results are :ResultsLevelsTrendsComparisonsIntegration
12 Steps toward mature processes Reacting to problems – operations are characterised by activities rather than processes and are largely responsive to immediate needs or problemsEarly systematic approaches – Operations are being conducted by processes with repeatability, evaluation and improvement. Strategy and quantitative goals are being definedAligned approaches – Learnings from one process are shared and there is coordination between organisational units. Processes address key strategies and goals of the organisation.Integrated approaches – Efficiencies across units are sought and achieved through analysis, innovation and sharing of information and knowledge. Processes and measures track progress on key strategic and operational goals
14 What is Organizational Profile? The Organizational Profile is a snapshot of the organization, the key influences on its operations, and the Key challenges faced.
15 Elements of Organizational Profile Broadly, Organizational Profile talks about two things:Organizational DescriptionOrganizational Description talks about key organizational characteristicsOrganizational SituationOrganizational Situation talks about organization’s strategic situation.EnvironmentRelationshipsCompetitiveEnvironmentStrategic ContextPerformance Improvement Systems
16 Organizational Description It has two components:Organizational Environment & Organizational RelationshipsOrganizationalEnvironmentProduct OfferingsVision & MissionWorkforce ProfileAssetsRegulatory RequirementsProduct offerings – Organization’s main products, mechanism to deliver productsVision & Mission – The distinctive characteristics of Organizational culture . Stated purpose and core competency, safety and Climate change.Workforce Profile – Employee groups and segments – their educational levels, key elements that engage them in accomplishing vision and mission.Assets – major facilities, technologies, and equipment.Regulatory Requirements – Regulatory environment under which organization operates. Applicable occupational health and safety regulations; accreditation, certification or registration requirements.
17 Organizational Description RelationshipsStructureCustomers & StakeholdersSuppliers & PartnersOrganizational Structure – Structure and Governance System, Reporting relationships among governance Bard, Board Committees, Senior Leaders and parent organizationCustomers and Stakeholders – The market/geographies in which an organization operates. The key market segments, customer groups and Stakeholder groups; their key current and emerging requirements and expectations.Suppliers and Partners – Key types of suppliers, partners and collaborators. The role these suppliers, partners and collaborators play in the production and delivery of Key products.
18 Organizational Situation Competitive Environment – Relative size and growth in industry, key changes which affect this position and key sources of comparative and competitive dataStrategic Context - Organization’s key business, operational, societal responsibility, and human resource Strategic challenges and advantages.Performance Improvement system – The key elements of your performance improvement system, including your evaluation, organizational learning and innovation processes.
19 MJ Missionmjunction makes the world a better place everyday, creating robust and sustainable supply chains by bringing in more efficiency and transparency, disintermediating value destroying middlemen and delivering desired outcomes to stakeholders, always.MJ Visionmj will be customer-focused, technology-driven and innovative as it charts its progress over the next five years. It will seek to create value for its customers whilst consistently achieving a YoY growth of 25%.