Become A More Effective Communicator The Foundation for Delivering Exceptional Customer Service Certified Security Professionals Universal Protection Service
AGENDA Communication Barriers Overcoming Barriers Speaking Skills Listening Skills Certified Security Professionals Universal Protection Service
Communication Tree
Communication Exercise Let’s see how well you communicate! Certified Security Professionals Universal Protection Service
Picture Exercise Describe the following picture Certified Security Professionals Universal Protection Service
Communication Is A Natural Human Activity 80% of our conscious hours are spent performing some form of communication. Certified Security Professionals Universal Protection Service
4-Types of Communication Visual Verbal Non-Verbal Written
Barriers To Communication We see and hear what we expect. Certified Security Professionals Universal Protection Service
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Barriers To Communication We hear and see what we expect We assume too much Certified Security Professionals Universal Protection Service
Barriers To Communication We see and hear what we expect We assume to much We listen ineffectively Certified Security Professionals Universal Protection Service
Barriers To Communication We see and hear what we expect We assume to much We listen ineffectively We are defensive in our communication Certified Security Professionals Universal Protection Service
Speaker Skills Chose the right time and place. Certified Security Professionals Universal Protection Service
Speaker Skills Chose the right time and place. Know your listener. Certified Security Professionals Universal Protection Service
Speaker Skills Chose the right time and place. Know your listener. Lower barriers Certified Security Professionals Universal Protection Service
Speaker Skills Chose the right time and place Know your listener Lower barriers Monitor non-verbal message Certified Security Professionals Universal Protection Service
Importance of Non-Verbal Certified Security Professionals Universal Protection Service
Tailor Message To Listener Don’t tell a person how to manufacture a watch when all they want to know is what time it is. Certified Security Professionals Universal Protection Service
Learning Styles People learn in different ways Visual Auditory Universal Protection Service
Communication Tree
Summary Certified Security Professionals Universal Protection Service