1. 1.02 Strategies that can improve communication 1.02 Strategies that can improve communication

2. Bell Work Thursday  List the four types of verbal communication we talked about yesterday.  List the five parts of non-verbal communication. 1.02 Understand effective communication2

3. Communication Strategies - Personal -  Use appropriate terms that patients can understand  Recognize influences and barriers to overcome them  Control behavior 1.02 Understand effective communication3

4. Communication Strategies - Physical - Hearing Impairment  Speak clearly  Look at the person talking  Use hearing devices  Eliminate unnecessary sounds  Go to a quiet area 1.02 Understand effective communication4

5. Communication Strategies - Physical - Visual Impairment  Use large print documents  Use tactile cues 1.02 Understand effective communication5

6. Communication Strategies - Cultural - Language  Secure an interpreter  Speak slowly  Use gestures  Use pictures  Avoid slang and local phrases 1.02 Understand effective communication6

7. Communication Strategies - Cultural - Religion  Know the practices of others  Be respectful of the practices of others 1.02 Understand effective communication7

8. Communication Strategies - Cultural - Diversity  Includes Eye Contact, Gestures, and Body Language  Can be interpreted as sign of hostility and disrespect in some cultures  Sign of listening and sincerity  Vary depending on cultural beliefs 1.02 Understand effective communication8

9. Communication Strategies - Environmental -  Accessible patient care areas  Calm, quiet environment  Private area 1.02 Understand effective communication9