1. Maintaining & improving ongoing business relations Seven easy steps to maintain client relationships Communication style Customer Relationship Management

2. Seven Easy Steps Positive Personal Confidence Developing a rapport and intimacy with clients Promoting and maintaining trust Developing open and complete communication Being service oriented Helping your clients win Being passionate & fun

3. What clients want Reliability Responsiveness Meeting needs Positive, friendly relationship Credibility Achievement

4. Communication Style Visual: show me, I see, Did you see, Can we meet, Let me look at the map, we need a flow chart Auditory: what do you think, I hear you, did you hear that, tell me what I have to do, tell me where to turn off Kinaesthetic & Tactile: lets do it, what are the possibilities here, don’t worry about that, lets walk and talk, lets try turning off here