1. BLOCK TWO COMMUNICATION IS KEY !

2. Welcome This training block was created to bridge the gap between supervisors and workers. The goal of the block is to increase communication between the two groups and assist with creating a more positive relationship within the company.

3. Overview This Training Block will cover areas pertaining to communication. By the end of this training, participants will be able to: Indicate the different type of learning styles Indicate the different type of learning styles Give examples of effective & ineffective types of communication Give examples of effective & ineffective types of communication Create effective meetings and performance feedback sessions Create effective meetings and performance feedback sessions

4. Objective 1: Learning Styles Each person has their own style of processing information. There are three types of styles in which a learner processes information: 1. Hearing the information (auditory) 2. Seeing the information (visual) 3. Feeling the information (tactile/kinesthetic)

5. The Auditory Leaner Auditory learners do very well when information is simply told to them. Lectures, discussions and talking situations out work very well for this type of learner.

6. The Visual Learner Unlike the auditory learner, the visual learner needs to see the information being conveyed. Verbal presentations accommanied by visual materials (PowerPoints, hand-outs, video, etc.) work best for this learner. Visual learners also pay particular attention to non- verbal commands such as body language and facial expressions.

7. This type of learner needs to move and be interactive. Hands-on activities and group projects work best for this learner. Tactile/Kinesthetic learners tend to have short attention spans, therefore sitting for long periods of time is not recommended. The Tactile/Kinesthetic Learner

8. Learning Style Activity In order to better understand learning styles, it is always best to start with self. Click here to find your style of learning. here

9. Objective 2: Effective & Ineffective Types of Communication Now that you understand how your workers learn, let’s discuss how to effectively communicate with them

10. What is Communication? When you communicate with another person, you are trying to convey a thought, feeling or some type of information. With the onset of technological advances, it is now easier to communicate with others. However, it is forgotten that communication comes in many forms.

11. COMMUNICATING VIA PRINT MESSAGES Printed messages are great because mass copies can be sent at one time. However, be very careful with choice of font size, color and changes in appearance. Remember, you are not physically present to verbally relay your intended message, therefore, be sure your written message sends the intended message.

12. Use of Printed Messages The following examples show how simple punctual and/or color changes can transmit different messages. Example #1 I need to see you today. I NEED TO SEE YOU TODAY! Example #2 I didn’t say that. I did NOT say that!

13. Non-Verbal Communication What you DON’T say is equally as important as what you DO say. Watch hand gestures, facial expressions and body language when communicating with workers.

14. Effective Communication Having direct contact when speaking with someone indicates interest in conversation. Having direct contact when speaking with someone indicates interest in conversation. Actively listening by nodding tells person you are interested in conversation. Actively listening by nodding tells person you are interested in conversation. Being aware of non-verbal communication signs lessens the chance of the wrong message being conveyed. Being aware of non-verbal communication signs lessens the chance of the wrong message being conveyed. Using font changes sparingly also lessens the chances of the wrong message being given. Using font changes sparingly also lessens the chances of the wrong message being given.

15. Objective 3: Effective Meetings You understand how your workers learn and the ways to effectively communicate with them. Let’s put it all together….

16. The Meetings Meetings are the most important arena in the workforce. It is the most popular place with deliver information. Effective meetings: Start on time Start on time Have a set agenda with time allotted for each listed item Have a set agenda with time allotted for each listed item Follow proper protocol Follow proper protocol Are appropriately timed Are appropriately timed Include breaks (if over 90 minutes) Include breaks (if over 90 minutes) Will have visual aids for visual learners and allow for movement (if possible) for tactile/kinesthetic learners Will have visual aids for visual learners and allow for movement (if possible) for tactile/kinesthetic learners

17. Feedback Feedback from workers is often overlooked as a form of communication. It is important for supervisors to get information about their performance. In general, feedbacks are open and allow for comments/questions as well as suggestions on how to improve areas of concerns. Feedback empowers workers and gives a sense of ownership to their positions.

18. Conclusion Communication is the key to any department, division or company’s success. It is vital that all parties understand its importance in the quest to reach the overall goals and objectives of the company.

19. Evaluation In order to meet the needs of the Training Block participants, please complete the online assessment by clicking here.