Intuitive Business Transformation Milad Saad

IBT The Roadmap to Intuitive Business Transformation embraces results-based collaboration, technology, and best practices to enable individuals, teams and subject matter experts to empower an organization to work together and lead in transforming the real estate, infrastructure, and facilities management functions for sustainable environmental improvements and significant savings by their respective organizations 2

Property Management Technology Management Operations Management Facilities Management Solution competencies

Traditional cross-functional model Increase DeferBuy Lease Reduce Build Acquire Outsource Dispose Recycle Reassign Infrastructure & Facilities

Multi-departmental Departmental Administrators Operational Managers Business Managers Directors / C-Level Improve discreet processes and reduce costs Make better cross- functional decisions to achieve unit objectives Follow policies, standards, and guidelines Increase organizational performance to maximize stakeholder value User SegmentBusiness Reason Traditional information model Executive Business Unit / Division Department Associates & Outsourcing Agents Direction Intelligence Gaps in the information stack block aggregated intelligence and communicated direction to reach C-Level and business / operational groups, respectively.

Traditional business model AttributeValue OrganizationHierarchical MissionKeep it running DirectionDo more with less Value promiseYou pay for it anyway Infrastructure’s role Just the container VendorsCompetitors ResponsibilityCentralized StandardizationLow WorkflowAd Hoc activities Communication with executive level Static and discontinuous Knowledge Personal asset

Infrastructure & Facilities Acquisition & Redeployment Preservation & Assessment Occupation & Churn Availability & Connectivity Intuitive Business Transformation enables A life-cycle management solution

Work Order Management Systems Types of Work On Demand work: Typically is re-active Typically is a one time task Typically requires resolution in a near term time frame Preventive Maintenance: Needs to be done regularly, according to a schedule. Is planned for and is pro-active. 8

Configurable workflows based on SLAs Inputs: how SLAs are matched to service requests Request Parameters – Requestor, Problem Type, Division, Department, Site, Employee Standard, Problem Type Priority Level Outputs: how SLAs dictate workflow Dispatching options – automatically to a Supervisor or Work Team, or with an in-process Dispatch step Service Window, Time to Complete, Time to Respond  automated escalations Automation – create work request, work order, or issue order Optional Workflow Steps – Estimation, Scheduling, Approvals, Notifications, Verification 9

Building Your Own Workflow 10

Flexible workflow Schedules regular maintenance routines Allows user-defined workflow Automates maintenance workflow Lowers operating costs Allows conditional: Notifications Approvals Surveys Verifications Tracks works separately for external vendors and internal maintenance teams 11

12 SLA Results Results Planning Board Configurable Workflow Varied Reporting

SLA Dashboards 13

SLA & KPI 14 Metrics & KPI’s Default Metrics Configuration Wizard

Mobile Applications IBT for Mobile Objectives Extend UIFM Efficacy for FM field tasks Support a flexible and mobile workforce Productivity Enhancements Process Improvement Timely Access to information Increased Information Accuracy Reduced Risk 15

Work App – Work Requests 16 Use the form and “thumb-friendly” picklists to create new requests. Use the camera button to add a picture.

Work App – Work Requests 17 Complete work without typing. Update labor, parts, and costs.

Work App – Work Requests 18 Access photos and documents.

Complete Solution 19  Embedded Into your Workflow

20 XML Messages Easy to integrate SOA / Web Services XML Architecture SOA / Web Services XML Architecture End-Users Partners

Integration 21 Drill into metrics and alerts

22 Production Implementation Save 30% or more of typical implementation costs* Months ARCHIBUS Typical RE/FM system. Implementation ARCHIBUS implementation costs Competitive product implementation costs Delivers results in 90 days Costs Payback

Summary Developing maintenance contracts based on flexible Service Level Agreement (SLA). Enhance work practice by building and configuring workflow to adapt business processes. Improve responses and customer satisfaction by monitoring and reporting KPIs. Build on technology to minimise administrative tasks and maximise saving. Build on technology to schedule repetitive tasks and reporting to authorities. Optimize Business Intelligence processes through integration with mobile and GIS technology. 23

Questions 24

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