BILBOROUGH AND ASSARTS FARM MEDICAL CENTRE PATIENT SURVEY.

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Presentation transcript:

BILBOROUGH AND ASSARTS FARM MEDICAL CENTRE PATIENT SURVEY

Question 1. When you visit the surgery premises for an appointment do you have any difficulty finding your way around the surgery e.g. GPs and Nurses’ room.

Question 2 Are you aware that we offer the following selection of GP/nurses appointments? A) on the day emergency 75% B) 48 Hour 55% C) Pre-bookable 75% D) Weekend 58%

Question 3 Are you happy with the opening hours of the surgery? Yes No

Question 4 Do you book your appointments through? A) Telephone 89% B) Online 7% C) Face to face 66%

Question 4 continued.. If your answer to question 4 is telephone, is it easy to get through at peak times i.e. 10am – 12pm.

Question 4 continued.. Are you aware regarding non urgent calls to be made after 2 pm e.g. for results, routine appointments etc?

Question 4 continued.. If your answer to question 4 is online, is it easy to make an appointment?

Question 4 continued.. If your answer to question 4 is in the surgery, do you find the reception team helpful?

Question 5 Did you know you can make and cancel appointments online?

Question 6 Did you know that you can request repeat medication online?

Question 7 Where would you find it most useful for our services to be advertised? A) Newsletter B) Website C) Electronic Display board in surgery

Question 8 Did you know that we can send you a text reminding you of an appointment 24 hours before it’s due?

Question 8 continued….. Would you like us to send you this on your mobile telephone?

Question 9 If you are registered at Assarts Farm Medical Centre did you know that you could access the weekend appointments at Bilborough Medical Centre?

Question 10 Are you generally happy with the services provided at the surgery?

Question 10 continued…. Is there any other service you would like to be provided within the practice? Please specify which: Private appointments Acupuncture More afternoon appointments at Assarts Farm MC

Other comments Excellent service x 2 Larger room numbers ? Cheerful helpful hardworking reception staff Caring and informative GPs Always been satisfied with appointments and service Busy lines GPs can run late More reception staff? Very Happy