1 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential SEVT Planning Mtg Template 1.0 Cisco Unified Communications Management November 2006

2 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential VT Program Restructuring Cisco Unified Communications Management Suite Customer Needs Plan and DesignImplementOperate Deploy and provision Voice infrastructure provisioning Dial plans & partitioning Batch provisioning Manage moves, adds, changes Endpoint devices Users, services Phones, lines, voic , … GW/GK Configuration Voice port configuration GW/GK dial plans Track and report on user experience Voice quality using sensors Executive & Operations reports Capacity planning reports Future Release Content & Dates Are Subject to Change Assess/prepare network for IP Communications Hardware/software compliance Predict overall call quality Best practice analysis Monitor and diagnose problems Service-level views Proactive testing including SCCP & SIP phones Track inventory, changes Video endpoint support Phone-Phone testing

3 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential VT Program Restructuring Cisco Unified Communications Management Suite 1CQ 2006 View Plan and DesignImplementOperate Deploy and provision Voice infrastructure provisioning Dial plans & partitioning Batch provisioning Manage moves, adds, changes Endpoint devices Users, services Phones, lines, voic , … Executive & Operations reports Capacity planning reports Future Release Content & Dates Are Subject to Change Assess/prepare network for IP Communications Hardware/software compliance Predict overall call quality Best practice analysis CiscoWorks Voice Manager 3.0 FCS 3CQ05 GW/GK Configuration Voice port configuration GW/GK dial plans Service Monitor Track and report on user experience Voice quality using sensors Operations Manager Monitor and diagnose problems Service-level views Proactive testing including SCCP & SIP phones Track inventory, changes 1.1 FCS 1CQ FCS 1CQ06

4 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential VT Program Restructuring Cisco Unified Communications Management Suite 4CQ 2006 View Plan and DesignImplementOperate Deploy and provision Voice infrastructure provisioning Dial plans & partitioning Batch provisioning Manage moves, adds, changes Endpoint devices Users, services Phones, lines, voic , … Executive & Operations reports Capacity planning reports Future Release Content & Dates Are Subject to Change Assess/prepare network for IP Communications Hardware/software compliance Predict overall call quality Best practice analysis CiscoWorks Voice Manager 3.0 FCS 3CQ05 GW/GK Configuration Voice port configuration GW/GK dial plans Service Monitor Track and report on user experience Voice quality using sensors and phones Operations Manager Monitor and diagnose problems Service-level views Proactive testing including SCCP & SIP phones Track inventory, changes Video endpoint support Phone-Phone testing 2.0 FCS 4CQ FCS 4CQ06

5 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential VT Program Restructuring Cisco Unified Communications Management Suite 2CQ 2007 View Plan and DesignImplementOperate Future Release Content & Dates Are Subject to Change CiscoWorks Voice Manager 3.0 FCS 3CQ05 GW/GK Configuration Voice port configuration GW/GK dial plans Service Monitor Track and report on user experience Voice quality using sensors and phones Reporting & SLAs Video support Operations Manager Monitor and diagnose problems Service-level views Proactive testing including SCCP & SIP phones Track inventory, changes Video endpoint support Phone-Phone testing Mobility support 2.1 FCS 2CQ07 Service Statistics Manager Executive & Operations reports Capacity planning reports 2.1 FCS 2CQ07 Provisioning Manager Deploy and provision Voice infrastructure provisioning Dial plans & partitioning Batch provisioning Manage moves, adds, changes Endpoint devices Users, services Phones, lines, voic , … 1.0 FCS 2CQ FCS 1CQ07 Readiness Assessment Manager Assess/prepare network for IP Communications Hardware/software compliance Predict overall call quality Best practice analysis 1.0 FCS 2CQ07

6 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential VT Program Restructuring Operations Manager Service Monitor Service Statistics Manager Provisioning Manager Cisco Unified Communications Management Suite Solution Architecture, 2CQ07 View RAMRAM

7 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential VT Program Restructuring CU Service Monitor Cisco Unified Communications Management Suite Currently Available Products Cisco Unified Operations Manager Unified dashboard to monitor the whole system and to rapidly troubleshoot problems Cisco Unified Service Monitor Real-time measurement of voice quality and MOS reporting PSTN WAN OM SM

8 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential VT Program Restructuring Operations Manager and Service Monitor Operations Manager Real-time view of Unified Communications System Alerting and diagnostics Phone inventory reporting Service Monitor Real-time voice quality alerting MOS scores and details Archival of historical call quality Manager of Managers Service Monitor Service Monitor Win2003 Cisco 1040 sensors Operations Manager

9 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential SEVT Planning Mtg Template 1.0 Cisco Unified Operations Manager

10 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential VT Program Restructuring Introducing Operations Manager 2.0 Support for all the layers of Cisco Unified Communications System Actionable, service level view Phone and device inventory reports: phone status, phone tracking SCCP and SIP Phones 3rd party SIP phones Contextual performance monitoring, alerting and reporting Support for CUCM, Unity, CUCME, CUE, CUCC, CUCCX, GW, Routers, Switches, Phones and Applications (CCC, CER, PA,…) Supports Service Monitor 2.0 and C- VTQ based voice-quality monitoring Telepresence endpoint, video enabled IP phone monitoring and reporting CUCM Database replication verification

11 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential VT Program Restructuring Operations Manager Service Level Views and Reports Actionable, real-time service level view highlighting logical dependencies and physical connectivity Endpoint status, gateways status and insight into route-list and route-group status and utilization details Current operational status, Service Impact Reports and context-sensitive diagnostics Inventory status, phone search, service quality lookup and other useful diagnostics CUCM database replication status

12 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential VT Program Restructuring Operations Manager Operational Alerts Real-time alerts display with the ability to drill down and view detailed events on each device/application Real-time voice quality alerts display based on MOS information from Service Monitor 2.0 Drill down details and context sensitive diagnostics Alerts may be forwarded as s, SNMP traps, and syslogs with context-sensitive links

13 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential VT Program Restructuring Operations Manager Performance Monitoring Contextual performance monitoring for CUCM, Unity, GWs, CUCME and CUE Real-time trending and analysis over a 72hr moving window Thresholding and alert/event generation and notifications

14 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential VT Program Restructuring Operations Manager Diagnostic tests WAN PSTN End - End testing (signaling + data path) Node - Node testing (IP SLA) Integrated diagnostics linked to monitoring and proactive testing Replicate end user activities (Skinny and SIP based) End to End Call (Signaling and RTP) Phone Registration Dial-tone Message Waiting Indicator Conference Emergency Call Generate synthetic traffic (IP SLA based) Quality/Latency/Jitter/packet loss Gateway registration

15 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential VT Program Restructuring Operations Manager Reports IP Phone inventory reports. IP Phone status change reports: Phone Audit, Phone Move, Removed IP Phones (SIP and SCCP) Video enabled IP Phone reports. Phone status change reports: Phone Audit, Phone Move, Removed Video endpoints (SIP and SCCP) Telepresence Endpoint reports Alert history and Event history reports, Performance reports (72 hr)

16 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential VT Program Restructuring Operations Manager Scalability CUOM 2.0 license is scale-based 1000, 2000, 5000, 10000, 20000, phones Up to 30,000 IP Phones per Operations Manager Multiple Service Monitors may be integrated with one Operations Manager CUOM and CUSM may co-reside on the same server (up to 5000 phones)

17 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential SEVT Planning Mtg Template 1.0 Cisco Unified Service Monitor

18 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential VT Program Restructuring Service Monitor 2.0 – Cisco 1040 Sensors Provides real time voice quality measurement, system-wide 802.3af PoE (Power over Ethernet) compliant Uses ITU G107 R-factor to compute MoS FCC Class B certified Supports 100 concurrent RTP streams Two 10/100 Ethernet interface (one management and one SPAN port) Supports CDP (Cisco Discovery Protocol) Supports external power adaptor User experience monitored every 60 seconds and alerted if below MOS threshold

19 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential VT Program Restructuring Service Monitor 2.0 Comprehensive service quality measurement solution, starting with voice quality Combination of real-time voice quality measurement using Cisco 1040 sensors with system-wide voice quality measurement using CVTQ (phone based) provides complete voice quality view

20 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential VT Program Restructuring Service Monitor 2.0 Reports Consolidation of voice quality reports collected from multiple clusters “Most impacted endpoints reports” provides details of the end points experiencing the most severe voice quality issues over a period

21 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential VT Program Restructuring Service Monitor Scalability CUSM 2.0 license is scale-based 1000, 2000, 5000, 10000, 20000, phones Up to 30,000 IP Phones per Service Monitor Each instance of Service Monitor server can support up to 50 sensors

22 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential VT Program Restructuring Cisco Unified Communications Management Suite Provides comprehensive views for the entire Cisco Unified Communications system and underlying transport infrastructures Provides contextual diagnostic tools to enable fast and easy troubleshooting Presents service quality alerts with associated detail for prompt problem resolution A suite of products fully integrated for productivity and simplification Empowering Customers to be More Efficient While Operating the Unified Communication System Productivity SimplificationAutomation Additional Information can be found at:

23 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential VT Program Restructuring Questions?

24 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential VT Program Restructuring